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Listserv i.e. ability to submit forum posts by email

Current behavior:
Discussions and collaborations between members can currently only be handled online (within forum or blog pages)

Desired behavior:
Listserv functionality where members can mail-in comments and receive email summaries of all comments

Notes:
1) The biggest challenge is how to enable this without overloading our servers with email traffic. This can ramp up quickly.
2) We are starting the work on forum email notifications, this handles this need at least partially.

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    We’ll send you updates on this idea

    Dmitry ButerinDmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Soheil R-ZamirSoheil R-Zamir shared a merged idea: Forum instant notification option  ·   · 
    Charlie HoodCharlie Hood shared a merged idea: ListServ Funtionality  ·   · 
    Brian Wilbur GrundstromBrian Wilbur Grundstrom shared a merged idea: submit forum posts as email  ·   · 
    JimJim shared a merged idea: List Serve  ·   · 
    Brian Wilbur GrundstromBrian Wilbur Grundstrom shared a merged idea: forum as a listserv  ·   · 
    fedorfedor shared a merged idea: Moderated email discussion list between contacts  ·   · 
    stephanie.boxstephanie.box shared a merged idea: Listserv  ·   · 
    Margaret GrottenthalerMargaret Grottenthaler shared a merged idea: Email  ·   · 

    116 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        The proposal above is perfect for my need. The only change I would like to add is the ability to add a file at the same time. For instance the scenario is to report a maintenance issue and add a photo of the issue.

      • Walt BilofskyWalt Bilofsky commented  ·   ·  Flag as inappropriate

        You say above:

        "The biggest challenge is how to enable this without overloading our servers with email traffic. This can ramp up quickly."

        There are two ways you can reduce this load:

        1) Require the user to click a link in the email and go to the forum in order to reply, rather than allowing them to just reply to the email.

        2) If you do allow reply via email, let the admin optionally set the forum so that email replies go to just the sender of that email, rather than to the whole forum.

        I've mentioned both of these before, but want to highlight that they will help solve the server load problem.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We just moved to Wild Apricot and our members are up in arms about not getting the full post content in the email deliveries. Our previous system did this. They could open the email, and easily see the full messages and not have to go to the website, login, and get to the right page to see the message. I'm not sure this is the right wish list to comment on, but it seemed related to my concerns.

      • Soheil R-ZamirSoheil R-Zamir commented  ·   ·  Flag as inappropriate

        Instant notification option for Forum is very badly needed. You have been evaluating the idea since 2014. Please just do it!!!!
        Thank you :-)

      • Patrick DolanPatrick Dolan commented  ·   ·  Flag as inappropriate

        Add our voice to the chorus of requests for this feature. Immediate and easy mass communication is very important to community organizations.

      • Walt BilofskyWalt Bilofsky commented  ·   ·  Flag as inappropriate

        Those needing this as a critical function may be interested in our interim workaround. Our old website used GNU Mailman. When we switched over to WA, we didn't want to lose that functionality and have people complain that the new site was worse than the old one.

        So we still use the Mailman listserv. My co-webmaster implemented a nightly API task which keeps the mailing list synchronized with our member list in WA.

      • praoprao commented  ·   ·  Flag as inappropriate

        I also have a couple of organizations I would like to bring on board, but the listserv function is critical for them deciding to sign up. Just trying to keep the pressure on!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Almost a year ago we were told this forum feature would be available in January 2016. We signed up two associations and they are still waiting. We'd like to sign up a third association, but it is critical that they have the capability of receiving and replying to forum messages via email. When is the anticipated date of release for this feature?

      • Charlie HoodCharlie Hood commented  ·   ·  Flag as inappropriate

        1.Speed it up. Have to wait too long for changes to save, even though I have a 75 Mbps connection.
        2. Add a more fully integrated listserv module that can be used from outside email clients (a unique email address for each "Group" that I have set up in WA that will send from any email client to all members within that group).

      • goodkindmgoodkindm commented  ·   ·  Flag as inappropriate

        Having this functionality is a necessity for us. This dialogue, including the ability to allow for attachments to related articles, etc., is a core element of our communications program. If we can't get this through WA, we'll have to go outside the family to continue using this. We hope you can upgrade your server capacity to make this possible. Thanks

      • Evgeny aka Apricot KernelAdminEvgeny aka Apricot Kernel (Product Manager, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Brian - no update yet. I can share that we're not going to have it in H1 of 2016 as no development has started yet. But this is the top thing in email roadmap, for sure.

        The mode details you can share on what you really want here, the better solution we can provide. So if there is anything you can add, please do.

      • Walt BilofskyWalt Bilofsky commented  ·   ·  Flag as inappropriate

        Another important detail (if it hasn't already been mentioned):

        The Forum gadget needs to have settings for the default notification (immediate, daily, weekly) for subscriptions to (a) the forum and (b) individual posts. Currently the default is "daily" but for a good discussion listserv or forum it should default to immediate.

        Note that a thorough implementation of this would actually have four notification settings in the Member profile: immediate, daily, weekly and default. So changing the forum default would change any subscribed member unless they had selected something else.

        Reviewing the latest design (1/14/16):

        I don't see the ability to specify whether replies go to (a) everyone and post on the forum, or (b) only the author of the post, and not be posted on the forum. As mentioned below, if you don't provide this then you have not provided listserv functionality.

        You don't say that the subject line of the email notifications will be improved as Oleg and I discussed last year, down this thread. This is also important to get the users to pay attention to the emails.

        I again note that if you implement everything in your design except the ability to respond by email, you will have 90% of the benefit of this feature with maybe 25% of the work. The message recipient will still have an easy way to respond using the link in the email. So if that can make this happen faster, I urge you to do it that way first and add email response (if it is needed) later.

      • praoprao commented  ·   ·  Flag as inappropriate

        The lack of this feature is the only thing preventing me from recommending Wild Apricot to other organizations I work with. I hope it can be prioritized.

      • Connor FinniganConnor Finnigan commented  ·   ·  Flag as inappropriate

        Analysis/design looks solid. This combined with wishlist thread "Managing email subscriptions to forum updates" would be so huge. Looking forward to all of this future releases!!

      • praoprao commented  ·   ·  Flag as inappropriate

        I am still keenly awaiting this feature. I need it for my current site, plus there's another that I will recommend sign up for Wild Apricot once the feature is live.

        Can we get an update of where it stands? I thought it was "design ready" earlier, but I see it's now back to "collecting comments."

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