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Disabling password email

In release 4.3 back on 14 December 2011 we have introduced a number of quite serious changes into system behaviour.

One of the change was ability for any contact to log in into the system - this was required to support new payment workflow with invoices. (Before the release only members were able to log in). Part of the change is that password is not not entered now (even for membership applications), it's automatically generated and sent by special password email (Settings / Password email). Automatically means certain situation - mostly when new contact is created in the contact database due to some form submit (i.e. event registration, donation, membership application, subscription form). If contact already existed, password is not sent.

Having the password, any contact can log in into Wild Apricot and review his profile:
* Update email preferences
* See open invoices and history of payments
* Pay online for any open invoice
* Repeat failed payment
* Review event registrations

As I said, ability to log in for any contact is required to support new payment workflows. But we have received some comments from you that you do not want these emails to be sent and want to somehow switch them off. We want to understand "why" before going into any development - right now it's not clear for us.

Please give us as much details as you can - so we can find best solution. Probably, switching off password email is not what you need, it's just because another part of the system does not work well for you and password problem is just a consequence of it.

Thanks in advance.

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    Evgeny aka Apricot KernelAdminEvgeny aka Apricot Kernel (Product Manager, Wild Apricot) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    8 comments

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      • EugeneEugene commented  ·   ·  Flag as inappropriate

        We hold an annual event for members and non-members.

        The non-members use a registration code to register for the event. When they have registered, they receive a confirmation email (good) and a login password email (bad).

        These people are non-paying, non-members and should not be allowed to log in. So please put a switch on the Registration Code type registration to disable the password email.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We also have several sites where we really need to disable the automated password email. We do not want users who are submitting subscription details or registering for an event, to receive password and log in information as this is not relevant to our users and causes confusion for them, making us seem unprofessional.

      • Dmitry ButerinDmitry Buterin commented  ·   ·  Flag as inappropriate

        There is no way to switch it off now so the only workaround is to edit it (Settings/Password email) so that it becomes more of a welcome message.

      • OEDKOEDK commented  ·   ·  Flag as inappropriate

        Is there a work around for this? My bosses REALLY want this automated email with login information turned off. They don't mind that a donation generates a new contact, but the do not want or feel the donor has a need for the login at this time.

      • Evgeny aka Apricot KernelAdminEvgeny aka Apricot Kernel (Product Manager, Wild Apricot) commented  ·   ·  Flag as inappropriate

        We cannot send user's password to someone else - it's a privacy violation. People often reuse their passwords in different places and if you know their password, you can try and use it somewhere else (i.e. online banking).

        What kind of other websites you use and why? Probably, the good answer for you would going into direction of so called "single sign on" - e.g. logging in using Facebook or Twitter account. In this case they don't define password at WA or other site at all, they just sign in using their Facebook account. It's not possible in WA now, but we are thinking along this way for future updates.

      • VCOMAVCOMA commented  ·   ·  Flag as inappropriate

        I have said this repeatedly over several years but will say it again as it is the #1 biggest problem we have with Wild Apricot...If you can't disable the ability to change their password, then we must, must, must receive a copy of the email with the new password so we can update the other websites to reflect the same login. The inabiltiy to do this makes us look totally incompetent when people change the password and don't understand why it hasn't been changed on our other, non-wild apricot, websites.

      • Dmitry ButerinDmitry Buterin commented  ·   ·  Flag as inappropriate

        Even if only used for event registrations, people might still need password in some cases - e.g. if their first attempt to pay failed and they need to go back later with a new credit card and try paying again - without having to create a whole new registration from scratch.

      • ChicagoGreenTechChicagoGreenTech commented  ·   ·  Flag as inappropriate

        I use Wild Apricot solely as an event registration software and website interface, and am not interested in event attendees logging in as members/contacts to manage their profiles as we do not use this platform to e-mail them (aside from event confirmation and reminders).

        It would be great to disable the automated password email for organizations using Wild Apricot in this fashion.

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