Change setup of recurring payment for membership levels - Allow member to choose if he wants to pay recurring or not
For membership fees, recurrent credit card billing (ie., auto-renewal) doesn't work the way it does in every other subscription management system. Instead of having two payment options on the membership form (or in my case, since I have five membership levels, TEN payment options), the member should select a level and then be provided an option at the next step (like the manual payment versus online election) that allows the person to select recurrent auto billing. The way you have it set up, its basically unusable (IMHO)
-
Lynn Baumeister-Admin commented
Agree with the comments below.
it would be much more useful if individual members could opt in or out of automatic renewal at the time they either sign up or renew. The WA method of tying auto-renew to everyone at a membership level is completely unintuitive -
Vince Walsh-Rock commented
Automatic renewals: We have had the request to enable this feature for a few members. When we enabled the automatic renewal setting, we found that the setting applied to all members and was not an option for individual users. This will cause issues as many members have their fees paid by a school/district that are not set-up for reaccuring payments. Would love to see reaccurring payment set-up as an individual option that members could enable or disable (default option.)
-
Craig Singer commented
Instead of automatic renewals being an all-or-nothing component of membership levels, it would be much more useful if individual members could opt in or out of automatic renewal at the time they either sign up or renew.
-
Fairbanks Cycle Club Admin Account commented
We are new members to Wild Apricot. Overall, we really like your product. However, we recently discovered that auto-charging credit cards for membership renewals is a requirement when selected. We really don't like that. After researching the issue using your help resources (which we really appreciate), we created separate membership levels so that people can choose to have their credit cards auto-renewed, but we really feel this should be an OPTION within any membership level. Thanks.
-
beth.snoke.harris commented
We really only have 2 types of memberships - standard and retired. But between different lengths (1, 3, and 5 years) recurring and not recurrring for each of these we end up with 12 different options listed! This is ridiculous! I'd like to have 2 different memberships, members pick recurring or not, AND the length of their membership.
-
Spencer Williams commented
The fact that this feedback is 10 years old is discouraging. It's a huge detractor for us to have so many membership levels (we only have) to simply have the ability to utilize recurring payments. This certainly needs much more priority for such a basic feature, the option to have recurring should be within the check module not the onset of membership selection.
-
Aero Club of PA commented
All the additional money was are now spending on WA and yet they seem unable to address the most basic usability issues in the membership software. How hard is it to program a checkbox enable/disable auto renew?!!
-
Dave Reed commented
Same issue as many people listed in the comments. Our membership levels feel more like payment options instead of membership benefit differences. Every l"benefit" evel we create needs to be replicated for one-time pay, recurring monthly, and soon recurring annual.
We have a related challenge where we need membership invoices to accept partial payments. [This is a different issue, but highlights the challenge of member level proliferation.] -
I would vote yes on this option every day if possible!
Also, when will 2-year memberships be allowed to auto pay? -
Tim Nott commented
We're getting numerous member complaints about this issue. We are currently looking for a solution that handles this feature -- as in, not using WA.
-
GerryC commented
This is an essential need and should be addressed by Wild Apricot immediately. This thread is six years old, and the need for an opt-in to recurring (or opt-out if recurring is default membership method) is clearly needed by WA customers. We also need an email sent to recurring members before renewal, so they aren't surprised by the charge to their credit card. Should be part of WA's Best Practices solutions.
-
Anonymous commented
It would be hugely advantageous to allow members to opt in or out of automatic membership renewals.
-
Tim Horgan commented
We would really love to have the opportunity to combine our recurring and non-recurring membership levels into one options with the ability to select the recurring option when signing up. Currently, our membership page is quite confusing, as we have double the amount of options necessary. The only fix we can find adds an extra step to the membership application, which can reduce the number of people who complete. This would be a very helpful update to have and something our members would much appreciate.
-
Raymond Folen Executive Director commented
My organization has many membership types. In Wild Apricot we have two membership 'levels' for each membership type: an autopay level and a non-autopay level. Those who opt for autopay get to pay reduced membership dues. They have to go through the process of changing levels, though, in order to switch to autopay. Things would be much simpler if we could have only one level per member category and offer a discount (either percentage or fixed amount) for those who opt for autopay. This would reduce the number of membership levels by half and make things much easier for the members as well.
-
Anonymous commented
It would be great if automatic renewals were available to members to opt in or out of whenever they want rather than setting up two different member types.
-
Jean Marie O'Neil commented
Please consider adding a quick/easy way for current paying annual renew members to switch to auto renew at any time during their membership other than going through the various steps of choosing the different membership category for auto renew.
-
Brad Cottrell commented
I'm not sure all the shouting in this post is having any effect. However, recurring payments is an important feature that has been very poorly implemented in WA. Please give it priority and fix it, that is, make recurring payments a member selectable payment option within membership levels. ASAP.
-
Clara Ernst commented
Would it be possible to set up membership levels that kind of “child of” type. Where instead of having to set up separate levels for recurring payments for a specific level you could just check a button and it would do recurring payments. We have several payment plans and our members get confused.
-
wmorrison commented
I agree with the initial description. I would like to see the option of check out time of enabling to pay N number of billing cycles in advance. This gives the user full control, more so than re-occuring payments which can continue longer than the user intends and results in refund requests.
A second priority would be re-curring that is time bracketed.
I would add that the current state is extremely system centric and is not giving users the choice they want on the sensitive topic of payments in a modern platform. This feature has been around since the famous opt in / opt out debates twenty years ago!
-
Anonymous commented
Is there a way for a member to check a box so THEY can choose a one-time payment or a recurring payment? This is frustrating for our members and for me as admin.
The only workaround I found was to create 2 member levels for each category. See what I did. https://floridastateparksfoundation.org/Join This was a lot of work.
There has to be a better way behind the scenes...how about a check box for the user to decide?