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Glenn Ostrander

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  1. 6 votes

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  2. 143 votes

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    20 comments  ·  Wishlist » Events  ·  Admin →
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  3. 78 votes

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  4. 56 votes

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  5. 135 votes

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    Glenn Ostrander commented  · 

    Our first trial survey ended today with 100% participation and some comments by email. There's a need for more open-ended questions so answers can be explained or issues raised. It should be possible to insert questions without having to retype the rest of the survey. Very important: We need to be able to export survey results to a spreadsheet for analysis of results (we have the Individual Response setting On).

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  6. 61 votes

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    18 comments  ·  Wishlist » Members  ·  Admin →
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  7. 359 votes

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    Glenn Ostrander commented  · 

    To Wild Apricot Product Management: This highly desirable feature, requested 8 years ago and now shown with 226 votes and 83 comments posted since July 2015, has not reached Work in Progress status and has elicited little response from Wild Apricot staff. Your customers deserve better Wishlist feedback and prompt attention to development of features, like this one, that have wide interest and are available in many other membership management offerings.

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  8. 143 votes

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    73 comments  ·  Wishlist » Members  ·  Admin →
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    We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.

    As a first step, we suggest to redesign how level change is working and add prorating there:

    - Level would be changed immediately, as now - Remaining portion of old membership level payment will be applied to new level - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications: - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal…
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    Glenn Ostrander commented  · 

    For those organizations using membership levels to provide multi-year renewal choices, the inability of Wild Apricot to correctly calculate 'Renewal Due On' dates, when membership level is changed during the renewal process, makes it impossible to fully implement self-service renewals. Any renewal, with membership level change, prior to the end of the current membership period results in the member being overcharged for one membership period.

    This issue has been open since 2010, today it has 86 votes and 55 comments, the last comment from Wild Apricot was three years ago and contains an invalid link, no update to development status has been made in eight years, user requests for status of a fix have gone answered, ... on and on.

    Please, Apricots, give this important, necessary and urgent product design defect your attention. At least give us some idea of when a fix will be available and any advice about a workaround (other than to go back to manual renewal processing).

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    Glenn Ostrander commented  · 

    What's the status of a fix for the multi-year membership level renewal problem? I'm unable to find any mention in the product roadmap and, for my organization, renewal due dates continue to be updated incorrectly when processing renewals.

    This problem was first reported in 2010 and in 2012 it was on the design team's to-do list. Have some changes been made? Are more planned? Do we need to start a new thread on this subject?

  9. 77 votes

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    46 comments  ·  Wishlist » Contacts  ·  Admin →
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  10. 25 votes

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    3 comments  ·  Wishlist » Members  ·  Admin →
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  11. 51 votes

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    29 comments  ·  Wishlist » Finances  ·  Admin →
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    Glenn Ostrander commented  · 

    While I understand and appreciate Apricot Kernel's explanation of why multi-currency support will not be available in the foreseeable future, I am disappointed that neither Kernel nor Oleg are able to offer any suggestions for a workaround.

    My association must find a way to provide both US and Canadian members simple and low cost ways to make payment online or by check. And to have a way to explain that to members during the Wild Apricot payment process.

    Oleg and Kernel, please give us some direction and ideas about how circumvent the single currency limitation. Thank you.

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    Glenn Ostrander commented  · 

    Same for my organization except members limited to United States and Canada. Recent strength of US dollar versus Canadian and other world currencies makes multi -currency support even more important. At the moment it's not even on the wishlist. Please add and get to it as soon as other priorities permit.

  12. 127 votes

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    Glenn Ostrander commented  · 

    On August 23, 2016, Team CMS from Wild Apricot posted "hope to give you progress on this particular issue in the first quarter of the next year."

    Please provide an update on progress and plans.

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