The donor isn't notified if their payment is declined, which stops their recurring donation. The onus is on the administrator to monitor the "attention required" option. However, we hope Wild Apricot will consider that since the "attention required" option is active for only a short period, it is not feasible for an organization to monitor this daily, just for the possibility of a declined card, and that an improvement in this process might be warranted.
DAWN Duran
The donor isn't notified if their payment is declined, which stops their recurring donation. The onus is on the administrator to monitor the "attention required" option. However, we hope Wild Apricot will consider that since the "attention required" option is active for only a short period, it is not feasible for an organization to monitor this daily, just for the possibility of a declined card, and that an improvement in this process might be warranted.