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Disabling password email

In release 4.3 back on 14 December 2011 we have introduced a number of quite serious changes into system behaviour.

One of the change was ability for any contact to log in into the system - this was required to support new payment workflow with invoices. (Before the release only members were able to log in). Part of the change is that password is not not entered now (even for membership applications), it's automatically generated and sent by special password email (Settings / Password email). Automatically means certain situation - mostly when new contact is created in the contact database due to some form submit (i.e. event registration, donation, membership application, subscription form). If contact already existed, password is not sent.

Having the password, any contact can log in into Wild Apricot and review his profile:
* Update email preferences
* See open invoices and history of payments
* Pay online for any open invoice
* Repeat failed payment
* Review event registrations

As I said, ability to log in for any contact is required to support new payment workflows. But we have received some comments from you that you do not want these emails to be sent and want to somehow switch them off. We want to understand "why" before going into any development - right now it's not clear for us.

Please give us as much details as you can - so we can find best solution. Probably, switching off password email is not what you need, it's just because another part of the system does not work well for you and password problem is just a consequence of it.

Thanks in advance.

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Evgeny Zaritovskiy shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • jkinchthomas commented  ·   ·  Flag as inappropriate

    We agree with the other comments here. We are recent users and just put the email capture form on our new site. We have not instituted our membership platform yet and people getting a password is very confusing. Is it going to make them think that they can't get on the site unless they log in? What are they logging in to with no membership levels available?

  • Janet commented  ·   ·  Flag as inappropriate

    I am adding my comments to others who are asking to be able to stop the sending of automatic password emails to contacts in any situation. Our club has membership requirements and a membership application process in place. We do not want contacts to be sent a login password under any circumstance unless we make the decision to do that. We would like to make our donation page public but cannot under the current design. We absolutely need to be able to choose who logs into our system and turn off the automatic password generation email. Thanks.

  • Cathleen Blood commented  ·   ·  Flag as inappropriate

    Cathleen here again...
    Why can't I just put the email and actual password in the email that is sent when I approve a new member? (I tried putting it in the member activization email, but the password field is blank, so I assume it is not an approved macro for that automated email.) The process of tnew members getting the approval email, then having to click the request reset password link, waiting for an email from the system, clicking another link, resetting the password, which doesn't see to work - is there a long delay? Even though I tested by resetting the password, it keeps saying that the password is not valid. If there's a long delay, this solution definitely doesn't work. Also, If I remove the password from the 'automatic' password email, then I want to use the sytem to manually send a password to the member from their account, the automatic email doesn't include the password. This is really messed up.

  • kimbersom commented  ·   ·  Flag as inappropriate

    I would REALLY like to disable the automatic sending of this password email. We have events where our members invite and pay for tickets for their friends/guests. I would like to add them to our contact list so that we can invite them to future events, but I don't want them to become members. We are an exclusive by invitation only group--not looking for more members--just looking for more supporters/contacts. I do not want my members' guests to receive an email providing them with a login and password to our system. They don't want it nor do they need it.

  • AdminTeam Membership (Membership features, Wild Apricot by Personify) commented  ·   ·  Flag as inappropriate


    Just remove the Password from the Password email template (Settings --> 'Password email'), update the content and include the {Contact Password Reset URL} macro into Membership emails (it already there in default content).
    Also, members can use the 'Forgot password' function as well.

    See our help pages for more details.

    Katya, Astra crew
    Membership management @ Wild Apricot

  • Cathleen Blood commented  ·   ·  Flag as inappropriate

    We've just started using WA and testing the application process. Everyone is confused that they receive a password before they are approved. If I edit this email to exclude the password and make it a welcome email, how does a member then request their password?

  • Kelly Bryer commented  ·   ·  Flag as inappropriate

    We have many contacts that it is irrelevant for them to log into the site because they are not members. It is confusing for them, and makes more work for us. We also maintain a large senior volunteer group that log into a different volunteer software -- when they use our website they receive a second login - again, it's too confusing for them and they login in the wrong place with the wrong login/password.

  • Eugene commented  ·   ·  Flag as inappropriate

    We hold an annual event for members and non-members.

    The non-members use a registration code to register for the event. When they have registered, they receive a confirmation email (good) and a login password email (bad).

    These people are non-paying, non-members and should not be allowed to log in. So please put a switch on the Registration Code type registration to disable the password email.

  • Camilla Elmes commented  ·   ·  Flag as inappropriate

    We also have several sites where we really need to disable the automated password email. We do not want users who are submitting subscription details or registering for an event, to receive password and log in information as this is not relevant to our users and causes confusion for them, making us seem unprofessional.

  • Dmitry Buterin commented  ·   ·  Flag as inappropriate

    There is no way to switch it off now so the only workaround is to edit it (Settings/Password email) so that it becomes more of a welcome message.

  • OEDK commented  ·   ·  Flag as inappropriate

    Is there a work around for this? My bosses REALLY want this automated email with login information turned off. They don't mind that a donation generates a new contact, but the do not want or feel the donor has a need for the login at this time.

  • Evgeny Zaritovskiy commented  ·   ·  Flag as inappropriate

    We cannot send user's password to someone else - it's a privacy violation. People often reuse their passwords in different places and if you know their password, you can try and use it somewhere else (i.e. online banking).

    What kind of other websites you use and why? Probably, the good answer for you would going into direction of so called "single sign on" - e.g. logging in using Facebook or Twitter account. In this case they don't define password at WA or other site at all, they just sign in using their Facebook account. It's not possible in WA now, but we are thinking along this way for future updates.

  • VCOMA commented  ·   ·  Flag as inappropriate

    I have said this repeatedly over several years but will say it again as it is the #1 biggest problem we have with Wild Apricot...If you can't disable the ability to change their password, then we must, must, must receive a copy of the email with the new password so we can update the other websites to reflect the same login. The inabiltiy to do this makes us look totally incompetent when people change the password and don't understand why it hasn't been changed on our other, non-wild apricot, websites.

  • Dmitry Buterin commented  ·   ·  Flag as inappropriate

    Even if only used for event registrations, people might still need password in some cases - e.g. if their first attempt to pay failed and they need to go back later with a new credit card and try paying again - without having to create a whole new registration from scratch.

  • ChicagoGreenTech commented  ·   ·  Flag as inappropriate

    I use Wild Apricot solely as an event registration software and website interface, and am not interested in event attendees logging in as members/contacts to manage their profiles as we do not use this platform to e-mail them (aside from event confirmation and reminders).

    It would be great to disable the automated password email for organizations using Wild Apricot in this fashion.

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