Provide ability to update Credit Card details for recurring donation payments - e.g. expired card
When a contact or member sets up a recurring donation profile, they do not have the ability to update their credit card details and expiration date. They can update their credit card though in their profile for automatic membership charges when they store their credit card.
Please add the ability to contacts/members to update their credit card details for recurring donations.
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DAWN Duran
commented
The donor isn't notified if their payment is declined, which stops their recurring donation. The onus is on the administrator to monitor the "attention required" option. However, we hope Wild Apricot will consider that since the "attention required" option is active for only a short period, it is not feasible for an organization to monitor this daily, just for the possibility of a declined card, and that an improvement in this process might be warranted.
