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Listserv i.e. ability to submit forum posts by email

Current behavior:
Discussions and collaborations between members can currently only be handled online (within forum or blog pages)

Desired behavior:
Listserv functionality where members can mail-in comments and receive email summaries of all comments

1) The biggest challenge is how to enable this without overloading our servers with email traffic. This can ramp up quickly.
2) We are starting the work on forum email notifications, this handles this need at least partially.

215 votes
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    Dmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Ernie commented  ·   ·  Flag as inappropriate

        I agree with the comments below, including the most recent by Robin on 5/24.

        Please provide an update and let us know why the full text of the post cannot be included in the e-mail notification that is currently sent. Even if full listserv capability is not planned for rollout, having the full text of the post included in e-mails would go a long way to addressing what has been an issue with many of your users.

        Also, communicating the plan would be very helpful. Our organization is planning to pay another vendor to get better functionality and this will involve member re-education about a new process. If something is coming from Wild Apricot, then we can hold off on these plans... being in limbo about what WA is doing impacts us!

        Thank you!

      • Robin commented  ·   ·  Flag as inappropriate

        Full details of forum post should be in notification email for daily/weekly summaries as well as for immediate notifications.

        Having to click through a link and maybe even sign on is a big show stopper in getting my users to look at forum posts. Also getting immediate updates is annoying to my members who complain about too many emails and would prefer to receive daily/weekly summaries.

        Finally - this design was published over 2 years ago. When can we expect to see it being delivered?

      • Ted Chapman commented  ·   ·  Flag as inappropriate

        The Listserv function is something our community association finds essential and Wild Apricot's lack of this functionality is preventing us from making the decision to use WA. The proposed workaround lacks the ability to initiate a conversation (forum) or join a forum without logging on. The tech supports suggestion to use a 3rd part embedded code in our WordPress engine (fill-able JavaScript) is something we will explore; but would prefer WA had the option. Another vote for adding the Listserv function!

      • Robin commented  ·   ·  Flag as inappropriate

        What is the current status of this? I read the article referenced by Apricot Kernel on Feb 12, 2016. Design looks great. But 2 years later - when will it be implemented?

      • Chris Rogers commented  ·   ·  Flag as inappropriate

        Marv Mitchell commented: "Having the ability for members to directly send emails to all or selected groups of members would be a huge benefit to our organization. Please put this on the top of your change list."

        Absolutely agree.

        We have created groups of members who need to correspond with each other by email and I have suggested finding someone to write code to enable their email addresses to be collected and merged into a new email created in the user's email client (currently you can only do this for individual members by clicking on their displayed email address).

        WA support has suggested it "might be possible to get a list of emails by making an API call or parsing a directory page and then pass this list to an email client" and that WA development partners might be able to help: http://www.wildapricot.com/partners.

        Would others be prepared to chip in if we can find someone to do the job?

      • Brian Wilbur Grundstrom commented  ·   ·  Flag as inappropriate

        The following items from one of the posts below would go a real long way to fulfilling our needs so that we do not have to goto Ning:
        1. Include full text of posts in Immediate forum notification emails.
        2. Include a link marked "To reply to this post ..." that goes to the post.
        3. Tighten the subject line to feature the topic subject and remove unnecessary words.
        4. When a user posts, automatically subscribe them to that topic with frequency Immediate.
        5. Default topic subscriptions to Immediate instead of Daily.

      • TangentRW commented  ·   ·  Flag as inappropriate

        This remains a high priority for us as well. The difference between responding to a forum notification and responding to an email thread in an email client is the difference between night and day.

        We are having to use clumsy email threads (which is a two or three step process, since doing this means getting everyone's permission to disclose their email address to everyone else) to maintain communications and organizing within our organization. We have been pushing the forums recently but they remain pretty dead; the action is in the emails.

      • Marv Mitchell commented  ·   ·  Flag as inappropriate

        Having the ability for members to directly send emails to all or selected groups of members would be a huge benefit to our organization. Please put this on the top of your change list.

      • Tom Smith commented  ·   ·  Flag as inappropriate

        I see the agreement to provide this functionality and design analysis was published in Feb 2016. Please provide an update on scheduled delivery. We find this to be an important limitation and lacking in comparison to Club Express (which we are considering as an alternative to Wild Apricot). Thank you.

      • Stephanie Deschenes commented  ·   ·  Flag as inappropriate

        I've had our members asking for this for years and they are losing patience with me for not providing it. I'm at a point where I have to look elsewhere and I'd really rather not switch. Please help!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Any update on this?
        It is great to see progress on other useful features (like adding a file to a post or the voting system) and kudos for switch to AWS. But this feature request is the most important for us.

        The phase 1 described below would already solved most of the issue we are facing. In particular the automatic subscription to a topic if you post in it....

      • Corinne commented  ·   ·  Flag as inappropriate

        We are considering consolidating our website into the Wild Apricot database and would like also to use WA for some form of listserv. Currently using Yahoo groups which is glitchy, difficult, and no one likes it. We really could use a listserv function on WA or email notification of the discussion forum posts. Axiously awaiting updates!

      • Vickie commented  ·   ·  Flag as inappropriate

        Is there any progress toward allowing posting and receipt of discussion forum posts by email? This feature has a lot of votes. We're anxiously waiting!

      • Anonymous commented  ·   ·  Flag as inappropriate

        That said, I would definitely vote for Walt's phase 1. Or at least, let us modify the email notification templates to include the body.

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