Prevent duplicate account creation
We have encountered issue with individual able to create 2 accounts ( one member and one contact) based on the two different emails, simple reverse the order of primary and alternate accounts. This has created some issue for us when we send email to contact to offer free members turn out that these individual already an member. Pls help to fix the issues to ensure both primary and alternate emails are validated upon account creation.
Thanks
Anonymous
shared this idea
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Pamela Okerholm
commented
I sometimes have members create a new membership when they need to renew but have lost access to an email address (job change, etc.) or create a new contact entry when they register for an event and forget to login. It would be helpful if WA could pop up an alert before creating the new contact. Something to the effect of: "You may already have an account. Contact the {organization contact} for assistance."
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Anonymous
commented
We had a member who avoided past due charges by creating a new membership, which also got prorated by the software ... that was the correct thing to do. He used a different email address which is how that slipped by, and on the phone number, he used digits only to cause it to not match. I was thinking that for a phone number match it should look only at digits and not at any phone number punctuation -- parentheses, dashes, dots, spaces, etc.
