Cindy Bruce
My feedback
21 results found
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52 votes
An error occurred while saving the comment Cindy Bruce
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83 votesCindy Bruce
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15 votesCindy Bruce
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12 votesCindy Bruce
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6 votes
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248 votes
An error occurred while saving the comment Cindy Bruce
commented
With so many people voting to have this, and with other organizations being able to do it with THEIR registrations, I don't understand why WA can't just accommodate this problem.
We are having problems with people doing only one or the other when it comes to renewing their membership or registering for our event. They are required to renew their membership for 2017 in order to register for our January event before their expiration date but no matter how clear I try to make it, with BOLD LETTERS and COLORED TEXT, they are missing that they have to fill out TWO separate forms and are only doing one or the other. PLEASE let us be able to allow them to renew their membership AND register for the event on ONE form. And please add a required field for that to the event registration form. We require our performers and presenters to pre-register earlier AND to renew their membership earlier then attendees as well, in order to make them commit to their obligation. We as an organization should be able to have control over this kind of thing when it comes to memberships.
Also, for over 30 years, our membership expiration date for everyone has always been the day before our event but this system only allows us to choose the 1st or the 15th. We should have control over our own expiration dates. This year, being our first year with WA, I have had to keep changing the date in order to coincide as close as possible with our annual event but it just doesn't work out.
Bottom line, I'm wasting so much valuable time, sending out personal emails and mass emails reminding everyone that they have to fill out TWO forms when we really shouldn't have to do that.
Cindy Bruce
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143 votes
We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.
As a first step, we suggest to redesign how level change is working and add prorating there:
- Level would be changed immediately, as now - Remaining portion of old membership level payment will be applied to new level - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications: - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal…Cindy Bruce
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An error occurred while saving the comment Cindy Bruce
commented
This is our first year in using WA and we are facing this problem already, ourselves. We have introduced a lower membership fee for 2017 so as some people are renewing their membership for January, I have had to try to make it clear on our website that they need to "Change Membership Level" when they renew, in order to pay the lower fee, so instead of Adult or Student level, they need to choose the 2017 Adult or 2017 Student level but many of them are missing this. The main problem is that when I set the new levels up, I set the renewal date to be one year from now. Some of them come out correct to say their renewal date is December 15, 2017 but for most of them, it's saying December 15, 2016 and they get freaked out, thinking their membership now expires in one month. So I'm having to go in there on a daily basis, to check everyone's expiration date and manually change most of them to December 15, 2017. This is very time consuming because we will be having over 500 to renew. I've been told by support that because they're changing their level, they're not actually "renewing" and the next renewing date is December 15, 2016. Well, why then do we have the choice of choosing the renewal date when we add a level for them to change to, if it's not going to work the way we think it should, AND why do some of them change correctly and some do not?
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55 votesCindy Bruce
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180 votesCindy Bruce
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89 votes
Evgeny Zaritovskiy
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I’m making this not just about events, but other lists too – this is a common usability problem.
An error occurred while saving the comment Cindy Bruce
commented
I have 12 pages of our Member List. As memberships are being renewed right now because of competitions we have going on, I am having to change something on some of them. When I click on the name to go to their profile, I would like to back to the page that I was on so I can check the others down the line but it always goes back to page 1. It would be nice if the BACK button on their profile, would go back to the page their name was found on the list and not all the way back to the beginning of the member list. It is taking me forever, plus the new change isn't correcting itself. I have to refresh and refresh several times for the change to show correctly. So much time is being wasted right now.
Cindy Bruce
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5 votesCindy Bruce
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12 votesCindy Bruce
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45 votesCindy Bruce
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2 votesCindy Bruce
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34 votesCindy Bruce
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4 votes
An error occurred while saving the comment Cindy Bruce
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Thank you so much Steve. I wasn't sure if that kind of a text field was available for something like that. I appreciate your response!
Cindy Bruce
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16 votesCindy Bruce
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5 votes
Frank
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We’re currently researching some options to offer help in this format right in the product. Thank you for the suggestion.
Cindy Bruce
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206 votesCindy Bruce
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13 votesCindy Bruce
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Coming off yet another annual convention, we are still getting members complaining of having to register with 2 separate forms. People must be a member of our organization or renew their membership in order to be current to attend. With a menbership software such as this that also registers events, I'm STILL puzzled as to why we can't have the option of combining them and why it hasn't been a priority to figure out how. No with the price increase, I may be searching for a different software.