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I think that you've correctly stated the basic func spec for this feature.
I would like to support the observation that this is a CRITICAL need for my organization and I'd loved to be able to use WA for this purpose.
However, given that, even under the best of circumstances this will take months, may be years for WA to get to, can I ask for suggestions about free-standing open source apps that would do some of the basics that could just be displayed inside a WA web page? Anybody have ideas?
I'm assuming that there aren't hidden gotchas in calling an app from within a WA page.
I have a really basic need: I need to have a database for tracking when members call with a request for service. I need to assign it to a staff or board member to follow up on. I need to send periodic automated reminders to senior staff if a call remains unresolved after a set time. I need to see when/if the member request has been filled.
This looks a lot like a customer support tracking system. What does WA use to track the requests for action from subscribers?