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SMS communications

I did not see this on the wishlist in the list of 339, unless i missed it :).

SMS (text) notication option would be great to have as alot of our members use texting on their phones. Email works good too but push text woould be great to have as an option for communication. Thanks.

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PureVril shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Spradlo09 commented  ·   ·  Flag as inappropriate

    It is quite important to connect to your target audience so that the sales can be improved. I personally believe that SMS marketing is one of the easiest ways to update your target audience with new deals, products and services that you are going to offer. We personally use the business text messaging app from https://www.heymarket.com/ for this.

  • Robin commented  ·   ·  Flag as inappropriate

    Hi Carolyn and others.

    With the use of the new Integromat integration and my existing Message Bird account - I now have a very neat SMS messaging process running.

    Every users needs are going to be slightly different. For myself I generally send 2 different but otherwise consistent SMS messages out per month.

    For this in each instance, I pull my list of contacts meeting my selection criteria from my WA database. Included in that data is their complete cell phone number in the context of +14161231234 and also their name and any other filtering criteria that I may need.

    Then for each instance, I send my specified message to Message Bird using their integration module.

    I also embed each members name in the SMS message as part of building the SMS text. This is optional.

    To trigger the messages, I initially look in a specific GMail calendar (another Integromat integration module) for certain meetings. I let this trigger run every week day at 8am. While our meetings are usually on a specific day of the week and week of the month - sometimes due to circumstances they are rescheduled.

    For those circumstances where my text would be different on each occasion, I would have a scenario that I would run manually and modify the text manually each time before sending.

    Yes this is outside of WA but the key thing here is that I still keep all my contact and SMS numbers inside of WA - so no duplication of contact data in another location

  • Carolyn commented  ·   ·  Flag as inappropriate

    We need this feature. Our clients rarely read emails, but they do read messages that pop up on their phone.

  • SteveJ commented  ·   ·  Flag as inappropriate

    Almost all my new clients have asked for this feature in their project specification.

  • Faith commented  ·   ·  Flag as inappropriate

    Please add mass text messages, it is the way of the future people don't have time for email but they will read a text in pop up notifications!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please reconsider, Our membership prefers text communication. The comments we get is that they seldom check their personal email. We desperately need that option.

  • Neha Chubby commented  ·   ·  Flag as inappropriate

    You may use www.redoxygen.com for integration with the software. They have different APIs which can be integrated with any software application. Moreover they have different apps and addins. The best thing is they do not charge anything for their software, only cost of the SMS.

  • Gina Samardge commented  ·   ·  Flag as inappropriate

    I agree with the text option. We have a lot of parents with young ones who don't go in and check their email so any last minute changes (like if we need to cancel a class or workshop) get missed if they don't get a text. Showing up for a cancelled class = angry parent. Texting is huge.

  • rasipley commented  ·   ·  Flag as inappropriate

    Our members prefer text communications. Some do not read the emails because they only view text messages as relevant. Texting would help us strengthen member communications. Thanks.

  • Rob Atkinson commented  ·   ·  Flag as inappropriate

    A messaging function in the app would be the best way to solve this issue, with the option to create groups that members can opt in/out of.
    Basically it would be a mobile forum, no one in our organisation uses the online forums as everyone communicates using WhatsApp, this causes problems in keeping contact lists unto date.

  • Robin commented  ·   ·  Flag as inappropriate

    123456@pcs.rogers.com as an example, also works in Canada. However not all mobile carriers provide this function. My cell provider (while being a subsidiary of Rogers and using their network) does not offer this.

    In addition for this to work, as well as knowing the member's mobile number, you also need to know their carrier. And good luck with them updating that info when they port to another mobile carrier.

    My recommended solution for this as mentioned earlier is to set up an account with Message Bird and then the message gets sent to 12345@sms.messagebird.com. Message Bird is carrier agnostic.

    Of course the next challenge now is do you want to send ALL emails as text messages? If you do - great - change the members email address to their phone number. But most probably you do not - so then you add an SMS address field to each member record and when you want to send an SMS message - add that field as an additional field. Send your message - wait for all messages to be delivered - then turn off the additional field again. Challenge with this of course is that there is no logging of what messages were sent to any additional addresses.

  • Nags commented  ·   ·  Flag as inappropriate

    In the US, we can send email as a text message.

    Compose a new email and enter the recipient's 10-digit wireless number, followed by @txt.att.net. For example, 5551234567@txt.att.net. I think this feature is available on all telephone carriers.

    As long as WA recognizes this and allows a functionality to send as email-to-text message using this format, this can be implemented very easily.

  • Sorin commented  ·   ·  Flag as inappropriate

    Text message reminders and notifications would be incredibly valuable to our membership. Emails often don't get delivered to many of our members for a variety of reasons, and they then complain about the lack of communication. Text messaging is a necessary feature in the modern day. (NOT app notifications. We have many older members who still use conventional cell phones, not smartphones.)

  • Karen commented  ·   ·  Flag as inappropriate

    This would be a great feature. When someone signs up for an event, they should be able to opt into text message notifications. If there’s a last minute change in venue, parking, weather cancellations or any other unplanned happening, it can make the difference in controlled chaos or disaster. Sure, we can buy an external service then figure out how to get the info over, then manage all the changes, but it would be so much better to offer this as an additional service. Please reconsider.

  • Debborah Kerr commented  ·   ·  Flag as inappropriate

    I think there are lots of service providers that can be used, instead of embedding this feature within Wild Apricot.

  • Cristina Merino commented  ·   ·  Flag as inappropriate

    Ability to send SNS messages to members, for example brief event reminders or last minute changes to venues, etc

  • Robin commented  ·   ·  Flag as inappropriate

    Possible simple method of doing this would be to to route the SMS through a service such as Message Bird. Message Bird as well as providing a web based interface also supports the sending of an email to 14161231234@sms.messagebird.com or group@sms.messagebird.com

    Yes, you would have to have a Message Bird account - but cost of messages - per 160 characters is about $0.01

  • Nate Flynn commented  ·   ·  Flag as inappropriate

    This is a must-have. For events and also for membership renewals. Unfortunately when emails bounce or get filtered to spam, members don't receive notifications. This would be a great alternative to make sure all communications are going through.

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