Disable the option to send contacts a login and password when they register for an event

We agree with the other comments here. We are recent users and just put the email capture form on our new site. We have not instituted our membership platform yet and people getting a password is very confusing. Is it going to make them think that they can't get on the site unless they log in? What are they logging in to with no membership levels available?

Sending a potential member a password email before they approved is just confusing them. This is a significant issue for us.

I am adding my comments to others who are asking to be able to stop the sending of automatic password emails to contacts in any situation. Our club has membership requirements and a membership application process in place. We do not want contacts to be sent a login password under any circumstance unless we make the decision to do that. We would like to make our donation page public but cannot under the current design. We absolutely need to be able to choose who logs into our system and turn off the automatic password generation email. Thanks.

Cathleen here again...
Why can't I just put the email and actual password in the email that is sent when I approve a new member? (I tried putting it in the member activization email, but the password field is blank, so I assume it is not an approved macro for that automated email.) The process of tnew members getting the approval email, then having to click the request reset password link, waiting for an email from the system, clicking another link, resetting the password, which doesn't see to work - is there a long delay? Even though I tested by resetting the password, it keeps saying that the password is not valid. If there's a long delay, this solution definitely doesn't work. Also, If I remove the password from the 'automatic' password email, then I want to use the sytem to manually send a password to the member from their account, the automatic email doesn't include the password. This is really messed up.

I would REALLY like to disable the automatic sending of this password email. We have events where our members invite and pay for tickets for their friends/guests. I would like to add them to our contact list so that we can invite them to future events, but I don't want them to become members. We are an exclusive by invitation only group--not looking for more members--just looking for more supporters/contacts. I do not want my members' guests to receive an email providing them with a login and password to our system. They don't want it nor do they need it.

Cathleen,

Just remove the Password from the Password email template (Settings --> 'Password email'), update the content and include the {Contact Password Reset URL} macro into Membership emails (it already there in default content).
Also, members can use the 'Forgot password' function as well.

See our help pages for more details.
https://help.wildapricot.com/display/DOC/Setting+and+Changing+Passwords
https://help.wildapricot.com/display/DOC/Membership+emails

Katya, Astra crew
Membership management @ Wild Apricot

We've just started using WA and testing the application process. Everyone is confused that they receive a password before they are approved. If I edit this email to exclude the password and make it a welcome email, how does a member then request their password?

We have many contacts that it is irrelevant for them to log into the site because they are not members. It is confusing for them, and makes more work for us. We also maintain a large senior volunteer group that log into a different volunteer software -- when they use our website they receive a second login - again, it's too confusing for them and they login in the wrong place with the wrong login/password.

We hold an annual event for members and non-members.

The non-members use a registration code to register for the event. When they have registered, they receive a confirmation email (good) and a login password email (bad).

These people are non-paying, non-members and should not be allowed to log in. So please put a switch on the Registration Code type registration to disable the password email.

We also have several sites where we really need to disable the automated password email. We do not want users who are submitting subscription details or registering for an event, to receive password and log in information as this is not relevant to our users and causes confusion for them, making us seem unprofessional.

There is no way to switch it off now so the only workaround is to edit it (Settings/Password email) so that it becomes more of a welcome message.

Is there a work around for this? My bosses REALLY want this automated email with login information turned off. They don't mind that a donation generates a new contact, but the do not want or feel the donor has a need for the login at this time.

We cannot send user's password to someone else - it's a privacy violation. People often reuse their passwords in different places and if you know their password, you can try and use it somewhere else (i.e. online banking).

What kind of other websites you use and why? Probably, the good answer for you would going into direction of so called "single sign on" - e.g. logging in using Facebook or Twitter account. In this case they don't define password at WA or other site at all, they just sign in using their Facebook account. It's not possible in WA now, but we are thinking along this way for future updates.

I have said this repeatedly over several years but will say it again as it is the #1 biggest problem we have with Wild Apricot...If you can't disable the ability to change their password, then we must, must, must receive a copy of the email with the new password so we can update the other websites to reflect the same login. The inabiltiy to do this makes us look totally incompetent when people change the password and don't understand why it hasn't been changed on our other, non-wild apricot, websites.

Even if only used for event registrations, people might still need password in some cases - e.g. if their first attempt to pay failed and they need to go back later with a new credit card and try paying again - without having to create a whole new registration from scratch.

I use Wild Apricot solely as an event registration software and website interface, and am not interested in event attendees logging in as members/contacts to manage their profiles as we do not use this platform to e-mail them (aside from event confirmation and reminders).

It would be great to disable the automated password email for organizations using Wild Apricot in this fashion.