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Allow discounts for membership renewals

We'd like ot offer discounts at renewal time. We are not set up on automatic renewals. We did set up discount codes.

Is this feature available? I can't find the topic in the help files and when I process a renewal I don't see a field for discounts anywhere in the renewal process or the shopping cart during checkout.

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    mltch5mltch5 shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous shared a merged idea: Important to add  ·   · 

    64 comments

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      • Aaron Blocher-RubinAaron Blocher-Rubin commented  ·   ·  Flag as inappropriate

        We have an option for companies to sign up as sponsor agencies, so that their employees get free membership. It's a major driver for the growth, participation, and revenue of our association. The discount code is what the employees use to register and waive the fee. I don't know how we can manage this process if there is no option to add a discount code during renewal. Please add this feature before 12/31!

      • renblockrenblock commented  ·   ·  Flag as inappropriate

        very frustrating not to be able to offer early renewal discounts to current members! please fix the system to enable this very necessary option ASAP!

      • Mindy PattersonMindy Patterson commented  ·   ·  Flag as inappropriate

        Having the ability to offer a membership discount would allow us to give perks for member referrals and keep our long-time members happy. It would also help us keep members, who otherwise might allow their membership to lapse. We have requested this for over a year. We remain hopeful that you implement this design soon!

      • Chuck PenaChuck Pena commented  ·   ·  Flag as inappropriate

        I believe I noticed an issue with offering discount to lapsed members. I think you can do this. If a lapsed membership is set to renewal period never then I believe they would have to reapply as a new member and the discount system would work? Have used it but it looks like it would work. Are issue is offering discounts to active member renewals.

      • LynneLynne commented  ·   ·  Flag as inappropriate

        We offer early membership discount if paid a few months before due. Currently the renewal email reminders default to the full price so problematic for us. We were hoping going to this system would make our life easier - not more complicated.

      • MonikaMonika commented  ·   ·  Flag as inappropriate

        We need to issue discount codes to our returning members various times a year and it makes it very difficult if you do not allow them for renewals.
        That is something very common for memberships and therefore, it would be great if the system could make that happen. Thanks

      • Alex RubensteinAlex Rubenstein commented  ·   ·  Flag as inappropriate

        This has become a requirement for us as well. We need discount codes that can be used when a member renews. We offer early bird discounts for renewal.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is ridiculous - how are we to offer incentives for lapsed members to renew?! And people have been asking for it for more than 5 years? What is the status?

      • JoelBJoelB commented  ·   ·  Flag as inappropriate

        We assumed that discounts could be applied to membership renewals – why wouldn’t they? We pay a great deal of money for Wild Apricot, which is generally wonderful. Please update it so we can apply discounts to renewals and let me know when that feature is available. We had planned to use it for our Q1 membership drive, but aren’t able to go forward with our plans because of this problem.

      • Shannon P.Shannon P. commented  ·   ·  Flag as inappropriate

        How disappointing that this feature is not available! We want to offer "early bird" discounts for our members. However, because we are a non-profit, some members may wish to pay the full price to support the organization. Thus, it is more appropriate to offer a coupon code (which we already set up) for members to enter in their renewal process if they wish to.

        There is a Wild Apricot Membership Academy article on Incentives & Discounts even quotes a study that showed "Associations that offer an early renewal discount were more likely to see an increase in renewal rates over the past year." And the last line of the article states "For example, in Wild Apricot’s Membership Management software, you can add additional member levels and/or offer discount coupons for early renewal." However, this is not true! (http://www.wildapricot.com/articles/mrg-incentives-discounts)

        I am quite frustrated that we are unable to use coupons. Setting up discounted membership levels is a ridiculous work around that requires a lot of back end work and updates later to show that they are in the same membership category as the full rate people, especially since we offer 3 membership levels that now will have to be expanded to 6 levels. How frustrating and inefficient!!!

      • Michael BondMichael Bond commented  ·   ·  Flag as inappropriate

        WA,

        A possible quick fix...

        Can you change the code that tells people "you are already a member... edit your member profile" when logged in members click on a membership application page???

        I was able to add a second membership application page with restricted access for active members but with discounted prices. I would like to point active members to this page for renewals in my renewal e-mails so they can log in and see the discounted prices and select the level of membership they want.

        The problem is when members are logged in, they get the "You are already a member. Edit your member profile" message instead of seeing the membership application page. My renewal emails will tell members they get discounts if they renew prior to their subscription expiring.

        Issue: Would renewing this way be based off the date their membership laspes or the new application date?

        Credit function not a good option: I have played around with the credit account function, but besides being labor intensive it gives members a constant message at the bottom of the screen that could be confusing and is annoying.

        I can not think of a more important issue to resolve than one that helps retain membership!

      • MichaelMichael commented  ·   ·  Flag as inappropriate

        Also need to integrate referral discounts capability just like Wild Apricot uses. If WA thinks it is good for themselves, they need to integrate for us. I want my members to get a 15% discount for each referral, but I also want them to have their own discount code to pass to their referral so the referral gets the same 15% discount and is encouraged to use the code.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I was totally shocked when I found out this feature did not exist. How elementary to have such a option, especially when an organization has the challenge of retaining membership. I was even told this feature existed when we were doing the 30 day trial period but now that we have signed up, I find out that it is not. I have a board of directors that are not happy right now with the software management.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I too vote for this feature and have the same situation as Jennifer N. Brown of running renewal campaigns for lapsed members with autorenew.

      • JasonJason commented  ·   ·  Flag as inappropriate

        In the Membership Field section, you have the ability to add additional charges during initial membership. It would be nice if WA could modify that feature to add OR reduce charges during the initial and renewal process if certain options are chosen. Thanks!

      • Dale KoetkeDale Koetke commented  ·   ·  Flag as inappropriate

        Please make this feature available for renewals... All the hand editing of invoice is a significant hassle for both our administrators and our members!!

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