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Ability to export backup of the whole account

Current behavior:
Wild Apricot automatically backs up all the datain all accounts daily. However, this is intended for emergency serverproblems only and these backups are not accessible to clients.Restoring a specific page or set of records on client request is a timeconsuming operation (which we currently do not charge for).
Thereare also export operations for all the key data sets (members, donors,event attendees, payments) but these do not cover settings and webpages and have to be run manually one by one.

Desired behavior:
Ability for clients to initiate a full backup of their account at any time.

1)The key issue is to generate backup which can be browsed in some way,for example to manually retrieve some records for manual emergencyrestore - or to transfer the data into another system.
2) ideallythis backup can be imported back into the account. However thisincreases the volume of work required by a huge margin.

92 votes
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Dmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Randall Rensch commented  ·   ·  Flag as inappropriate

    I will grant that setting up WebDAV to transfer files (resembling an FTP transfer) is not as scary as it first seems. Also, it has an advantage over downloading files via a browser, because it retains timestamps and file architecture.

    But backing up thoroughly on a regular schedule still involves a rabbit warren of tools and procedures.

  • Randall Rensch commented  ·   ·  Flag as inappropriate

    To back up our website, our Contacts, images, and other data, Wild Apricot advises using a rabbit-warren of methods that includes special installation and understanding of third-party services. For our volunteer organization, where we change jobholders every year or two, that is just not practical and puts us at risk.

    WA itself backs up our entire system in case of a catastrophe, but it's not available to the WA customer (which is understandable). We need essentially the same capability to do this ourselves, routinely and without extraordinary effort. We'll figure out where to store the data. Given the overall WA service concept, your omission of this -- and all the rube goldberg workarounds -- is NOT understandandable.

    By the way, even with the various backup methods advised, none of them backs up Saved Searches and manual email Templates. What else in our system is at risk? We don't even know.

    There is another thread wishing for this. It has surprisingly few votes, even though it dates back to 2008. But that wish's headline mentions only "website." That's the least of our concerns. And, as everybody knows, backup is always a neglected user issue, even though it is among the most essential concerns. WA should provide this capability as a matter of professional service, not wait for customers to vote who never will.

  • Dave commented  ·   ·  Flag as inappropriate

    A full backup system is much more a need than any shop. Why has this not been prioritised?

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    I'm not an export on backup & restore options but I think a valuable option for us novices would be a single place an Admin can go to do a scheduled backup of all of our member data and event data.
    I see several export all data and load features. So it appears the data can be backed up and reloaded. But it needs to be done in several places and is not so easy to remember to do all the multiple steps. Plus the typical, out of site out of mind problem.
    If you can have a single place that we could go to click export all data and events and then if needed load all data. I think that would be a step in the right direction.
    I understand that it would be a lot of work to have the ability to backup all of our content, with the ability to reload it. It is something that I hope I never have to deal with but I now know I will have to rebuild if that happens.

  • CVMG_webadmin commented  ·   ·  Flag as inappropriate

    This capability is table stakes for any IT implementation. And now I see it has been hanging around, un-actioned, since 2008?
    For shame.

  • brsinburnsville commented  ·   ·  Flag as inappropriate

    As a soon to be new user, I also want to cast another vote in favor of a backup, preferably with restore. At a minimum, give us a feature/method to request a restore from your (Wild Apricot) systems backups.


  • Iain commented  ·   ·  Flag as inappropriate

    That is not an answer to the question i asked!

    The question I asked was:

    Will you make available the facility to do a full website backup & restore???

    Or do we have to consider alternative solutions.

    If you ask the question on your "Help" section you get this answer:

    "We automatically back up all Wild Apricot accounts on a daily basis and store the backups at a location separate from our data center. These backups protect your data from catastrophic threats to our data center, and can be used to restore lost data only in the case of emergency. These backups are not available to clients."

  • Evgeny Zaritovskiy commented  ·   ·  Flag as inappropriate

    Did you try to contact our support? We could have helped you to restore your content.

    Re timeline: we were focusing on something else.

  • Iain commented  ·   ·  Flag as inappropriate

    This Subject was started in 2008 it is now 7 years since this question of Website backup was raised.

    Why have you not provided a Backup & restore facility yet???.

    I would have thought that 7 years would have been more than enough time for your software technicians to create a backup & restore facility for the users of your software.

    We recently had a disgruntled webmaster who before resigning from being webmaster completely destroyed our website, moved all the pages into the trash bin then emptied it. We were left with a website with no content.

    It has taken me & a few others 3 months to rebuild our website completely from scratch.

    Will you ever provide a backup & restore facility that we can do ourselves???

    If you cannot or will not provide this facility, do we have to consider moving away from WA to building & hosting our our own website where we will have complete control over full backup & restore.

  • Alumni Group commented  ·   ·  Flag as inappropriate

    Wild Apricot team,

    I understand from your website that you perform daily back-ups, but that these back-ups are not available to clients. (https://help.wildapricot.com/display/DOC/Backing+up+your+data )
    Is there a reason why it's not possible to offer site or data restoration for a one-time fee to those who find themselves in the situation of needing it? Please consider making such a service available.


    Alumni Group

  • John Clark commented  ·   ·  Flag as inappropriate

    We are relatively new to Wild Apricot. We have one site live and two more under construction going live by the end of this month. We love the application and are working with the new version which looks great. We accidentally deleted our contacts last month on our live site--too many sites opened at one time. The only option we had was to request a restore of the data through 2nd tier support which took 24 hours and did not restore all the data. I know there are ways to backup the data but it appears to be labor intensive, not complete and not practical for regular backup. Has anything changed in 5.0? I know this topic has been around for a while so wanted to see if anything has changed. Some of the associations we are working with are financial institutions and are concerned about data backup. John

  • Evgeny Zaritovskiy commented  ·   ·  Flag as inappropriate

    Sorry to hear about your accident. No, nothing changed in version 5 and we're not working on backup feature right now. See this thread about our plans and current progress - http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8827717-roadmap-2015-plans-releases-expected-dates

    In this long discussion topic we've discussing what specifically people need from backup feature. Is it just

    a) having a way to somehow download all the information in order to keep some copy on our own servers, but without restoring ability

    b) or is it also about restoring, so you're not just backing up, but can restore from it too.

    The difference is very big from implementation point of view. Doing A is much faster and easier, but has no real purpose except keep data on our computers and being able to manually open files and copy/paste data.

    Option B is much more time consuming for us to design and develop.

  • John commented  ·   ·  Flag as inappropriate

    Backup-only is a big step in the right direction, if we know we can trust it. That would require only a beta with trusted customers who can assure us that our content is indeed backed up.

    I would want to download a copy of the backup, even if I cannot use it, this is for compliance reasons. Besides, if WA's headquarters gets blown away by alien spaceships, I still have my data to give to the rebels to get us back online and save the the universe from Certain Destruction.

    (I hate when that happens!)

  • Evgeny Zaritovskiy commented  ·   ·  Flag as inappropriate

    Does it have any benefit, if there is only backup option (more like export - images, web content, etc.), but no import / restore back? The problem is that to have both is quite a substantial chunk of work and it's not clear yet when we're going to do something about this.

  • Keith Rice commented  ·   ·  Flag as inappropriate

    Absolutely agree.

    The current offer is grossly inadequate .

    We post up to 40 events each week but there is no means of backing those up and no easy way to re-create them

  • John commented  ·   ·  Flag as inappropriate

    We are a chapter of a larger international organization. Different chapters use Wordpress or other tools. There is a general requirement to keep backup images of our websites. The policies have not yet caught up with the SaaS model, but there is also the thought that if WA were to have a disaster, you could recover our site from our image in case yours was lost.

    It would be very helpful to have functionality like the Drupal module that someone else mentioned. Then we could decide for ourselves when to make a backup just before embarking on dangerous work. We should have the option to push the backup image to a dedicated space on your servers (overwrite last night's image) or to download it to our own repository.

    It would be great if you used Actifio CDS - much easier, fine-granularity restores, less storage needed. But it's expensive.

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