I did not see this on the wishlist in the list of 339, unless i missed it :).
SMS (text) notication option would be great to have as alot of our members use texting on their phones. Email works good too but push text woould be great to have as an option for communication. Thanks.
After initial analysis we decided to remove this feature from 2017 plans. Right now we don’t have clear understanding when this feature will be taken into development.
Christina Hull commented
We would really like the option of sending SMS - bulk and manual individual ones to our members. We are finding less and less emails are being responded to, even though they are delivered and opened - they aren't actioned. Our office is virtual, so we use a cloud based phone system, that doesn't allow for SMS. Sometimes when you ring a member, and get their voicemail, it would be great if I could then send them a quick SMS to say why I was calling.
Any update on this? It looks like the last admin comment was two years ago where it was removed from the 2017 plans. Any plans for 2019 and beyond?
Sebastian Ostolaza commented
All the SMS services we have found, charge a fee. A few $$ a month may not be much for some organizations, but we struggle with our budget.
A way around it was the use of Whatsapp.
We created a Group and locked down the option to Send Messages by members. Only selected Admins can send messages to the group.
In the app, you can create an Invite Link. Either https:// or QR Code.
We decided to publish the QR Code in our News Letter for members who want to be contacted.
Hope it helps some of you.
I agree. A texting capability would be a HUGE benefit.
We're a WA Partner and most clients are asking for this feature.
Please review putting this back on your development plans.
As a short term option perhaps something like the CC Emails feature could be used with a third party 'Email to SMS service' where a 'CC SMS' option is selectable at the same time of scheduling to send an email blast?
Ngame ENT commented
Hey Team Mobile, Any updates???? We need text messaging!
For a site that incorporates event planning into its services, it should absolutely have a text messaging option. The fact that it was decided two years ago not to pursue adding the feature is crazy! People are less and less likely to check emails. Text and text reminders are the most efficient and effective way to notify (and remind) members of their meetings and or functions.
Hi Carolyn and others.
With the use of the new Integromat integration and my existing Message Bird account - I now have a very neat SMS messaging process running.
Every users needs are going to be slightly different. For myself I generally send 2 different but otherwise consistent SMS messages out per month.
For this in each instance, I pull my list of contacts meeting my selection criteria from my WA database. Included in that data is their complete cell phone number in the context of +14161231234 and also their name and any other filtering criteria that I may need.
Then for each instance, I send my specified message to Message Bird using their integration module.
I also embed each members name in the SMS message as part of building the SMS text. This is optional.
To trigger the messages, I initially look in a specific GMail calendar (another Integromat integration module) for certain meetings. I let this trigger run every week day at 8am. While our meetings are usually on a specific day of the week and week of the month - sometimes due to circumstances they are rescheduled.
For those circumstances where my text would be different on each occasion, I would have a scenario that I would run manually and modify the text manually each time before sending.
Yes this is outside of WA but the key thing here is that I still keep all my contact and SMS numbers inside of WA - so no duplication of contact data in another location
We need this feature. Our clients rarely read emails, but they do read messages that pop up on their phone.
Almost all my new clients have asked for this feature in their project specification.
Please add mass text messages, it is the way of the future people don't have time for email but they will read a text in pop up notifications!
Please reconsider, Our membership prefers text communication. The comments we get is that they seldom check their personal email. We desperately need that option.
Neha Chubby commented
You may use www.redoxygen.com for integration with the software. They have different APIs which can be integrated with any software application. Moreover they have different apps and addins. The best thing is they do not charge anything for their software, only cost of the SMS.
Gina Samardge commented
I agree with the text option. We have a lot of parents with young ones who don't go in and check their email so any last minute changes (like if we need to cancel a class or workshop) get missed if they don't get a text. Showing up for a cancelled class = angry parent. Texting is huge.
Our members prefer text communications. Some do not read the emails because they only view text messages as relevant. Texting would help us strengthen member communications. Thanks.
Rob Atkinson commented
A messaging function in the app would be the best way to solve this issue, with the option to create groups that members can opt in/out of.
Basically it would be a mobile forum, no one in our organisation uses the online forums as everyone communicates using WhatsApp, this causes problems in keeping contact lists unto date.
firstname.lastname@example.org as an example, also works in Canada. However not all mobile carriers provide this function. My cell provider (while being a subsidiary of Rogers and using their network) does not offer this.
In addition for this to work, as well as knowing the member's mobile number, you also need to know their carrier. And good luck with them updating that info when they port to another mobile carrier.
My recommended solution for this as mentioned earlier is to set up an account with Message Bird and then the message gets sent to email@example.com. Message Bird is carrier agnostic.
Of course the next challenge now is do you want to send ALL emails as text messages? If you do - great - change the members email address to their phone number. But most probably you do not - so then you add an SMS address field to each member record and when you want to send an SMS message - add that field as an additional field. Send your message - wait for all messages to be delivered - then turn off the additional field again. Challenge with this of course is that there is no logging of what messages were sent to any additional addresses.
In the US, we can send email as a text message.
Compose a new email and enter the recipient's 10-digit wireless number, followed by @txt.att.net. For example, firstname.lastname@example.org. I think this feature is available on all telephone carriers.
As long as WA recognizes this and allows a functionality to send as email-to-text message using this format, this can be implemented very easily.
Text message reminders and notifications would be incredibly valuable to our membership. Emails often don't get delivered to many of our members for a variety of reasons, and they then complain about the lack of communication. Text messaging is a necessary feature in the modern day. (NOT app notifications. We have many older members who still use conventional cell phones, not smartphones.)
Casey Spradley commented
Is there a way to send messages or emails via SMS/text messages?