Registering families / bundles for events
I've really had to finagle the system to make it possible for us to have an event to which children are likely to attend with their parents. At present, we have the ability to have guest registrations at a different rate, or guest registrations at the same rate, or the ability to have everyone register separately. What's needed is to have the cardholder be able to register everyone according to whatever rate they should get. For example:
Adult at 10, Children at 5. Right now the system can handle two adults, or two children being registered at once. The system can also handle 1 adult and many children being registered. The system cannot handle 3 adults and two children.
Nancy Clark commented
We are desperately seeking a bundle registration solution. We manage several associations with bundle memberships.
How about providing the Bundle Administrator with the ability for group registrations? This person would be able to see all of the members "linked" to their membership just like the list in their profile. If you allow group registrations(create a parameter), the bundle administrator can log in, go to event registration and see the list of the members linked to their membership. Select a name from the list and then go through the registration process for that person. Then have the option to register another person from their bundle. The registration information is tied to the individual but the invoice is tallied and tied to the bundle administrator for 1 payment after completing the registration for however many people will attend the event. We would be happy to discuss possible solutions to ease the registration process for bundles.
Tim Stoenner commented
Our Organization also supports some sort of shopping cart functionality for event registration. We always have multiple price points for adults and their children so the requirement to go in and out to create multiple invoices based on registration types or to handle children or other guests as extra cost radio button add-ons is pretty outdated when we compare usability to a site like Event Brite. Any thought of integrating some sort of plug in that would integrate with the membership data, and just take a nominal fee per registrant in order to get this process a little smoother?
Our events are family events and so everybody is always registering more than one person at the same time. Currently, they have to go back to the registration page to register each additional person and then, after the last one, pay for all at once. This is a little cumbersome and some people find it confusing and even forget along the way which family members they've already registered.
We would like very much if there could be one page that allowed people to add additional registrations (under their email address).
Adding a guest doesn't work because of the limitations. The additional registrations need to be able to be of various registration types and rates.
BAWSC WebMaster commented
Our club also strongly supports this enhancement request as majority of our members are families where we have different rates for events based on age of the attendees. Today families have to create multiple registrations for events with no way to let the event chair know the are all together.
Awesome :) Thank you.
To clarify: there is no mystery about "~70" - these are the threads with 10 or more authors commenting in them (not comments, but different authors).
Speaking about your requests: both are yes.
"Late fees on renewals" - This in analysis queue, not ready for development yet.
"Recipients of Announcement E-mails" - this is ready for development and one of the top candidates for after 5.0 release.
Thanks for the candor -- much appreciated. So... regarding the ~70 easier features... I wish/hope/plead that these are included (?):http://forums.wildapricot.com/forums/308920-archive/suggestions/8833867-ability-to-select-recipients-for-event-announcemen
Just askin'... :-)
Thanks for sharing the details, Kim. We haven't had any progress on that and, frankly speaking, we do not expect any in the nearest future. Let me expand a little on this comment, so it does not sound rude.Most important: this is not because we think that this is not important (quite opposite!), but to make the change we would have to spend considerable amount of time. And we are not willing to go into that - we are just going to release our version 5, which has been a very very long project for us (more than 3 years ) and we do not want to start right away another big one. Instead, we will be focusing on other top and long outstanding threads (we have ~70 of them) that require less efforts to do.
But things change and as soon as we see that we are doing a good progress with closing less difficult issues, we will be switching to more difficult and important as this one.Thank you for your understanding.
Hi Dmitry. Just wondering where the idea of linking family members' WA accounts stands, if anything has changed or is planned to change anytime soon? Here is a recent question I received from a client regarding this that demonstrates one aspect of the problem of not being able to link accounts together:
This is for a boy scout troop. There are two membership levels: adult memberships and scout memberships that are at different price points. A typical family will have one or two registered adult members and one or two scout members (4 independent WA accounts). There is not a single "family" price option -- each scout must be paid for each year as well as each adult, and a portion of each of their dues gets passed onto the regional organization. [Same is true of PTA organizations, btw, which also has the same parent/child problem as far as WA is concerned since kids' WA accounts are not linked to their parent's WA account.]
I've considered using bundles, but I don't think membership bundles works for this scenario since there are two different membership level prices and the total pricing for the membership is not at the bundle level but at the bundle member level (a summative calculation based on the number of individual members in the bundle and their respective pricing (scout or adult).) Unless I'm not understanding something about bundles.
To summarize, the outstanding issues with the current configuration are:
1. Communication/emails/invoices -- go to each individual WA account, therefore parents aren't always aware of the status of their kids' accounts unless they login as their kid.
2. Account administration -- No birds-eye view of the whole family for the parent or the WA site administrators. Parent name/address/phone/emergency contact info duplicated for each child's WA record.
3. Registrations and payments -- Not easy to register multiple family members in one step without using "guest" registrations feature.
Dmitry Buterin commented
Justin - thanks for the input. We haven't done any work on this area - though it is now clear that we need to replace our generic 'bundle membership' functionality with properly designed dedicated functionality for families and for corporations. This thread is focused on the family membership and I would really appreciate if you could post a new thread with a detailed example of how corporate membership specifically would ideally work.
Justin Chan commented
Any update on this over the past year? There really needs to be a way for a bundle administrator to register multiple bundle members for an event. Our bundles are companies and the bundle members employees. The admin (business owner) needs the ability to register their employees for events vs having to ask each person to register or log in under each employee for them to register.
Also there needs to be the ability to modify the profile fields required for bundle members separate from bundle admins. Why would I for example need to collect company name for all employees if they work for the same company?
Ideally, the software would look at the database, see how many guests are allowed under the membership level and restrict the member rates to that number (if not those names!).
This would include corporate levels that may allow from 1 to any number of complimentary representatives specified in the database. Examples below:
Toyota Motors: Corporate Benefactor Level member - includes 15 representatives (members)
John Smith: Family Membership - includes household members up to 4
Any update on when this will be addressed further?
Thanks for comments. I agree that poor support of family and bundles functionality is a weak point of WA. Unfortunately, we are very busy with other changes (i.e. Content Management System) for now and there will be no updates here for the nearest time. Sorry again.
Great to hear you are working on this.
I think the family memberships and event registration process (For them) is the biggest missing link in WA at the moment.
The ability to:
a: Have the bundle administrator be able to register for an event and let them decide who from that bundle is attending (choose each registration type) and finalise it in one transaction would be great.
b: Have a family membership type where the address and common details are shared between the members in the family.
It would be good to know a timeline on the event piece atleast. These are the things that make a new customer think they should look around at other products.
We are currently working on analysis of events registrations process http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8826511-redesign-of-event-registrations where multiple registrations to be allowed in a single transaction
Dmitry Buterin commented
You are right, in our current design we do not have good functionality for handling family registrations.I would appreciate input from everyone who is dealing with families as we are trying to come up with the right design.I am thinking that there are two different aspects to this:1) When registering guests, it should be possible to specify the registration type for each guest. This can help with families and in other scenarios. There a thread dedicated to this:http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8826058-allow-to-select-registration-type-for-guests-7910 2) If a family is already setup in Wild Apricot (using 'bundles'), then there should be a simplified way to register the whole family. I do not think this is addressed in other threads so let's focus this thread on this topic.
(And one essential aspect of this is that bundles can not currently be properly used if emails are not available for each family member) Thoughts?
I strongly support this idea. I control multiple Wild Apricot websites for family-based organizations (PTAs, Boy Scouts, etc.) All of them have a need for what is essentially a "family membership" where one person, usually the parent, is the primary account contact for email purposes. The others are associated with the parents account (either contained within it or as separate "sub-accounts" that are linked/tied to the parent account).
There may be an event such as a camping trip that requires registration. For this event, any of the children can attend (usually at a discounted rate), plus either of the parents may attend (possibly at a different price/rate). We need to know exactly who is attending and their membership type so that we can send appropriate information (adults chaperones get special information, the scouts have information pertaining to them). Of course, we'd like to pay for all of this in one transaction.
Right now, what we do is create separate accounts for each adult and scout at different membership levels. When a parent registers their kid for an event, they need to login as the scout and register. Then they repeat this for each kid. Finally, to register themself, they then need to logout and login as themself to register. It's very tedious and confusing to them. Furthermore, since unique email addresses are required for each account and most of the kids don't have email accounts, we've had to make up phony email addresses for the scouts and create email forwarders to forward those emails to the appropriate parent. Big hassle.
So, yes, several of my clients would greatly benefit by being able to register multiple members at one time. Doesn't solve the unique email address problem, but maybe you could somehow incorporate the "main account/sub-account" concept into planning this by allowing one member's email to point to another's.
We do an event every year that has Adult, Young Adult, and Youth registration levels, all at different prices. Right now if an Adult registers they can't add a Young Adult or Youth to their registration, the only option is to add another Adult. They have to do the Young Adult or Youth on a separate registration. I want attendees to be able to register and add what ever they need to the one registration. I'm sure there must be a way to do this, can someone enlighten me?