Cancellation emails need to send automatically
The email settings under "Event Registration Canceled" says "Sent when registration is canceled by the registrant, by an admin, or automatically" but the email does not send to the registrant when their registration is cancelled by the admin. I find this misleading as it looks like an email should be sent as soon as it is cancelled regardless, not by having the admin need to click send a notification. Also there is no prompt indicating that the admin needs to do so when cancelling.
Manhattan Twins Club commented
Oops. I *thought* that WA DID do this. Ugh. So, yeah, either please do this, or please give a prompt to the Admin that this is not being done and that the Admin must do this. Ugh.
@Danielle: Right on!
Somehow I missed your post here when I submitted a near-duplicate here:
The WA documentation on this point flatly contradicts the text in the Admin view UI!
Actually, looking at the description of cancellation e-mails on the "Event emails" page of the back-end, WA should already work this way:
Event registration canceled
Sent when registration is canceled by the registrant, *by an admin*, or automatically
However, the two help articles:
contradict that, saying that cancellation mails are *not* sent when registrations are canceled by admins.
This blog, https://www.wildapricot.com/blogs/newsblog/2020/04/17/event-management-in-wild-apricot#cancel, recommends manually sending an individual cancellation notification for each registration for a canceled event. Surely this is the kind of repetitive task which could easily be handled "en masse" by Wild Apricot! Why not simply provide a "Cancel Event" button in the Admin view, which would prompt for the cancellation text (as in the individual cancellations) and then send a mass mailing to all registrants?
P.S. The video has apparently been removed from the above-mentioned blog page, even though the text, "Here's a video to show how this is done" is still there.
IAC, it doesn't work. I followed the steps recommended (which are still there), clicking on "send notification" and entering an explanatory text *for each registration*, but registrants did not receive any notices, nor are there any corresponding entries in the e-mail logs.