Back date renewal date to date of lapse when renewing
Right now, when a membership expires and is renewed past the expiration date, the renewal date is set from the date the member renews, (rather than the date the membership expired).
We would appreciate the following option: If a membership lapses the next renewal date is set to one period from the date the membership lapsed. (not the date that the membership is reactivated)
(The following example was copied from another thread on charging a late fee for past due memberships and represents our situation)
"In our case what happens at the moment is that some people wait until after their membership lapses and then renew. If this takes a while when they finally go and reactivate their membership, the new renewal date is one year from the date they reactivated not one year from the renewal date. This effectively gives them a holiday and there is an incentive to pay late and renew only when there is some exciting event coming up..."
Brad Cottrell commented
When lapsed members renew, we need the renewal date to remain on the member's expiration date. When the renewal date resets to the date the member renews, it gives incentive to renew late and save money.
Robert Sylvester commented
Since we haven't been with Wild Apricot a full year I was wondering about this. Prior to WA our renewal date was 12/31, now it from join date. We have a one month grace period before a membership lapse.
We have the option of joining for 1, 2 or 3 years. Another quirk I recently noticed was if a 1 year member with a 12/31 renew dates opts to renew for 2 or three years, their new renew date is from the date of renewing, not the original 12/31, so hey lose time.
we are using Wild Apricot for a certification. We can't have their expiration date changing if they renew late...it must be the the same month/day and only the year changes. This is important because we give out certificates and they must align.
If this can't be the dominate feature - can't it at least be customizable for each organization? we chose how we want the late renewals to be processed?
Having them become suspended is a bit of a hassle because they can't renew online only by contacting the board.
you pay late & you get all those weeks or months free - it is more of a reward. If that is standard, wouldn't everyone want to renew late just to save money??
Bob Moe commented
Would be best if date was back to renewal date, does create some issue with lapsed members, admin then has to manually change the date.
Walt Bilofsky commented
Since we don't have this problem - all our members renew on December 1 and that's the date even if they pay months late - I wonder if Liz could solve her problem by having 12 levels of membership, one for each renewal month. It's not a pretty workaround - and not feasible if there are different membership levels already that would all have to be split in 12 - but if it's a serious problem this could address it. There could be one "Annual Member" level, and when someone joins in June, say, they could be moved by hand to "Annual Member (6)" that renews in June.
Andrew Steele commented
This is very important to our organization. We are fairly lenient with our annual members paying late, but don't want them to get free months as a result.
We also prefer all annual members be due on the first of the month after their join date. Setting their renewal to the date they paid throws this off. We can't just use the "specific date" feature, because they get a year's membership starting on the first of the month after they join. We don't want to deal with prorating.