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Allow admin to define multiple sender emails and use them across the system

We've had a number of similar ideas - allow administrators to setup multiple "from" emails addresses (sender email) and use them in various scenarios like email blasts, event reminders, membership emails, etc. Currently all emails are sent from single FROM email, defined at Settings > Your Account > Organization Details > Email Settings

I merged all posts together so we can address them together properly. Quotes from some of original posts and comments:

"To avoid all site-related emails coming from a common sender, and risking email fatigue for our members, it would be terrific if one-off and system emails had a feature to customize the "From" email field to be someone's personal address, or even just a different alias. This would allow emails for specific purposes (e.g., particular forums or events) to come from an appropriate contact rather than our entire organization, which is less likely to be read."

"We would like to have an additional "From email for events", so that events would come from that address instead of the "From email" used everywhere."

"We would like to create additional emails associated with the *******.org domain through WA, so that our organization's officers have org-specific addresses they can send emails to other members from. Thank you!"

"We have various committees (governance, event planning, membership, public relations, and financial), each of which has its own email address. The committee chair and secretary sometimes each have their own email address. We would greatly appreciate having membership-related messages (membership application, invoices, confirmation messages) go to the membership committee email address, and event-related messages (registration, payment) go to the event planning committee address."

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    AdminEvgeny Zaritovskiy (Product Manager, Wild Apricot by Personify) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    76 comments

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      • Mike Willis commented  ·   ·  Flag as inappropriate

        Agreed - different people within the organisation may well need to put out communications to members - however if all email is going to come back to one person it is going to be a pain to administer this.

        I would vote highly for this functionality.

      • LorenS commented  ·   ·  Flag as inappropriate

        Our organization definitely needs this. It's the feature I've been looking for in these forums. We have various committees (governance, event planning, membership, public relations, and financial), each of which has its own email address. The committee chair and secretary sometimes each have their own email address.

        We would greatly appreciate having membership-related messages (membership application, invoices, confirmation messages) go to the membership committee email address, and event-related messages (registration, payment) go to the event planning committee address.

        Additionally, Wild Apricot system mail should go to our website chairman, unless it's billing related, in which case we'd prefer it go to the financial chair.

        My vision for this WA feature is to set multiple email addresses in the Organization profile, then to be able to select from a list of these addresses whenever there is a "from", "copy to", "reply to", or system email option throughout the site configuration. This would provide us with the most flexibility and the means to direct messages precisely.

        The way it is now, all messages end up in our default email in-box, which is almost never the place they belong. The admin of that in-box spends much of her time forwarding messages to other committee members.

        Thank you for considering this feature. It would be a great bonus for us.

      • MCTEurope commented  ·   ·  Flag as inappropriate

        It would be very helpful to perhaps redirect the signup,renewal and suspension emails to different people depending on the membership level, we have different managers for different levels, today we do have to do some manual routing to make this happen.

      • dmdunn commented  ·   ·  Flag as inappropriate

        I have a similar interest in being able to customize the from and reply-to emails. It would be great to be able to specify these two addresses to relate to projects or events where I want to send an email blast to a subset of our contact list. It would allow me to make good use of volunteers willing to be a contact for particular occasions or purposes. Thanks for paying attention! David

      • Bob Pimm commented  ·   ·  Flag as inappropriate

        It would be useful to have different "From" email adresses on outgoing email blasts -- depending on the activity (rather than just the admin-type address). For example, a "membership" email blast could be "From" the "membership coordinator's" email address (not the system email), etc. Currently the "From" area cannot be edited for email blasts. This means if the receiver just clicks "Reply" their message goes into the admin-type mailbox rather than to a specific "From" email box.

      • VCOMA commented  ·   ·  Flag as inappropriate

        I see this as important because the last thing we want is for our members or previous non-member event attendees to block our event emails on their email system and then find they don't get any renewal notices or other important announcements (which has happened!). Then they don't renew and we lose business.

        At the very least, allow us three email addresses - account / admin announcements (renewals), events, and other non-critical announcements (newsletters).

      • Anton Ferreira commented  ·   ·  Flag as inappropriate

        We would find it useful to specify the senders email address

        Most of the information we send out and events organised is done by different people / group leaders and it would be clearer if the emails came from them.

        A drop down of all admins would work for us, perhaps it defaults to the email they are logged in as.

      • iant commented  ·   ·  Flag as inappropriate

        Whilst this maybe a nice option to have on a fully featured email blast system, this is not high up on our list of useful enhancements.

        Regards,
        Ian
        worthing and adur chamber of commerce

      • bhmandel commented  ·   ·  Flag as inappropriate

        To avoid all site-related emails coming from a common sender, and risking email fatigue for our members, it would be terrific if one-off and system emails had a feature to customize the "From" email field to be someone's personal address, or even just a different alias. This would allow emails for specific purposes (e.g., particular forums or events) to come from an appropriate contact rather than our entire organization, which is less likely to be read.

        Since this feature would be very similar to the "Reply to" address field, I'm hoping it wouldn't be that difficult to implement. Thanks for your consideration!

        Ben

      • Kim Skimmons commented  ·   ·  Flag as inappropriate

        Similar to in event emails, it would be nice to be able to specify the "From" address for the membership-related system emails that go out automatically -- e.g., renewal notifications.

        Right now, those emails are 'from' the site administrator email address. When recipients reply to these emails with questions or whatever, the reply goes to the site admin who then needs to forward them to the membership chairperson. We've specified the membership chair's email address in the "Routing of system emails" settings for membership emails, but that doesn't solve this problem.

        It's sometimes confusing for the recipients of these emails and definitely a pain for the admin to have to forward replies to the membership chair. In larger organizations this can translate to hundreds of emails being forwarded.

        - Kim

      • donahuea commented  ·   ·  Flag as inappropriate

        Our organization has a membership secretary who is in charge of, unsurprisingly, all things membership. One thing that would be really helpful for us is to be able to change the reply-to e-mail for membership-related messages so that new members can reply to her, rather than to the default organizer (me). I'm the treasurer and responsible for the money and for making sure our systems are set up, but I don't want to get all the member sign-up emails.

        Wild Apricot already has this feature for events, which is fabulous - I'm hoping that it can happen for membership, too!

        Thanks,

        Amy

      • Dennis S commented  ·   ·  Flag as inappropriate

        Under:

        Settings > Your Account > Organization Details > Email Settings

        The "From email" field is used as the From for all emails in the system - confirmations, email blasts, and events.

        We would like to have an additional "From email for events", so that events would come from that address instead of the "From email" used everywhere.

        While the individual events' reply-to field is useful, not all email clients respect it and this is causing issues with our event attendees inadvertently sending their replies to the "From email" address.

        Thanks for your consideration,
        - dennis (metrotennisgroup.com)

      • lawtoja@auburn.edu commented  ·   ·  Flag as inappropriate

        I am needing a different email address in the FROM field other than the default. Right now the default is the overall business email address established in the "Organizational Details."

        Since invoices and other reciepts would not involve the entire organization, I would like for the emails of financial transactions to involve only the financial officer. Currently this field is not editable in this invoice or the receipt templates.

        When someone replies to an email it should be from the responsible individual, not the entire organization (or the person who setup the WildApircot account). There is no way to add different email addresses.

      • anonymous_206.223.175.10 commented  ·   ·  Flag as inappropriate

        Currently:
        All email blasts are sent from the site administrator email.

        Suggested:
        Similar to GMail and Outlook, when creating a blast email (or an email template for events) the admin can select from a drop-down who the email should be from.

        The list that you could select the sender from is built from:
        1) All people with site admin privileges.
        2) People with limited admin privileges. (For example, we could set it up that you would only have the option to set the sender to site administrators and Event limited administrators f you are sending an email from a list of event attendees).

        Is this something that would benefit the way your organization handles communications? If so, how would you want to define who should be displayed as the "sender" for the email?

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