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Change setup of recurring payment for membership levels - Allow member to choose if he wants to pay recurring or not

For membership fees, recurrent credit card billing (ie., auto-renewal) doesn't work the way it does in every other subscription management system. Instead of having two payment options on the membership form (or in my case, since I have five membership levels, TEN payment options), the member should select a level and then be provided an option at the next step (like the manual payment versus online election) that allows the person to select recurrent auto billing. The way you have it set up, its basically unusable (IMHO)

35 votes
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    xockxock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Timothy NottTimothy Nott shared a merged idea: Do not force registrants to have a recurring payment  ·   · 
    Birzeit SocietyBirzeit Society shared a merged idea: Allow individuals to select an option which would enable the system to automatically charge their credit card a renewal fee every year.  ·   · 
    EvgenyEvgeny shared a merged idea: allow members to choose themselves whether to enroll into auto membership renewal or not.  ·   · 
    LisaLisa shared a merged idea: Allow user to choose auto renew rather than force?!  ·   · 
    NBKwebNBKweb shared a merged idea: Recurring Payments Questions  ·   · 
    kbardenkbarden shared a merged idea: membership auto-renewal  ·   · 

    27 comments

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      • Peter PunziPeter Punzi commented  ·   ·  Flag as inappropriate

        I would Also like to see an option within a level rather than having two levels (one that auto-renews and the other that doesn't). We currently have eight membership levels - which we then have to double and have 16 categories. It would be much cleaner if the customer simply had a check box to select when signing up for a given level. Thanks.

      • Birzeit SocietyBirzeit Society commented  ·   ·  Flag as inappropriate

        Add an option to allow individuals to authorize their own automatic credit card renewal. What you have now is a global setting which suppresses invoicing and is not easy to use or understand

      • nicole.bautistanicole.bautista commented  ·   ·  Flag as inappropriate

        @EVGENY YES! PLEASE MAKE AUTO-RENEWALS AN OPTIONAL ITEM. WE HAVE SOME MEMBERS THAT WANT IT AND SOME THAT DON'T. WE ARE IN THE MIDST OF RENEWAL AND IT IS A MADHOUSE AS PEOPLE ARE CALLING OUR OFFICE CONSTANTLY TO COMPLAIN THAT THEY CAN'T OPT-OUT OF AUTO RENEW AT THE TIME OF RENEWAL.

      • LisaLisa commented  ·   ·  Flag as inappropriate

        What do I do so that when a member goes to renew they can choose to only renew for one year OR the auto renew option? We will loose members if they feel their only option is to auto renew... Honestly it's not even clear that this is what the user should expect, which could really anger some members next year. Please tell me there is a way to let the user pick between one year online renewal or auto online renewal? Thank you.

      • GregGreg commented  ·   ·  Flag as inappropriate

        The short term solution that seems easiest for WA to implement would be to add a "turn it off" button to members in all membership levels that are set to (automatically) establish recurring payments.

        This button/option should be available (1) in the initial sign-up/join form, (2) in the member's Profile, and (3) as a macro to embed in automated member emails as well as invoices.

      • PaulPaul commented  ·   ·  Flag as inappropriate

        It makes no sense having to create two membership levels for every level, just so people have a choice between one-time and recurring payments.

      • thevideomdthevideomd commented  ·   ·  Flag as inappropriate

        We have had to set up a "Parallel Universe" of membership levels for those who do not wish to pay by credit card but yet we need to set up recurrent billing for their membership; very confusing and time consuming on our part. Would be much better if within a membership level we as the admin or the member themselves could make that switch back and forth.

      • Birzeit SocietyBirzeit Society commented  ·   ·  Flag as inappropriate

        I would like you to turn-off the global Recurring feature and provide each user/member with a clickable option on their individual profile to enable recurring payments. The global feature does not work for me because it suppresses the invoicing process on a global scale which means that I must generate individual invoices for the first time. This is unnecessary work for me since not everyone will choose recurring payments. So why place the work on me when each individual person should be able to choose their preference. If they choose recurring payment then next year the system would accommodate the request and I don't need to do anything other than deal with the exceptions (like when the card is no longer valid, etc.).

        By the way this does not need to be an all or nothing feature. You could leave the existing feature alone and define it as global but add another option below it that enables the individual member (stand-alone) option to select recurring payment for next year (or next billing cycle).

      • Jennifer N. BrownJennifer N. Brown commented  ·   ·  Flag as inappropriate

        I would like to see that as well. I like having a recurring payment as an option (and perhaps even a default but I would like it be an option for the member rather than all or nothing for entire member level.

        Jennifer N. Brown

        Home Performance Washington

      • Fluid ApricotFluid Apricot commented  ·   ·  Flag as inappropriate

        Yes that is correct, if you are in a recurring level and then pay the invoice online the system will automatically setup recurring payments. The member is however free to cancel the recurring payments right after if they want.

      • Iggy FernandezIggy Fernandez commented  ·   ·  Flag as inappropriate

        The support guide says "When a membership applicant selects a membership level with recurring payments enabled then clicks Confirm, a Pay recurring invoice button will appear instead of a Pay online button."
        We interpret that as meaning that, if recurring payments are enabled for a particular membership level, then the member has no choice about whether to use recurring payments or not. Please correct us if we are wrong. We would not want to enable recurring payments if the member has no choice in the matter.
        Advice would be appreciated.
        Kindest regards,
        Iggy

      • James KerichJames Kerich commented  ·   ·  Flag as inappropriate

        I agree. There should be two buttons - pay with reoccurring charge and another button to just pay. It really makes no sense to force everyone to do reoccurring or force everyone to not do reoccurring. There should be an option simply available. Hope you put this on the roadmap.

      • TorieTorie commented  ·   ·  Flag as inappropriate

        I would add our wish for having recurring payments as an option within a membership, so duplication of levels would be unnecessary. We have three membership levels that have to be duplicated, plus a couple that don't need both options.

      • epgremill3epgremill3 commented  ·   ·  Flag as inappropriate

        I second this request - we would really like this functionality, too. Any idea if/when it might be available?

        In the meantime, what do people do? I don't like the idea of having two membership types for each level (one recurring and one non-recurring) because it makes searching, event setup, etc. more complicated... Other options I can think of are to have them all be just recurring (will we lose people who don't want to auto-renew?) or not use recurring (then we're chasing everyone down whenever they expire and don't respond to the emails)...

        Any suggestions would be appreciated!

      • vivviv commented  ·   ·  Flag as inappropriate

        Not sure I understood xock http://forums.wildapricot.com/users/86834080-xock request details. But In summary what WA has is the only option to offer a membership with recurring payment or not. So we end up having to create multiple levels of the same membership just to give our users the option to have recurring payments or not. That is a little complicated and not very easy to use. So it would be great if WA system would give each membership level the option to have recurring AND not recurring payment (both options instead of just one).

        In my case, right now, I'm having to create 10 membership levels (to offer recurring payments to all of them) when I actually have only 5 membership plans.

        Please consider this feature to your next software rollout code.

        Thanks!

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