PAmela Graham
My feedback
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249 votesPAmela Graham
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205 votesPAmela Graham
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23 votesPAmela Graham
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15 votesPAmela Graham
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74 votesPAmela Graham
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20 votesPAmela Graham
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15 votesPAmela Graham
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7 votesPAmela Graham
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32 votes
We're working on analyzing custom membership renewal periods right now, and while it's pretty obvious functionality for levels with renewals on the join date, it's not as easy for levels with renewals on specific dates.
How this will work for levels with renewals on join date: You will select "Custom" renewal period and set it to e.g. 3 weeks. See the screenshot attached for UI solution for this (it's new designs that are to be rolled out pretty soon)
For levels with renewals on specific date, the problem is not that obvious - and the main reason I'm not very sure about the actual association renewal setup.
If you need custom renewal period AND you have any specific membership start date - could you please describe your setup so I would have better understanding of your needs?
An error occurred while saving the comment PAmela Graham
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85 votes
An error occurred while saving the comment PAmela Graham
commented
As a sailing club our member profiles contain fields about the boats they register (and therefore have to pay for!) In the absence of an automatic notification of changes to these fields we are unable to offer a self-serve 'boat changes' option. Instead Members have to email a separate form outside WA to admin (all volunteers!) to update the profile. This is an extra admin level both members and admin could do without. An auto email triggered by a change in nominated fields would allow the admin to go in and just issue the invoice when member has updated own profile. Please consider this as a priority. I see you have been collecting comments for 2 years!!
PAmela Graham
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65 votes
An error occurred while saving the comment PAmela Graham
commented
This would be useful as there are discounts available for longstanding members, not those who opt in and out of membership every few years but where they still show up as continuous membership.
PAmela Graham
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256 votesPAmela Graham
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4 votesPAmela Graham
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An error occurred while saving the comment PAmela Graham
commented
Katya, sorry I don't understand your answer here.
I too have an issue if Members think they are sending an email to a Club Official using this function, and this is not the actual function available.
I actually need Members to be able to notify us of certain changes rather than using a self-serve option to edit profile for all fields because some changes link to extra charges and we need to generate another invoice manually if these change during the membership year. I would therefore be happy if Members can include a 'send an email to notify changes' from their profile, but am not sure how this can be communicated to Members without confusion with existing function. So how can the purpose and recipient of the email be indicated on the profile form please? Thank you. Pamela -
13 votesPAmela Graham
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57 votesPAmela Graham
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16 votesPAmela Graham
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85 votesPAmela Graham
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66 votesPAmela Graham
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An error occurred while saving the comment PAmela Graham
commented
I agree that some of the terminology should be more flexible. Whilst the concept is fine, we use currently use the term 'Billing Group' for families and I'd like it to be possible to replace 'Bundle'/Bundle administrator with that please! Thank you.
There is insufficient flexibility in the ability to customise renewal dates and payment date options. We operate on a Calendar year fee basis, but give options for people to pay up to 1st April, or in certain cases in instalments. The current options do not allow for 'twice a year' to be eg 1 Jan and 1st April, or 15 Jan, 15 Feb, 15 Mar and then stop. We are 'seasonable' and want people to pay before the season starts in April. We also need member profile to describe the 'subscription period' not as 1 year, but as 'calendar year 1 January-31 December, otherwise it is just confusing for our members as we set our renewal date to April 1 to generate the auto invoices and reminders to have paid by 1 April.