Can the address and phone number auto-populate when clicking pay by credit card? I always have to ask for the billing address (it's usually the same address we have on file) and phone number when it's already in the system.

We have three different donation categories that people select when they make a donation. Previously in PayPal these donation categories were transmitted to our bank account categories. In AffiniPay, we must look up every donation in order to categorize them in our bank records and financial statements.

We have donation page on our site that asks various common fields. Until recently we were using PayPal for payment processing, but just switched to Wild Apricot's payment processing. When you press "pay" on our form, we want the values in several of the common fields to populate into the Wild Apricot Payments form, i.e., the address-related and phone fields, to avoid burdening our patrons with entering this data twice.

Walt, storing credit card of members in Wild Apricot Payments (powered by Affinipay) is in our top list of features. But, as usual, not promises on particular release schedule.

I had advocated for switching our club to WA Payments. But someone pointed out that with PayPal, members can pay with the credit card linked to their account and don't have to enter all that information.

So I dropped the idea of WA Payments and am linking my credit card to PayPal instead.

Saving payment details is a feature of AffiniPay and should be implemented ASAP
https://developers.affinipay.com/charge/save-payment-details.html

When doing manual entry of credit card information for events, the name of the registrant populates the name field for the credit card but the address and phone do not. Please add that feature so that all of the information in the database or registration populates the credit card form and all that is needed is the specific card information. Thank you!

From Admin side or member online - currently, when a member or event registrant wants to pay for something with a credit card, once they get they get to the page to enter their credit card number, they have to type in their contact information all over again. From the admin view, this is very cumbersome since the info is not at your fingertips and you have go back pages to find it.

That's a great point Walt. Our organization currently uses Stripe and we didn't bother switching to Wild Apricot Payments because the fees are the same. But we would definitely consider switching if it meant the fields would be auto-populated.

Can you do this at least for Wild Apricot Payments? This would be a major incentive for lots of us to switch to your system (which I assume you make some money from).

I am commenting again because this is still a VERY important Wishlist item for our organization. We take numerous phone orders for event registrations, and it is extremely slow and cumbersome to re-enter address and phone information that's already on file (but not copied over or even visible from the payment screen). Members don't want to tell you this info again on the phone ("Don't you already have it?") - and they shouldn't have to! Please allow admins to map custom fields to these payment screen fields, so that they can be auto-populated. This would make phone orders so much easier! And it would also be much more user-friendly for online orders.

No expectations here yet, sorry about this.

Oleg, Product owner @ Payments team

This has been requested since 10/20/2015. It seems that something should have been done in that time frame to address this limitation. Are you planning to address it? If so, when is a realistic time to expect it to be fixed?

agreed. way too many steps to checkout.

This has already been said but it is important as no other e-commerce system I have ever used require you to fill in the blacks twice. We had not realized that our members would have to deal with this issue until we had to enter some change card transactions for them. I would think that there would be a medium level of frustration having to re-enter your billing address and phone number that you just entered to get the charge card transaction to work. Being a membership system and we are not selling a product I would think all members would be entering their billing address. So it should automatically fill in all except the card information. For 98% this would be the correct information and would cut back on aggravation and wasted time. The other 3% could be corrected at processing time. penguinracing.com

It's important to make payment as smooth as possible for the user. Currently when a new member joins they are required to enter their address details. When they progress to payment they are then required to re-enter their billing details (address and Zip) for Stripe. From a user perspective its double entry and an inefficient use of their time, in some cases it even puts members off.

After reviewing Stripe.com's website they do allow you remove the address and zip verification setting and we would love the same option functionality on Wild Apricot.

We really need the auto-population of address and phone. Very laborious to reenter and slows registration at events.

Also, when you arrive at the page for keying in credit card payment you can no longer see the person's address & phone information. This information should either auto-populate or be seen on the credit card payment page to eliminate having to ask the person for all of the information.

Having the member address auto-populate fields on the credit card payment page make the process much less painful Or have a slit screen to see the member info to copy and paste over to the payment site would be a huge time saver. Thank you!

Having the members address and phone number auto-populate fields on the credit card payment page like their name does would make the payment process much less painful, or at least have slit screen to see what their address is and being able to copy and paste over also be huge time saver.