Ability to donate during membership application/renewal or event registration
Current features:
Visitors/members are not prompted to make donation while they are performing other payments (e.g. membership renewals, event registrations,etc)
Desired features:
Admins have the ability to enable donations to be made during event registrations, membership applications/renewals or other payments.
We're considering to take Donations during registrations/applications into development right now, but during analysis of the feature we ran into an issue where we would love to hear your feedback.
Essense of question: how would you like donations during applications or registration to be processed for offline payments (when your member/prospect decided to get an invoice and pay later)?
Some more details:
We can implement donations during event registrations/membership renewals for online payments - not a problem.
But when we're talking about offline payments, straighforward solution seems to be a bit expensive - we don't have invoices for donations or pledges yet.
So right now we're considering going on with straighforward online payments solution (donation will be added to payment transaction) and for offline payments - just include an invoice memo to buyer to add $XXX to his payment as donation for event/membership he has selected.
This way administrators would have to manually record donations if they receive extra payment and we could deliver this update soon.
What do you think on proposed solution?
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Gerald Blum commented
I would expect every nonprofit organization would want this feature.
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Will Strang commented
This is a completely unacceptable omission in the Wild Apricot feature set. How can you claim to support donation-driven membership organizations and not support asking for donations at renewal? FAIL!
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Kim Gandy commented
I can't believe this was suggested nearly 10 years ago and still isn't available!!! I am the board member who recommended that we go with Wild Apricot, and this is just downright embarrassing. Honestly I assumed that such a basic feature would accompany ANY nonprofit membership software, and I only just realized, when doing my own renewal, that I couldn't add a contribution. Seriously, what features are you adding that are more important than this? Answer: Nothing you are working on is more important than this.
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IT admin at ISCAST commented
Yes, I agree. It doesn't make sense that membership renewal/sign-up for not for profits can't receive donations when renewing/signing up. (Yes it can be done through "extra charges" but that doesn't log the donation against the member.) An essential feature for NFPs that receive donations and have members. Surely a lot of WA clients?
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Lynne Freeman commented
I’m just taking over admin and i cannot believe that we can’t have members join / renew and donate via one form. Donations are crucial to us.
If PL is ther, cqn you tell us how your developmanaged this feat?
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Robert Luck commented
We do not have a membership management system, and are currently evaluating MembershipWorks and Wild Apricot. MembershipWorks offers this feature and it appears Wild Apricot will not have it for the foreseeable future. It is a very important feature for us.
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Jennifer Cass commented
Need to give option for members to donate extra when they pay their dues!
Have a drop down for dues and any extra amount to which funds we are calling donations for.
this is KEY for non profit groups that have scholarship, funds, etc. Having it be paired with dues is very convenient for members to donate. -
Peter Nikiforuk commented
We're just in the process of switching to Wild Apricot. It is crucial to our renewals as well. A large portion of our donation income comes in at renewal time.
Making this available for event registrations would also be desirable. -
PL commented
Our WA web designer built in this feature as best she could. When a member joins or renews, they are offered the option to add a donation. On the receipt it shows total amount paid and how much was added as a donation. The difference is membership. Not ideal but so far we've gotten a donation with every membership. Would be nice if we could add it to events - especially free events.
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Howard commented
Like many other contributors, our organisation relies heavily on our members adding a donation at the time they renew. We introduced the feature four years ago, at the same time we reduced our membership fee. Our total revenue increased by over thirty percent. I have added a donation amount field (under membership) which is editable by the member to donate any amount. This works well on screen. But need it to automatically add to the email confirming online renewal with the donation as a separate line. It doesn't, but it can be made to do via manual process. If I manually renew a member who has included a donation, and then create an invoice, the invoice has the two amounts, each on its own line. The thought of having to do this 300 time a year is not ideal. For us, as a new user of WA, this feature is very close to the top of must haves.
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Stan Salisbury commented
Create renewal forms that combine renewal payments and donations into one process.
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YGRC commented
This is not only a highly desirable feature, but a NECESSARY feature for many organizations. Our donations have dropped more than 50% since we went to online renewals without the ability to include a donation in the SAME transaction. This is the #1 reason our organization has no option but to look at other management software platforms when our subscription expires this Spring. It needs to be moved up the priority ladder ASAP!
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Your frustration is completely understandable, Glenn. This is one of the top features for us - but it's still in backlog and I'm afraid it will remain there for some more time.
We have to constantly balance over more than a 1000 improvements in our public wishlist, as well as the same amount of internal ideas and some of the good improvements - like this one - can wait it's turn longer than we would want to. -
Glenn Ostrander commented
To Wild Apricot Product Management: This highly desirable feature, requested 8 years ago and now shown with 226 votes and 83 comments posted since July 2015, has not reached Work in Progress status and has elicited little response from Wild Apricot staff. Your customers deserve better Wishlist feedback and prompt attention to development of features, like this one, that have wide interest and are available in many other membership management offerings.
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Anonymous commented
I added an extra calculation that can add a donation at renewal...BUT 1) this is combined as a renewal fee, and not logged as a donation - which messes up the books and 2) it does not reset each renewal period - and people get too confused to clear this selection within their profile. It would be fantastic to have this as an option when one renews to make a donation. I, like many others, feel our members think to donate at the same time but don't want the added work of editing their profile or changing a selection from previous year.
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Anonymous commented
This would be great
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Janet Ordway commented
We added optional "donations" to one specific organization on our event registration form but the amount just shows up as a lump sum combined with the event fee. We are struggling with how to separate it out for our bookkeeping. We desperately need to be able to include a true donations function on the registration form...not a link to another page, but on the form to make it easy to donate. Thanks!!
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Gary Pendleton commented
We used to receive donations with mail in memberships, and still received a few. For those that renew online, I've created an extra charge option, but these have to manually be recorded and tracked as donations. If there was a way for these extra payments to be recorded as donations, we would be able to more efficiently thank members for donations.
As a system than was established to support small non-profits, this feature is a no brainier. -
Hi, Stephen!
That's a good idea, however we don't have anything ready at the moment.
Oleg, Product owner @ Payments team
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Stephen commented
Our non-profit would really like to be able to add a donations option when someone joins or renews.
Or, is there a way to send members to a specific page when their application/ renewal is complete?