Type in your suggestion - new feature or improvement idea

Listserv i.e. ability to submit forum posts by email

Current behavior:
Discussions and collaborations between members can currently only be handled online (within forum or blog pages)

Desired behavior:
Listserv functionality where members can mail-in comments and receive email summaries of all comments

1) The biggest challenge is how to enable this without overloading our servers with email traffic. This can ramp up quickly.
2) We are starting the work on forum email notifications, this handles this need at least partially.

225 votes
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    Dmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • TangentRW commented  ·   ·  Flag as inappropriate

        I would also add that putting all such communications into a mobile app does nothing to show our organization's vitality to potential members who will be looking at our organization on the web.

        Relying on an app that those parties will not install or cannot use simply creates a barrier to entry.

      • prao commented  ·   ·  Flag as inappropriate

        I have to agree wholeheartedly with everything Walt said. A mobile solution is no solution for my organization's user base. We need a simple, straightforward listserv functionality soon in order for Wild Apricot to remain our service provider. As noted by others in this forum, I don't understand why this is difficult for Wild Apricot when other SaaS providers have been able to implement it.

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        Thanks for the clarification, Dmitriy.

        I would strongly encourage you to first design a solution based on the original suggestions to expand forums to provide listserv functionality.

        Then you can find more modern ways to implement or extend that forum functionality in the mobile app.

        Why do I suggest this? Younger people these days - speaking generally - use texting and messaging apps to communicate. Older folks still use email and many do not take full advantage of smartphones. Lots of people use forums. All of these groups of people are represented among your WA end users.

        If you begin a new design based on mobile functionality, you will cut off a large portion of your end user base.

        So first fix the shortcomings of the functionality you already have, before doing something entirely new - even if it is more interesting.

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        Dmitry, what do you mean by "we mostly think about mobile solution instead of direct implementing listserv"?

        Do you mean you are prioritizing resources for the mobile app now and deferring listserv?

        Or do you mean that you plan to provide a mobile solution in the place of listserv?

      • GGTC Webmaster commented  ·   ·  Flag as inappropriate

        @Dmitry Smirnov this is basic website forum function that's been around since the advent of the website forum in the 1990s.

        I don't see mobile solutions anywhere near the 222 votes and 148 comments (dating YEARS back) asking for listserv.

        My suggestion is this: listen to your client feedback and get the basics right first.

        Quite frankly my members are having a bit of buyer's remorse over switching to Wild Apricot from ClubExpress because ClubExpress got basic features like these implemented.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Is there any update on this? We would really like to implement this on our website as it would be a major bonus for our members!

      • GGTC Webmaster commented  ·   ·  Flag as inappropriate

        Would love an update on this. We moved from another website provider to WA and our #1 membership complaint has been this limited forum functionality. The way it currently works is a huge UX road block from forums being used by our membership, as others have mentioned.

        The fear of overloading your servers seems like a false-barrier when your competition has been doing it for decades - which I know because we switched from them (clubexpress) to your platform to only find this limitation is really frustrating our membership.

      • Ernie commented  ·   ·  Flag as inappropriate

        I agree with the comments below, including the most recent by Robin on 5/24.

        Please provide an update and let us know why the full text of the post cannot be included in the e-mail notification that is currently sent. Even if full listserv capability is not planned for rollout, having the full text of the post included in e-mails would go a long way to addressing what has been an issue with many of your users.

        Also, communicating the plan would be very helpful. Our organization is planning to pay another vendor to get better functionality and this will involve member re-education about a new process. If something is coming from Wild Apricot, then we can hold off on these plans... being in limbo about what WA is doing impacts us!

        Thank you!

      • Robin commented  ·   ·  Flag as inappropriate

        Full details of forum post should be in notification email for daily/weekly summaries as well as for immediate notifications.

        Having to click through a link and maybe even sign on is a big show stopper in getting my users to look at forum posts. Also getting immediate updates is annoying to my members who complain about too many emails and would prefer to receive daily/weekly summaries.

        Finally - this design was published over 2 years ago. When can we expect to see it being delivered?

      • Ted Chapman commented  ·   ·  Flag as inappropriate

        The Listserv function is something our community association finds essential and Wild Apricot's lack of this functionality is preventing us from making the decision to use WA. The proposed workaround lacks the ability to initiate a conversation (forum) or join a forum without logging on. The tech supports suggestion to use a 3rd part embedded code in our WordPress engine (fill-able JavaScript) is something we will explore; but would prefer WA had the option. Another vote for adding the Listserv function!

      • Robin commented  ·   ·  Flag as inappropriate

        What is the current status of this? I read the article referenced by Apricot Kernel on Feb 12, 2016. Design looks great. But 2 years later - when will it be implemented?

      • Chris Rogers commented  ·   ·  Flag as inappropriate

        Marv Mitchell commented: "Having the ability for members to directly send emails to all or selected groups of members would be a huge benefit to our organization. Please put this on the top of your change list."

        Absolutely agree.

        We have created groups of members who need to correspond with each other by email and I have suggested finding someone to write code to enable their email addresses to be collected and merged into a new email created in the user's email client (currently you can only do this for individual members by clicking on their displayed email address).

        WA support has suggested it "might be possible to get a list of emails by making an API call or parsing a directory page and then pass this list to an email client" and that WA development partners might be able to help: http://www.wildapricot.com/partners.

        Would others be prepared to chip in if we can find someone to do the job?

      • Brian Wilbur Grundstrom commented  ·   ·  Flag as inappropriate

        The following items from one of the posts below would go a real long way to fulfilling our needs so that we do not have to goto Ning:
        1. Include full text of posts in Immediate forum notification emails.
        2. Include a link marked "To reply to this post ..." that goes to the post.
        3. Tighten the subject line to feature the topic subject and remove unnecessary words.
        4. When a user posts, automatically subscribe them to that topic with frequency Immediate.
        5. Default topic subscriptions to Immediate instead of Daily.

      • TangentRW commented  ·   ·  Flag as inappropriate

        This remains a high priority for us as well. The difference between responding to a forum notification and responding to an email thread in an email client is the difference between night and day.

        We are having to use clumsy email threads (which is a two or three step process, since doing this means getting everyone's permission to disclose their email address to everyone else) to maintain communications and organizing within our organization. We have been pushing the forums recently but they remain pretty dead; the action is in the emails.

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