Peer-to-peer WA user discussion group
I really wish Wild Apricot offered a true users' forum here. Sometimes I have issues that I'd like to bring to the community before I run off to tech support. For example: I've discovered that some of our automatic renewal e-mails were not sent. Some were for international e-mail accounts (e.g., .ca, .uk). About half of the Hotmail addresses didn't go. And for some, I just can't find a reason. Before I call up tech support, it would be great if I could just post a question in a peer forum here to see if this is something others have run into.
I understand WA not wanting folks to give out bad advice. From browsing the wishlists, though, I know that there are some advanced users on here who could probably help the noobs with some of the nuts-and-bolts troubleshooting that isn't always covered in the Help pages.
At the moment Widl Apricot Membership Tribe is the best place for such support: https://www.facebook.com/groups/WildApricotTribe/
Veronica Scheer commented
I've been with Apricot for years and their once superb support is gone. I submitted a support request that was urgent and it has been 4 days and no response. They have changed their interface and updated their system frequently and with each update comes a new issue with how system has worked for my non-profit group. Apricot, please address this shortcoming!
D'Ann Bartley commented
I agree with this --- I am very new to WA and find it extremely frustrating. The Help section is detailed, but so many times it is hard to find answer to my questions in an easy way. So much time is wasted when it might be found in an open member forum.