Andrew Steele
My feedback
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68 votes
An error occurred while saving the comment An error occurred while saving the comment Andrew Steele
commented
I am commenting again because this is still a VERY important Wishlist item for our organization. We take numerous phone orders for event registrations, and it is extremely slow and cumbersome to re-enter address and phone information that's already on file (but not copied over or even visible from the payment screen). Members don't want to tell you this info again on the phone ("Don't you already have it?") - and they shouldn't have to! Please allow admins to map custom fields to these payment screen fields, so that they can be auto-populated. This would make phone orders so much easier! And it would also be much more user-friendly for online orders.
An error occurred while saving the comment Andrew Steele
commented
Hi Oleg,
Thank you for the response. That's fine if that page needs all those fields to be compatible with the various gateways. The fields should still auto-populate from the contact's profile. And perhaps administrators should be allowed to determine which of these fields should be required each time they run a card, so that they can match the requirements of their particular gateway. Thanks again, and I look forward to this being put in the development queue.
An error occurred while saving the comment Andrew Steele
commented
I am in the process of setting up Stripe and was very surprised to find that manual credit card payments require typing in not only the address, but also the phone number. It auto-populates the name field, so it’s clearly possible to auto-populate fields on the credit card payment page. It would be great to be able to specify custom fields to pull the address fields from (or make address a compound system field). I see no reason why the phone number currently can’t be auto-populated.
It’s one thing to make end-users type in this information – they likely have it memorized and so this would be a minor inconvenience (although, one that should still be fixed!). But we will also be accepting phone orders, meaning frequent manual card entry by administrators. This process is prohibitively long while a customer is waiting on the other end. We basically will have to copy/paste the info from their profile to notepad, then click forward to the payment screen, then copy/paste the info into the fields. It would be bad customer service to ask them for this info, seeing as how we already have it. It’s a long time to ask someone to wait on the phone while we go through this cumbersome process. Also, Stripe only requires the zip code and security code…so why are the phone and full address fields required on the WA interface?
Andrew Steele
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69 votesAndrew Steele
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225 votesAndrew Steele
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73 votes
An error occurred while saving the comment Andrew Steele
commented
This has been on the wishlist for close to 3 years and seems like it should be relatively easy to implement; just make this email editable like every other system email. We have major recruitment drives by mail, and getting passwords out to hundreds of new members in a user-friendly way each time is a nightmare. This unbranded clunky email should not be one of the first experiences a new member has with our website. I know you probably can't give an ETA, but can we get this in the pipeline to be worked on at least?
An error occurred while saving the comment Andrew Steele
commented
I'm customizing the system emails for my organization, and was very surprised that the Password Reset email couldn't be changed. I concur with the others that this is a vital email to customize and make user-friendly and linked accurately.
Andrew Steele
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208 votesAndrew Steele
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10 votes
Evgeny Zaritovskiy
responded
I believe the best way to address this is to have Address as a special type of field which gives a set of fields to fill in. Admin then can have many addresses (like Home, Work, etc.) for contacts and the system will know how to handle this kind of field – including convenient data entry with converting ZIP into City, etc.
I renamed the idea to have Address in titleAndrew Steele
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21 votesAndrew Steele
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6 votesAndrew Steele
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17 votesAndrew Steele
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9 votesAndrew Steele
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16 votesAndrew Steele
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27 votesAndrew Steele
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13 votesAndrew Steele
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21 votesAndrew Steele
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34 votesAndrew Steele
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38 votesAndrew Steele
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54 votesAndrew Steele
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160 votesAndrew Steele
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15 votesAndrew Steele
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3 votesAndrew Steele
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That's a great point Walt. Our organization currently uses Stripe and we didn't bother switching to Wild Apricot Payments because the fees are the same. But we would definitely consider switching if it meant the fields would be auto-populated.