Change setup of recurring payment for membership levels - Allow member to choose if he wants to pay recurring or not
For membership fees, recurrent credit card billing (ie., auto-renewal) doesn't work the way it does in every other subscription management system. Instead of having two payment options on the membership form (or in my case, since I have five membership levels, TEN payment options), the member should select a level and then be provided an option at the next step (like the manual payment versus online election) that allows the person to select recurrent auto billing. The way you have it set up, its basically unusable (IMHO)
I would vote yes on this option every day if possible!
Also, when will 2-year memberships be allowed to auto pay?
Tim Nott commented
We're getting numerous member complaints about this issue. We are currently looking for a solution that handles this feature -- as in, not using WA.
This is an essential need and should be addressed by Wild Apricot immediately. This thread is six years old, and the need for an opt-in to recurring (or opt-out if recurring is default membership method) is clearly needed by WA customers. We also need an email sent to recurring members before renewal, so they aren't surprised by the charge to their credit card. Should be part of WA's Best Practices solutions.
It would be hugely advantageous to allow members to opt in or out of automatic membership renewals.
Tim Horgan commented
We would really love to have the opportunity to combine our recurring and non-recurring membership levels into one options with the ability to select the recurring option when signing up. Currently, our membership page is quite confusing, as we have double the amount of options necessary. The only fix we can find adds an extra step to the membership application, which can reduce the number of people who complete. This would be a very helpful update to have and something our members would much appreciate.
Raymond Folen Executive Director commented
My organization has many membership types. In Wild Apricot we have two membership 'levels' for each membership type: an autopay level and a non-autopay level. Those who opt for autopay get to pay reduced membership dues. They have to go through the process of changing levels, though, in order to switch to autopay. Things would be much simpler if we could have only one level per member category and offer a discount (either percentage or fixed amount) for those who opt for autopay. This would reduce the number of membership levels by half and make things much easier for the members as well.
It would be great if automatic renewals were available to members to opt in or out of whenever they want rather than setting up two different member types.
Jean Marie O'Neil commented
Please consider adding a quick/easy way for current paying annual renew members to switch to auto renew at any time during their membership other than going through the various steps of choosing the different membership category for auto renew.
Brad Cottrell commented
I'm not sure all the shouting in this post is having any effect. However, recurring payments is an important feature that has been very poorly implemented in WA. Please give it priority and fix it, that is, make recurring payments a member selectable payment option within membership levels. ASAP.
Clara Ernst commented
Would it be possible to set up membership levels that kind of “child of” type. Where instead of having to set up separate levels for recurring payments for a specific level you could just check a button and it would do recurring payments. We have several payment plans and our members get confused.
I agree with the initial description. I would like to see the option of check out time of enabling to pay N number of billing cycles in advance. This gives the user full control, more so than re-occuring payments which can continue longer than the user intends and results in refund requests.
A second priority would be re-curring that is time bracketed.
I would add that the current state is extremely system centric and is not giving users the choice they want on the sensitive topic of payments in a modern platform. This feature has been around since the famous opt in / opt out debates twenty years ago!
Is there a way for a member to check a box so THEY can choose a one-time payment or a recurring payment? This is frustrating for our members and for me as admin.
The only workaround I found was to create 2 member levels for each category. See what I did. https://floridastateparksfoundation.org/Join This was a lot of work.
There has to be a better way behind the scenes...how about a check box for the user to decide?
Opt IN option for Auto Recurring Membership. Not a different membership level.
Erin Handly commented
This would be great. We too have multiple membership levels and would like to offer recurring payments as an option. However, changing our levels to recurring payment and then forcing the members who do not wish this option to go in and unselect it is a burden we do wish to put on them. Duplicating our membership levels and offering a recurring payment option and a non-recurring payment option would look overwhelming and potentially confusing. It would be best if the member choose their level and the could choose whether or not they wished to be enrolled in recurring payments.
Mary Kidd, CMP, CAE commented
It would be great if, within a membership level, we could allow people to choose to pay all at once or with recurring payments, instead of having to set up a separate member level to accommodate recurring payments.
I have voted for this previously as we too have this issue in our organization. Please, WA, give it more thought. I am not sure that number of votes is an adequate way to go about "fixing" issues. Because we are the ones dealing with people's money, we need this solution quickly! Thank you.
I agree with Michael Ware's comment. This is a HUGE problem for us in our organization, and our members are quite frankly put off by being forced into recurring payments.
Michael Ware commented
I'm not convinced Wild Apricot grasps fully their customer's concerns on this matter. While I couldn't quantify it, I would be willing to bet the overwhelming majority of their clients are compromised almost completely of volunteers, rather than paid staff.
What volunteers really mean is the orgs don't have enough income to afford paid staff, or they would. Thus, income derived from membership dues are most organizations lifeblood.
...And what is their potential memberships first impression of any org that won't let you opt in to recurring payments, or opt out of recurring payments? Unsophisticated for the purposes of the inability to opt-in, and deceitful of those from which you can't opt-out.
This isn't a scrap of the entire system. We're asking for a few lines of code here...
Pretty please with sugar on top, REPAIR this systemic problem and do so immediately.
The idea that my membership director is going to have to communicate this to the 6000 members we intend on adding this year, OR the backlash from folks that attempt to become members, feel as if they're stuck in a ponzi scheme, leave and trash talk our vital org from their poor experience is equally infuriating and disappointing.
I truly don't believe Wild Apricot recognizes this as the total debacle it is. WA offers us all the idea we can 'manage' our membership and they provide tools to grow and support our membership. To many of us, this small problem has manifested itself as a wart on our noses. If WA can't focus time on this to offer things as simple as an "OPT OUT of recurring payments" when we set our membership up in that fashion, that strikes me a basic failure to provide the core needs of all our organizations.
We NEED this repaired, pronto.
Becky Parsons commented
I am stunned that this has been an issue and a request going back to 2015. Now, five years later there is no movement?? This is a real problem for us. Please, please make this a priority. We have 3 member levels with monthly recurring payments, and that is working very well. But we have 7 member levels with annual payments - we need to give members in those levels the option to choose whether they want to have recurring payments. Otherwise we are looking at creating an additional 7 new member levels. How confusing will that be for people?
Joanne Sommers commented
We are getting angry members due to the recurring payment set up - as they have to check to NOT have recurring payments each year.
Suggest Options like other Associations use for payment:
___One time pay/charge my credit card one time only
___Continuous pay/charge my credit card yearly by the due date