Listserv i.e. ability to submit forum posts by email
Current behavior:
Discussions and collaborations between members can currently only be handled online (within forum or blog pages)
Desired behavior:
Listserv functionality where members can mail-in comments and receive email summaries of all comments
Notes:
1) The biggest challenge is how to enable this without overloading our servers with email traffic. This can ramp up quickly.
2) We are starting the work on forum email notifications, this handles this need at least partially.
Please review results of our analysis and design:
https://docs.google.com/presentation/d/1aBh3RKOIAbC-YOkpQtRJ8kv9kH3ZlXSID7Ezl1bCAlg/pub?start=false&loop=false&delayms=3000
Post your comments/ideas right here. Until we see major disapproval, this is what we will develop in one of future releases.
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prao commented
I am still keenly awaiting this feature. I need it for my current site, plus there's another that I will recommend sign up for Wild Apricot once the feature is live.
Can we get an update of where it stands? I thought it was "design ready" earlier, but I see it's now back to "collecting comments."
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NCOFCU commented
Your discussion forums would work as requested if you allowed us to be able to select who can use the forum such as a group.
If you would like to see one in use, go to myboardpacket.com and take a test drive. I have been using them for years and it works great for my board and committees.
It would be wonderful to have that incorporated in to WA our membership.
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Administrator commented
What is the status of the listserv feature? We really want it!
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Brian Wilbur Grundstrom commented
Is there an update on this? We have been waiting for a long time! This is the one thing that we really want.
Thank you -
Jim commented
List Serve - Members of a group need to be able to email the entire group. Keeping management of who is on the list centrally managed and secure.
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Brian Wilbur Grundstrom commented
The biggest improvement to serve our membership would be the functionality of using the forum as a listserve, as it currently exists/existed on the roadmap. We currently have to maintain a second database with electronic embers, and it requires manual entry and is never in sync. It would be really great to tie in forum access with membership, so that the forum is immediately added or removed as needed. We would also be able to create multiple forums for different topics, and have people subscribe themselves. This would be impossible to manage manually. I'm happy to discuss are beta test as needed. Thank you.
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OL commented
What's the status of this? This is the only thing that is preventing us moving to WA. Without this functionality we cannot have one system that does everything with one log in.
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Walt Bilofsky commented
Evgeny, I just noticed a serious design issue in your October 5 comment below.
Kim had emphasized the need to allow for email replies to go to (a) the full forum, or (b) only the individual posting.
You replied "The design we created works simpler: email reply posts a comment (or event a new topic) into a forum and then each participant is notified according to their notification preferences on the forum."
So you only allow (a) - reply to the full forum.
This would not meet your goal to provide listserv functionality, which almost always includes this admin setting. It would create a problem in having effective group communication with forums.
As Kim said, "Almost always I choose (b) as the default to avoid the slew of reply-all's that just say "Thanks!" or "I agree." or similarly trivial messages that just annoy the majority and cause people to unsubscribe because of too many emails."
Please revisit your design and allow the admin to specify option (a) or (b) for each forum. All this requires is for the reply-to address on the notification emails to be set to the forum reply address for (a) or the email address of the poster for (b).
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Alumni Group commented
Glad to see this at the design stage! (and hoping to see it on the Roadmap in early 2016 - this is critical to active Forum participation)
The design currently posted is pretty limited in detail. I would second the comments from Walt & Kim re having admin ability to choose the reply default. I'd also like to emphasize the importance of being able to customize the From line, as mentioned in my earlier comment.
Are these features included in the design?
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fedor commented
provide functionality for moderated mailing list/forum for contacts and members. Currently there is no way I found to have a current contact or member email everyone else with an announcement or question. The admin would moderate and approve all messages before they get sent to everyone.
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Stephanie Box commented
Would love to see a listserve feature through WA where we can add members to one or several. We need a method for members to share ideas without logging into the website.
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randallcurtis commented
It seems like it would be simple to add the full forum post in an email notification that goes to those have subscribed to the forum. Then a link that takes you to the forum to reply.
I know someone else mentioned this, but that seems like it would get us 70% of the way there and would be pretty easy.
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randallcurtis commented
We need this so bad. We cant seem to get people to move to our forums from the old listserv service we use.
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We're not putting it on back burner, just delayed a little. I think we will start working on it Q1 next year.
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Brian Wilbur Grundstrom commented
This is still my number one priority. I am disappointed that it has been delayed and taken off the roadmap. We really need this functionality to be able to service our members.
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Margaret Grottenthaler commented
Make it possible to add cc to an email and optionally allow for replay all. Also to make some emails private. Eg board communications.
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The design we created works simpler: email reply posts a comment (or event a new topic) into a forum and then each participant is notified according to their notification preferences on the forum.
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Walt Bilofsky commented
Good catch, Kim. Yes, very important. Choice (a) is for a discussion list. Choice (b) is for an announcement list. Both are needed.
Just to clarify choice (b): In this case the listserv sends an email with Reply-to the sender, but From is still the email address of the list. So Reply will go only to the sender. If someone consciously wants to reply to the whole list, they must use Reply All, which will go to the sender, any cc's (from a forum there won't be any) and the entire list.
In this Reply All case, the listserv needs to look at the other addressees on the email (for a forum, only the sender of the previous post) and not send them a duplicate email, even if they are on the list.
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Kim Skimmons commented
One very important suggestion on the 'reply-to' default address. This is from my experience managing Yahoo Groups listservs for many years. You need to allow the admin to specify the default reply-to address for each forum. Choices are (a) reply to the forum in which case replies go to everyone (i.e., "reply all" equivalent), or (b) reply to the poster directly but not the entire forum. Almost always I choose (b) as the default to avoid the slew of reply-all's that just say "Thanks!" or "I agree." or similarly trivial messages that just annoy the majority and cause people to unsubscribe because of too many emails.
I am really looking forward to having this listserv capability. Please couple it with the other WishList item to allow admins to subscribe members, have subscription option in membership app, and default subscription settings for new members.
Kim
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Walt Bilofsky commented
As I see it, there are three pieces to this (restating what I posted earlier):
1. Include full text of posts in Immediate forum notification emails. Include a link marked "To reply to this post ..." Tighten the subject line.
This should be simple and should be fast-tracked.
2. Implement "Managing email subscriptions to forum updates": http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8826331-managing-email-subscriptions-to-forum-updates-941 . This is already designed and should be prioritized.
At this point, you would already have full listserv functionality except for the requirement to click a link to reply (not a huge problem IMO, and will help keep the email traffic down) and moderation (not in the current design but should be, IMO).
Then at a later date, consider adding:
3. Post reply via email (and maybe moderation of posts?)
When our club goes live on WA this month, as a temporary workaround we will keep our existing Mailman listserv. We are implementing a cron job using the API that will automatically keep the Mailman mailing list synchronized with the email addresses and preferences in our WA members database.