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Discount coupons for event registrations

I tried implementing the arrangement for coupon codes for events this week.

I'm sorry, but I really don't like the way it currently works.

To explain, I wanted to setup a coupon code in WA for 25% off a registration for any event. To start with, I needed to edit every single event one at a time to do so. Then, when I logged in and practiced going through the process of registering, it showed the 25% off rate as an option. Anyone could see the amount of the coupon, even if they did not know the code and therefore could not complete the registration.

For me, this defeats the whole purpose of it being a "code". If I have 25% off and 50% off showing as an option, everyone is going to ask for the code. I don't want everyone to know there even is a code.

I would greatly prefer that coupon codes be an option sitewide for registrations.

It should also not be an option for registering, but rather a code that you enter when completing the registration. It should not be obvious codes even exist except that there is an optional box when completing the registration.

This seems to be more in line with what most e-commerce websites do, right? For example, isn't this basically how gift cards work at Target, Staples, etc?

Corey

119 votes
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    Corey CreedCorey Creed shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    90 comments

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      • Apricot KernelAdminApricot Kernel (Product Manager, Wild Apricot) commented  ·   ·  Flag as inappropriate

        I'm sorry to hear this, Scott - but it is what it is. Current system does work for someone, but I agree it is not the best and very inconvenient. We're listening and currently focusing on highly requested suggestions, but this one is still not in focus.

      • Scott HendisonScott Hendison commented  ·   ·  Flag as inappropriate

        This suggestion has been here fore NINE YEARS - We have dozens of cross promotional partners, and all of them can give OUR members a discount code, with various shopping and checkout platforms from Eventbrite to Paypal, but we can't efficiently offer them one. This is stupid and we're considering moving on because of it.

      • Rebecca BrantaRebecca Branta commented  ·   ·  Flag as inappropriate

        We need the ability to have discount codes that can apply to any registration type. Discount codes should be more general (to anyone we give them to) not specific to a member type.

        For example: Non-Members may be $100. But we may have 2 Non-member speakers attending a conference that we wish to give a $25 discount to, instead of creating a new registration type for those few members, it would be MUCH better to have a discount code that the speakers could apply to the already created Non-Member registration type.

      • Timothy SpradlingTimothy Spradling commented  ·   ·  Flag as inappropriate

        On other platforms I use, there is the ability to create custom discount codes for a specific ticket type. In the way Wild Apricot is set up, I have to have too many ticket types:

        Member
        Non-Member
        Early Bird
        General Admission
        Sponsors
        Special Guests
        Volunteers
        College Students

        That seems unnecessary, when I could have two ticket types:

        Early Bird
        General Admission

        and provide coupon codes to each group of people that would discount the ticket accordingly.

      • Christina CampoChristina Campo commented  ·   ·  Flag as inappropriate

        I was trying to offer each of our members a $10 off code to attend any single event in 2017. I generated a code and will now need to manually process their invoice for the event of their choosing. This is not ideal.

      • Carla NagelCarla Nagel commented  ·   ·  Flag as inappropriate

        Easy discount codes for events (you do not want to show other people's discount sometimes)

      • JasonJason commented  ·   ·  Flag as inappropriate

        Instead of making a new registration type to use discount codes, I would like to see all registration types be able to accept a discount code that can be generated...similar to the membership registration process. Under the current format, we have had registrants question why some people got a discount code and they didn't.

      • JasonJason commented  ·   ·  Flag as inappropriate

        Instead of making a new registration type to use discount codes, I would like to see all registration types be able to accept a discount code that can be generated…similar to the membership registration process. Under the current format, we have had registrants question why some people got a discount code and they didn’t.

      • stephaniestephanie commented  ·   ·  Flag as inappropriate

        There are so many sites where you apply "the code" then the discount is given. Doesn't make sense to publicize the special price. I want people registering to see the "retail" price and then if I choose to give a code - when they put the code in they will see the reduced cost. PLEASE PLEASE add in this functionality.

      • Mark MillerMark Miller commented  ·   ·  Flag as inappropriate

        DITTO on -"a code that you enter when completing the registration. It should not be obvious codes even exist except that there is an optional box when completing the registration"

        This is the main reason we delayed enrolling another association on to WA, we love the system and want to jump in - but the current "Coupon Code" would be too messing to deal with....

      • Robert FrostRobert Frost commented  ·   ·  Flag as inappropriate

        YES! This is needed...we deal with a bunch of partner discount codes for our association, so having 20-30 different registration types for each monthly event is just a mess. Absolutely NOT functional the way Wild Apricot has it setup currently, and runs counter to every other ecommerce website out there, events-based or not. This needs to be a top priority!

      • Scott HendisonScott Hendison commented  ·   ·  Flag as inappropriate

        I'm voting too, and hope you'll prioritize soon.... I work with two separate sites that use WildApricot for events and this is a pain point. They are a chamber of commerce and a non profit group that simply need permanent coupon codes for their partners who cross promote their events. The effort involved managing events may prove to be too much, and at least one of them is talking about returning to EventBrite.

      • TeriTeri commented  ·   ·  Flag as inappropriate

        Pleeeassee prioritize this!! Event management is such a huge part of what this software is used for, and this feature is crucial for event registration. I have events that have member and non-member rates, as well as early bird, regular, and late registration. To give an extra discount I need to make 2X3=6 extra registration types! Ugh! Please!

      • SoniSSoniS commented  ·   ·  Flag as inappropriate

        I just ran into this issue - very frustrating. But since this has been on the board for going on eight years! it seems no one is listening. Do they read this board? I'm tired of being given a list of third party vendors to solve issue like this.

      • MikezMikez commented  ·   ·  Flag as inappropriate

        I agree. Discount code / info should be hidden, but anyone that has that discount code can register for that even and get the discount automatically (ex: at checkout). The rest of the public /attendee should see the regular pricing.

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