Ability to change membership level when Pending Renewal
Members not being able to change their membership level when they are in "pending renewal" is a huge hassle for them and for administering membership. I'm sure there is some logical reason for the limitation, but it sure is frustrating.
A huge hassle for admin dealing with members who want to change level during the period their membership is pending. Totally counterintuitive - this is when changes should be enabled! Frustrating and time-consuming for members trying to figure out where that "change level" option went.
Becky Parsons commented
This is very important! We want to encourage our members to change to a higher priced member level, particularly to a monthly sustaining membership level, and it is critical that should be a very easy change for them to make.
They are made aware of their membership level only when they get our renewal reminder notices. And then - you have made that an impossible time period for them to make the change. That is so counter-intuitive! You are making your software functionality drive and limit the "user experience"!
Please allow the "user experience" to drive your software functionality!
Because of this limitation, we are required to post this statement on our website regarding changing member level: "You may change your membership level at any time, other than during the membership renewal time for annual renewing memberships, which is the period that reminder emails are sent to you regarding membership renewal, a period of about three weeks before and after your membership anniversary date."
Now, how can that message encourage members to change their member level??
Please, please revise this process to make the "user experience" optimal! And to enhance your clients' ability to increase member level changes to a higher dues amount.