Members to update Credit Card details for recurring payments - e.g. expired card
We have a membership(subscription) based business (www.studyleadership.com) utilizing your service. Ninety-five percent of our business is based on recurring credit card payments, so managing credit card numbers and expiration dates becomes a huge chore if we have to do it manually.
Because there is no current interface for our customers to update their credit card information when a payment does not go through, we need to send an email and then get on the phone to gain their credit card info securely. With hundreds of members, this seems to be a very unneeded hassle. It costs us a large amount of time, driving our costs way up and diminishing our profits.
Please make a way for members to update their credit info with Paypal Pro.
Sincerely,
Nathan
novitt
shared this idea
I’m glad to announce that we have released this update in v. 5.10.
Any member on recurring level can now update credit card at any time. To prevent recurring payment failures we remind users about credit card expiration 2 weeks before the date (Administrators can customize this email or disable it completely).
Need to note, that updating credit card works only for Stripe, Authorize.Net, Moneris and PayPal PayFlow Pro payment gateways. For payments from PayPal Standard & Express Checkout update credit card and expiration messages are handled by PayPal itself.
We have a bunch of other improvements in 5.10. Check out our release notes! https://help.wildapricot.com/display/DOC/Release+5.10
Oleg, Product designer @ Payments team
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Devra Polack
commented
I notice that others requested this feature in 2010 from here: http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8826274-give-members-the-ability-to-change-credit-card-for
It would be great if members could update and edit their credit card on file so as not to have to wait for a failed auto-renewal (and many steps) to happen. All of our levels are auto-renew and everyone's cards expire sooner or later!
Thanks.
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Evgeny Zaritovskiy
commented
This issue is in our queue - but I cannot give any comments when this is going to be done. Possibly not in 2011
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Dmitry Buterin commented
Nathan, thanks for posting about this.
I would appreciate votes/comments from other users!
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Can you elaborate on the steps they go through currently?
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nareob
commented
We have a number of reoccurring payments for membership. When a member's credit card has expired, they have to move through four or five step in order to use a new card. Should only have to do it in two step.
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Devra Polack
commented
This is related to the request at http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8828146-store-credit-card-information , but more specific:
We've had over a dozen members contact us in the past 2 months looking to (but being unable to) update their credit card info from their profiles. Right now, the only solution to do so is for them or us to disable auto-renewal and manually renew them. This causes a lot of confusion and also additional staff time for us to manage their customer service needs.
This is a commonplace feature in most self-subscription services these days--specifically, from one's profile/account. It would be really helpful to integrate authorize.net's features into WA so members can self-manage this.
