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Managing email subscriptions to forum updates

Current behavior:
Members can subscribe to receive updates about forum posts by email - by going to the forum and clicking on a subscription link in that forum or topic
However, there is no way for administrator to view their subscription status or change it.
If administrator wants to subscribe them manually, the only way is to log in under member's profile (so he has to know the password) and subscribe to forums as if he is this member - very crude workaround.
Admin can only remove subscriptions from member records.

Desired behavior:
- Allow administrator to subscribe member(s) to one or more forums and edit subscription options in member record (subscribe and unsubscribe)
- Add forum subscription to the membership application page, including default subscription settings

126 votes
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    AdminKatya, Funny Apricot (Product Owner, Wild Apricot) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        We now have another need for this feature.

        Up until now, our administrative group could communicate with our club just by sending an email to our (non-WA) mailing list. But that is becoming unusable due to more stringent email validation practices.

        Trying to get them to use the WA email system will be difficult. It is a multi-step process. The UI, particularly the text editing, is quirky. They don't need all the formatting - they just want to send an email.

        If we could subscribe all our members to a forum, we could give our administrative group access to the forum page. This would give them a much simpler UI for just sending out a message.

        No one will actually read this forum - it will just be a vehicle for sending emails to our club.

      • Michelle commented  ·   ·  Flag as inappropriate

        Would like to make subscribing to forums as easy as possible to our members. If there was a default subscription for members option, that would be extremely useful. At least some way to assist members in signing up for forums. The less work they do, the more likely they will return.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please, please, please add this function. We have less than a third of our base subscribed to forum updates as people just forget to do it and our members are missing essential community news as a result.

      • Russell commented  ·   ·  Flag as inappropriate

        It feels like you are so close to allowing this option? Any news on the proposed release?

      • Jim Biram commented  ·   ·  Flag as inappropriate

        1. Allow for admin setup to default to subscribed to all as an option.
        2. Allow the forum system to interface with Tapatalk, or build forum access into the new member app.
        3. Allow admin to global change notification settings for forum updates.

      • Anonymous commented  ·   ·  Flag as inappropriate

        What is the update on this? Will admin be able to subscribe members to forums in the near future?

        Can anyone suggest a 3rd party forum that can be embedded?

      • Cathleen Blood commented  ·   ·  Flag as inappropriate

        The google doc solution above is promising but doesn't seem to be live. Nor does it deal with the issue for administrators to be able to determine how many members have subscribed to a forum. When will this be live?

      • Jon Hayes commented  ·   ·  Flag as inappropriate

        This is one of my biggest headaches. Many of our members simply do not understand the forum functions and therefore do not set up the immediate forum notification they desire. We have to contact them individually and lead them through the set up process. (We already have help emails on how to do this, but 50% of our membership are simply not savvy with forums and struggle with setting this up)

        We are a large bicycle club with many ride leaders (without Admin rights due to WA admin account # limitations) . Forums are the only way we have to send event cancellations out to members. If a member does not get a notification, they may have traveled up to 2 hours only to find out that it has been cancelled.

        Admin needs the ability to set this up for members and to set forum notifications as a default when adding a new member.

      • Barbara Stofast commented  ·   ·  Flag as inappropriate

        I am a bit confused as to the status of this. On February 4th, Admin commented that this is not being looked into, and on Feb 12 in the previous year Admin showed a link to the redesign of this functional area.

        This is very important to us. I was sad to see that it was not a part of the latest update. Have changes in this area been shelved?

      • Anonymous commented  ·   ·  Flag as inappropriate

        The features shown in the Powerpoint are exactly what we need.

        We are going to start looking for another provider if we are not able to get a commitment to delivering this feature as this development was proposed almost 3 years ago, but not implemented. Is there a roadmap update on this available?

      • Alumni Group commented  ·   ·  Flag as inappropriate

        Our organization really needs this functionality and the design looks great! Plenty of time has passed for collecting comments. Please put this on the Roadmap for implementation.

      • Bob commented  ·   ·  Flag as inappropriate

        This is a great proposal! When will it get into the roadmap? We have a demographic of users who are not the most tech-savvy, so being able to do this by the admin is needed.


      • Mary Adams commented  ·   ·  Flag as inappropriate

        I like your proposal. This almost kept us from buying Wild Apricot last year. I had advocated for something like this in the past.

        Our members are using the forums more and more. They're always calling our admins and asking how to attach a doc or image. This functionality will help drive even more participation!

        I agree that it's past time!

      • David Hart commented  ·   ·  Flag as inappropriate

        I'd be willing to chip in $100 to help move this up in the development cycle. Maybe ping the other people in the forum and see who else feel this is important enough and would do the same. This feature would be very high value to my members.

      • David Hart commented  ·   ·  Flag as inappropriate

        This would be an awesome feature for my members and high value. Please consider adding this.

      • Soheil R-Zamir commented  ·   ·  Flag as inappropriate

        I have to echo Aidan Sheridan's sentiment. Well said! It is high time, after two years of discussion, for the features to be implemented. This design is exactly what we need. Our bicycle club is most interested in “IMMEDIATELY” option in particular. Please put it on the Roadmap to happen NOW!

      • Aidan Sheridan commented  ·   ·  Flag as inappropriate

        This has been on your roadmap for years and you keep pushing it back despite the fact a significant number of people have been asking for it. Your google doc presentation that you linked to above is from 2014, yet you still don't have this implemented. Since that time you have increased user fees. Enough is enough. Get this feature added.

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