Text (SMS) communications with attendees, members, etc.
I did not see this on the wishlist in the list of 339, unless i missed it :).
SMS (text) notication option would be great to have as alot of our members use texting on their phones. Email works good too but push text woould be great to have as an option for communication. Thanks.
Hello, thanks for the feedback and support of this idea.
We’re currently working on the text messaging service connected with your Wild Apricot account.
The new service will allow you to send the text message to the specific contact or send the campaign to the group of contacts. It will cover the typical scenarios like reminders for members, updates for event attendees, follow-ups with email non-openers, etc.
We’re going to start providing the service for customers in US and Canada and later consider other countries, like AU and UK.
More updates to come soon! Thanks again for your support!
Richard Sipley commented
Our members prefer text communications. Some do not read the emails because they only view text messages as relevant. Texting would help us strengthen member communications. Thanks.
Rob Atkinson commented
A messaging function in the app would be the best way to solve this issue, with the option to create groups that members can opt in/out of.
Basically it would be a mobile forum, no one in our organisation uses the online forums as everyone communicates using WhatsApp, this causes problems in keeping contact lists unto date.
Robin Sapiro commented
firstname.lastname@example.org as an example, also works in Canada. However not all mobile carriers provide this function. My cell provider (while being a subsidiary of Rogers and using their network) does not offer this.
In addition for this to work, as well as knowing the member's mobile number, you also need to know their carrier. And good luck with them updating that info when they port to another mobile carrier.
My recommended solution for this as mentioned earlier is to set up an account with Message Bird and then the message gets sent to email@example.com. Message Bird is carrier agnostic.
Of course the next challenge now is do you want to send ALL emails as text messages? If you do - great - change the members email address to their phone number. But most probably you do not - so then you add an SMS address field to each member record and when you want to send an SMS message - add that field as an additional field. Send your message - wait for all messages to be delivered - then turn off the additional field again. Challenge with this of course is that there is no logging of what messages were sent to any additional addresses.
In the US, we can send email as a text message.
Compose a new email and enter the recipient's 10-digit wireless number, followed by @txt.att.net. For example, firstname.lastname@example.org. I think this feature is available on all telephone carriers.
As long as WA recognizes this and allows a functionality to send as email-to-text message using this format, this can be implemented very easily.
Text message reminders and notifications would be incredibly valuable to our membership. Emails often don't get delivered to many of our members for a variety of reasons, and they then complain about the lack of communication. Text messaging is a necessary feature in the modern day. (NOT app notifications. We have many older members who still use conventional cell phones, not smartphones.)
Casey Spradley commented
Is there a way to send messages or emails via SMS/text messages?
This would be a great feature. When someone signs up for an event, they should be able to opt into text message notifications. If there’s a last minute change in venue, parking, weather cancellations or any other unplanned happening, it can make the difference in controlled chaos or disaster. Sure, we can buy an external service then figure out how to get the info over, then manage all the changes, but it would be so much better to offer this as an additional service. Please reconsider.
Debborah Kerr commented
I think there are lots of service providers that can be used, instead of embedding this feature within Wild Apricot.
Cristina Merino commented
Ability to send SNS messages to members, for example brief event reminders or last minute changes to venues, etc
Robin Sapiro commented
Possible simple method of doing this would be to to route the SMS through a service such as Message Bird. Message Bird as well as providing a web based interface also supports the sending of an email to email@example.com or firstname.lastname@example.org
Yes, you would have to have a Message Bird account - but cost of messages - per 160 characters is about $0.01
Nate Flynn commented
This is a must-have. For events and also for membership renewals. Unfortunately when emails bounce or get filtered to spam, members don't receive notifications. This would be a great alternative to make sure all communications are going through.
Organizations with large groups will benefit from this service as reminders or last minute changes can be sent quickly...and be seen. While many users have emails on their phones, they may not check it in a timely manner if something urgent comes up that they should be notified about. Most major competitors offer this feature. WA by not adding this will begin to lose members to these competitors. WA has many great features, however this one missing feature will eventually lead to members leaving.
ADD SMS SOON PLEASE.
So, when we decided to use Wild Apricot about a year ago, we were told that sms was a feature that would be coming soon. Is it? Our members, are complaining more and more that we don’t sent our messages via text. Can you give us an update?
Donna Bennett commented
I was approached by a competitor, and when checking out their features they had smart text messaging. I urge Wild Apricot not to lag behind in features
Sameer Gupta commented
we really need sms communication options with our members. please let us know when this feature will be taken into development.
Eric Griggs commented
Using the membership files, allow administrators to send text messages as meeting or event reminders.
I am so disappointed to learn the plans for SMS have been scraped. We were looking quite forward to implementing this with our membership.
Greggory Follett commented
Email is a great second option to the more immediate solution of texting. A push text option where membership rosters can be notified is a valuable asset when supporting neighborhood watch, event reminders, or emergency alerts. Errors and omissions can be reduced adding efficiency and accuracy to member services. Email is a lot more clumsy and spotty for the receiver adding delays to urgent matters. Eliminating multiple platforms is the philosophy that attracted me to Wild Apricot as a membership manager. The lack of this option may cause me to look for other software options. Every organization wants to be where members are located and SMS is the place.
Any update on this enhancement?
Jason Freshly commented
So I'm not looking for an SMS platform from W.A. necessarily, but does anyone have a system in place that is semi/fully automated and integrated? I'm looking for what others might have in place. We are looking to incorporate text marketing either before the end of the year or early 2018