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Allow admin to define multiple sender emails and use them across the system

We've had a number of similar ideas - allow administrators to setup multiple "from" emails addresses (sender email) and use them in various scenarios like email blasts, event reminders, membership emails, etc. Currently all emails are sent from single FROM email, defined at Settings > Your Account > Organization Details > Email Settings

I merged all posts together so we can address them together properly. Quotes from some of original posts and comments:

"To avoid all site-related emails coming from a common sender, and risking email fatigue for our members, it would be terrific if one-off and system emails had a feature to customize the "From" email field to be someone's personal address, or even just a different alias. This would allow emails for specific purposes (e.g., particular forums or events) to come from an appropriate contact rather than our entire organization, which is less likely to be read."

"We would like to have an additional "From email for events", so that events would come from that address instead of the "From email" used everywhere."

"We would like to create additional emails associated with the *******.org domain through WA, so that our organization's officers have org-specific addresses they can send emails to other members from. Thank you!"

"We have various committees (governance, event planning, membership, public relations, and financial), each of which has its own email address. The committee chair and secretary sometimes each have their own email address. We would greatly appreciate having membership-related messages (membership application, invoices, confirmation messages) go to the membership committee email address, and event-related messages (registration, payment) go to the event planning committee address."

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    AdminApricot Kernel (Product Manager, Wild Apricot) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    76 comments

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      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        This has just become urgent for our club. Aol.com has set their DMARC policy to p=reject. That means we can no longer use our traditional email list server - we are now stuck with WA.

        PLEASE, PLEASE make this simple change, which I recommended some time back:

        1: If the Reply-to address (the actual sender) is from our WA-hosted domain, then it matches the SPF record. So in this case, you can use it as the "From."

        2: If not, keep the Organization contact as the From, but put the actual sender in the name of the From, like this:

        From: "Jane Doe <eventleader@gmail.com> via:" <info@hosteddomain.org>

        Then the From can be the hosted domain but it will be clear to the recipient that it is really from Jane Doe.

        And they won't be surprised when they reply and it goes directly to
        ""Jane Doe <eventleader@gmail.com>."

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        I am the organization contact so am wasting a bunch of my time handling and forwarding a slew of member replies that ought to automatically go to our membership chair.

        We only have 150 members. I can only imagine what a pain in the neck this must be for really large organizations.

        And this feature should really be part of this wishlist item: https://forums.wildapricot.com/forums/308932-wishlist/suggestions/8936389-allow-admin-to-define-multiple-sender-emails-and-u

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        If I'm understanding this correctly, the Routing of system emails setting sends copies of outgoing system emails to the selected recipients.

        But the request is to be able to set the reply-to address on membership emails so that member replies go to this membership admin email address.

        Please reopen this - or better yet, add it to this thread: https://forums.wildapricot.com/forums/308932-wishlist/suggestions/8936389-allow-admin-to-define-multiple-sender-emails-and-u .

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        May I suggest that this feature request be expanded to include customizing the reply-to address in each email context?

        A number of us have brought this up in this discussion. And it's all about the same thing - letting us identify the person in club management that the member is communicating with.

        There are several reply-to requests on the wishlist. They all ought to be part of this one.

        https://forums.wildapricot.com/forums/308932-wishlist/suggestions/8827438-customizable-reply-to-field-for-membership-email
        https://forums.wildapricot.com/forums/308932-wishlist/suggestions/8827081-custom-from-reply-to-address-for-invoice-payment-e
        https://forums.wildapricot.com/forums/308932-wishlist/suggestions/10282863-membership-emails-to-go-to-membership-admin

      • Raul S Villarreal commented  ·   ·  Flag as inappropriate

        We need this functionality, members will put more attention if emails came from different FROM address as they sometimes put rules that’ move the emails into folders or just plain delete them because they think it’s same old blast newsletter and they don’t realize it’s an important message about an event or renewal reminder for the membership.
        Please implement ASAP, reading all the messages you can see there are lots of requests for the past years

        Thanks

      • TrishaR commented  ·   ·  Flag as inappropriate

        Having the ability to choose a different Reply-To email address for Membership & Event communications would be greatly appreciated.

        As it is right now, the default email address for Membership & Events is the Association main email address. During renewals if a member replies back with a membership question it goes to the General Inbox and must be forwarded to the Membership Committee, same for Events.

        Most associations have various committees, having the ability to assign a specific Reply-To email address for these categories (and others such as Fundraising/Donations) would help streamline our association communications.

      • Liz commented  ·   ·  Flag as inappropriate

        The reply-to field of an eblast currently defaults to the administrator who is creating the email. This means I have to change it every single time I create an eblast, so that it's the main organization's email instead of my personal one. The reply-to field should be associated with the eblast template, so that it customized for different types of mailings.

        Likewise, the reply-to field should be customizable for each system email, so that replies to membership emails can go to one staff member while replies to event notices can go to another person, donations replies to yet another, etc.

      • Thomas Bahls commented  ·   ·  Flag as inappropriate

        +1

        We have a "renewal@..." address that is assigned (through email forwarding) to the membership manager du jour. It would be nice to just plug this address into all of these membership email templates and never worry about updating it again.

      • Tara Harvey commented  ·   ·  Flag as inappropriate

        We would like the ability to send a renewal Email FROM our membership Chair and an event Email FROM the Programs Committee Chair. Also, a message from the President should be actually FROM the President. Please add the ability to customize the FROM field in Email blasts

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        Apologies for chiming in again, but it's been over a year since I last piped up on this.

        Not having this feature degrades the way our club presents itself to our members. Always using the organization contact takes communications that could look personal - i.e., from an individual - and makes them impersonal.

        This seems like a very simple fix (see my suggestion below). No database change, no UI change, just change how the From field reads based on the Reply-to field.

        WA spends a lot of effort on improving our email communication with members through workflow and templates. This could give us a significant improvement with not much effort.

      • Randall Rensch commented  ·   ·  Flag as inappropriate

        Do not disclose any personal email address, as sender and/or reply-to, to the recipients of any mass mailing. IOW, allow the organization to specify an address at the organization's domain, which will forward to one or more personal addresses. (If you can't set up the autoforward, it can be done at the domain name Registrar (e.g. GoDaddy), or at Google, etc.) This is a serious personal security/privacy issue!

      • Jon Hart commented  ·   ·  Flag as inappropriate

        I am trying to work around a common problem with email notifications for high priority notifications. Most of our members would prefer that high priority notifications come as a text message I know you hare probably tired of hearing about this request)

        With a little more flexibility such as customization of the from email address, we could use the iPhone VIP feature which would provide a great Notification driven by an email.

        The Gmail client Priority Inbox provides more flexibility in that you can identify a priority email based on email Subject criteria.

      • Ollie commented  ·   ·  Flag as inappropriate

        I also would like email from addresses to be tailored to the person or event.

      • Paul commented  ·   ·  Flag as inappropriate

        Yes, you should be able to set the From address to any address that you can confirm you own.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We do not use Wild Apricot for our website. We added Wild Apricot membership and donations functionality to our existing website, www.wclawyers.org.

        We very much want our emails to come from info@wclawyers.org and NOT from wclawyers@wildapricot.org.

        Please allow emails to come from a real person, and not just Washington Council of Lawyers. (Nancy Lopez, Washington Council of Lawyers)

        Thanks!

      • Anonymous commented  ·   ·  Flag as inappropriate

        There is a serious issue with your implementation of custom domains and the "from email". I am building a wordpress site for my client that integrates with WA. My primary domain janedoeswell.org points to my WP site. I created a subdomain member.janedoeswell.org which I set to my primary custom domain on WA. WA automatically sets my from email to admin@member.janedoeswell.org. This is not a valid email address and if someone tried to use it it just goes off into never never land.

        I think the the best solution is to let admins set their own "from email" address or let the contact email be the primary email. It is a bit odd to have then be different.

      • Alumni Group commented  ·   ·  Flag as inappropriate

        Even if the FROM email address has to remain the same, being able to edit the FROM name that appears on a given email would be a big improvement for marketing purposes.

        68 votes. Please start the design on this one!

      • Bill Forbes commented  ·   ·  Flag as inappropriate

        Ditto!! Membership Activation emails and the like are sent out from our organization's president. She does not want to have to forward all follow-up inquiries to the membership manager.

      • dmmaldridge commented  ·   ·  Flag as inappropriate

        Like the other posters, we have different people handling different functions in our system (membership, event registration, finances etc), each with their own roll based email. Having emails pertaining to those areas send from (and reply to) those roll based emails would both make management easier and prevent important messages from getting lost in manual redirection.

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