Automate event cancellation e-mails
This blog, https://www.wildapricot.com/blogs/newsblog/2020/04/17/event-management-in-wild-apricot#cancel, recommends manually sending an individual cancellation notification for each registration for a canceled event. Surely this is the kind of repetitive task which could easily be handled "en masse" by Wild Apricot! Why not simply provide a "Cancel Event" button in the Admin view, which would prompt for the cancellation text (as in the individual cancellations) and then send a mass mailing to all registrants?
P.S. The video has apparently been removed from the above-mentioned blog page, even though the text, "Here's a video to show how this is done" is still there.
IAC, it doesn't work. I followed the steps recommended (which are still there), clicking on "send notification" and entering an explanatory text for each registration, but registrants did not receive any notices, nor are there any corresponding entries in the e-mail logs.
Roger Brooks
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Roger Brooks
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Actually, looking at the description of cancellation e-mails on the "Event emails" page of the back-end, WA should already work this way:
>>
Event registration canceled
Sent when registration is canceled by the registrant, *by an admin*, or automatically
<<
However, the two help articles:
https://gethelp.wildapricot.com/en/articles/104-canceling-and-deleting-events-and-registrations#cancelreg
and
https://gethelp.wildapricot.com/en/articles/31-event-emails#types
contradict that, saying that cancellation mails are *not* sent when registrations are canceled by admins.
