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Change setup of recurring payment for membership levels - Allow member to choose if he wants to pay recurring or not

For membership fees, recurrent credit card billing (ie., auto-renewal) doesn't work the way it does in every other subscription management system. Instead of having two payment options on the membership form (or in my case, since I have five membership levels, TEN payment options), the member should select a level and then be provided an option at the next step (like the manual payment versus online election) that allows the person to select recurrent auto billing. The way you have it set up, its basically unusable (IMHO)

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    xock shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    36 comments

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      • WestMuse commented  ·   ·  Flag as inappropriate

        Yes, please make auto renew a payment option to be selected - and not an all or nothing.

      • cforest commented  ·   ·  Flag as inappropriate

        this is a huge shortcoming of WA, and makes me want to switch to a different CRM software. members should be able to edit their auto- or non-renewal status in their membership profile. now i need 16 different levels to accomodate...

      • Kimberly Eaton Pregler commented  ·   ·  Flag as inappropriate

        We are also in need of each level having the auto renew option. Some of members want it and some do not want to auto renew. They need to be able to choose.

      • Kim Colby commented  ·   ·  Flag as inappropriate

        "how" you pay should just be an option to the Membership Level, not an entirely separate level.

      • Scott commented  ·   ·  Flag as inappropriate

        Dont force us to create two identical membership levels for recoccuring payments (one with and one without the forced option) and make it a check box / choice inside each membership. It should be a function of paying not selecting a membership type.

      • director commented  ·   ·  Flag as inappropriate

        When we enable autorenew, we want to give our members the CHOICE to check a box for autorenewal rather than forcing them into autorenewal and then making them log back in and disable it if they don't want it. Forcing autorenewal on people leaves people with a very bad taste in their mouth, and is akin to the way magazine subscriptions work. Basically, consumers don't like this! They want to be given the choice. Please, please consider adding this option. Thank you.

      • Peter Punzi commented  ·   ·  Flag as inappropriate

        I would Also like to see an option within a level rather than having two levels (one that auto-renews and the other that doesn't). We currently have eight membership levels - which we then have to double and have 16 categories. It would be much cleaner if the customer simply had a check box to select when signing up for a given level. Thanks.

      • Birzeit Society commented  ·   ·  Flag as inappropriate

        Add an option to allow individuals to authorize their own automatic credit card renewal. What you have now is a global setting which suppresses invoicing and is not easy to use or understand

      • nicole.bautista commented  ·   ·  Flag as inappropriate

        @EVGENY YES! PLEASE MAKE AUTO-RENEWALS AN OPTIONAL ITEM. WE HAVE SOME MEMBERS THAT WANT IT AND SOME THAT DON'T. WE ARE IN THE MIDST OF RENEWAL AND IT IS A MADHOUSE AS PEOPLE ARE CALLING OUR OFFICE CONSTANTLY TO COMPLAIN THAT THEY CAN'T OPT-OUT OF AUTO RENEW AT THE TIME OF RENEWAL.

      • Lisa commented  ·   ·  Flag as inappropriate

        What do I do so that when a member goes to renew they can choose to only renew for one year OR the auto renew option? We will loose members if they feel their only option is to auto renew... Honestly it's not even clear that this is what the user should expect, which could really anger some members next year. Please tell me there is a way to let the user pick between one year online renewal or auto online renewal? Thank you.

      • Greg commented  ·   ·  Flag as inappropriate

        The short term solution that seems easiest for WA to implement would be to add a "turn it off" button to members in all membership levels that are set to (automatically) establish recurring payments.

        This button/option should be available (1) in the initial sign-up/join form, (2) in the member's Profile, and (3) as a macro to embed in automated member emails as well as invoices.

      • Lisa commented  ·   ·  Flag as inappropriate

        When users are filling out their membership form there should be an option to opt in or out of auto renewal. This is common practice. The current design in WA where the user is forced into enrolling with auto renew and have no idea that after they submit they will have an option to opt out is poor usability and a great way to increase the drop off rate of online registration.

      • Paul commented  ·   ·  Flag as inappropriate

        It makes no sense having to create two membership levels for every level, just so people have a choice between one-time and recurring payments.

      • Ed T commented  ·   ·  Flag as inappropriate

        I presently have 50 membership levels (half of them could be eliminated if we could assign a member to either automatic recurring payments or not without having to create a level for each). Because there are so many levels when once gets to the bottom of the screen with the column totals one can no longer see what the total was for! So could we also have a column header at the bottom of the page as well as at the top.

      • thevideomd commented  ·   ·  Flag as inappropriate

        We have had to set up a "Parallel Universe" of membership levels for those who do not wish to pay by credit card but yet we need to set up recurrent billing for their membership; very confusing and time consuming on our part. Would be much better if within a membership level we as the admin or the member themselves could make that switch back and forth.

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