Jim Morrison
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14 votesJim Morrison
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20 votesJim Morrison
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11 votesJim Morrison
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6 votesJim Morrison
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6 votesJim Morrison
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18 votes
Dmitry Smirnov
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Are you talking about admin or member app?
Events are already in, did you already had a chance to try it?
An error occurred while saving the comment Jim Morrison
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16 votesJim Morrison
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6 votesJim Morrison
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4 votesJim Morrison
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23 votes
An error occurred while saving the comment Jim Morrison
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I cannot believe this issue goes back to 2019. It is clearly a very weak part of the software and our ability to grow our membership revenue. Becky says it best in July of 2019. For the price increase we are expecting from WA (15% ridiculous) you would expect software to do everything possible to grow membership levels. This is a MAJOR problem for us.
Jim Morrison
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23 votesJim Morrison
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5 votesJim Morrison
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3 votesJim Morrison
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7 votesJim Morrison
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140 votes
We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.
As a first step, we suggest to redesign how level change is working and add prorating there:
- Level would be changed immediately, as now - Remaining portion of old membership level payment will be applied to new level - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications: - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal…An error occurred while saving the comment Jim Morrison
commented
members should be able to change levels during renewal. Currently the software doesn't allow change in level if "pending renewal". Pending renewal starts we send a notice that is time to renew. We have several membership levels and if a member wants to change levels, even though there is a permission question on renewal window, the system does not allow change in levels. This has been frustrating for some of our members and we don't know a work around for it.
Jim Morrison
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12 votesJim Morrison
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3 votesJim Morrison
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16 votesJim Morrison
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37 votesJim Morrison
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7 votesJim Morrison
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The store would be a great add to both mobile apps