Team AstraAdminTeam Astra (Membership features, Wild Apricot)

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  1. 2 votes
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      Collecting comments  ·  4 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
      Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

      Lamees, thanks for posting.

      The question is why you need to keep this information if you reject membership?
      As the workaround, I can suggest you yo use Suspend function. In this case, the system doesn't delete all this information.

      Also, I merged your idea with existing one about tracking rejected applications.

      Katya, Astra crew

    • 3 votes
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        Collecting comments  ·  2 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
        Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

        Sebastian, thanks for posting.

        As I understand, in your case you need to calculate the renewal date for new members based on the date when they pay for their membership.
        There are other administrators who need the opposite, current behavior when renewal date calculates based on join / invoice generation date.

        Both cases are valuable – I’ll wait for others to comment on this. Probably there should be an option in the level setup so admin can choose appropriate behavior.

        Katya, Astra crew
        Membership management features @ Wild Apricot

      • 2 votes
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          2 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
          Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

          Is it about the lapsed members who were archived and when decided to register to event? So they restored automatically as with lapsed membership status and counted on the membership level.

          We are going to review this logic and will not restore membersрship if it was suspended.
          But don't have any estimation yet.

          Katya, Astra crew

        • 2 votes
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            Collecting comments  ·  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
            Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

            Rollie, thanks for your request.

            The Send message function is available from Member's Public profile. But still, agree that it's confusing to see it on the own profile page. The only situation where it might be necessary is to check how the sending of a message works - send it to yourself.

            And of course, the information about who will receive this message must be presented on the form. Now, it is not obvious.

            Katya, Astra crew
            Membership management @ Wild Apricot

          • 149 votes
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              Collecting comments  ·  70 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
              Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

              Thanks for commenting and adding your vote.

              We understand that renewal process is crucial for many organizations. And the big number of votes shows this.
              This particular request is a part of 2017 focus on Membership Development team in Wild Apricot. As soon as we have some progress here, we will share it.

              Katya, Astra crew
              Membership management features @ Wild Apricot

              Team AstraAdminTeam Astra (Membership features, Wild Apricot) supported this idea  · 
            • 2 votes
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                2 comments  ·  Wishlist » Widgets  ·  Flag idea as inappropriate…  ·  Admin →

                Corinne, sorry to hear about that situation.

                Unfortunately, we can't do something quickly in the product. As a quick solution, I can suggest you use Privacy or Incognito mode in your browser. See https://en.wikipedia.org/wiki/Privacy_mode

                You can open Wild Apricot account and log in as admin in one tab and WordPress in Privacy mode (or viсa verse) and will not have the conflict with Wild Apricot Public/Admin modes.

                Katya, Astra crew
                Membership management features @ Wild Apricot

              • 1 vote
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                  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                  Josh, the system works exactly as you described your request.
                  If member decided do not renew and so his status changed to Lapsed, the next time when he decides to pay, new renewal period will be calculated from the current date, from now. So they don't have to pay for past periods.

                  Seems that in your case, on your association, some members initiated renewal process and invoice was generated (in March for April), when they decided do not renew/pay. This invoice still exists, so the payment settled with this invoice and the renewal date calculated based on the information in it.

                  You can void such old renewal invoices for lapsed members and next time they decide to sign-up, the new renewal invoice will be generated.

                  I hope I helped you with your situation. Feel free to comment here or our support team (support@wildapricot.com) if you have other questions.

                  Katya, Astra crew
                  Membership management features @ Wild Apricot

                • 2 votes
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                    2 comments  ·  Wishlist » Account administration  ·  Flag idea as inappropriate…  ·  Admin →

                    Simon, thanks for sharing.

                    As I understand you want to organize kind of hierarchy of administrators, right? But what does it mean for you? Different privileges or they will administrate different group of members? Is it about your local chapter or several chapters around the world?

                    Can you add a little bit more details to your request? Thanks.

                    Katya, Astra crew
                    Membership management features @ Wild Apricot

                  • 329 votes
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                      151 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                      Thanks to all who commented here and participated in our UX test. We analyzed all comments and feedback and started development of this feature.
                      This thread contains a lot of comments and requests and changes look pretty huge, so we decided to ‘eat the elephant’ bit by bit.
                      The first step will be implementing membership cards for new / renewed members. Administrators can create the card and publish it in the member profile automatically so that members could download and print it.

                      Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                      Dawn, we just start the development and unfortunately don't know when it will be released. Our nearest release will be in a month, without this feature. Probably the next one, in summer.
                      We will post the update here as soon as it will know.

                      Katya, Astra crew
                      Membership management features @ Wild Apricot

                      Team AstraAdminTeam Astra (Membership features, Wild Apricot) supported this idea  · 
                    • 149 votes
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                        Collecting comments  ·  102 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                        Theresa, thanks for details.
                        As I understand, the issue is that members can't sing-up themselves as part of the firm. The system should recognize them somehow that they are part of the firm or they can select the firm manually. Now they can sign up only as individual members or admin adds them to the firm. Am I right?

                        Katya,
                        Membership management at Wild Apricot.

                        Sarah, thanks for so detailed comment.
                        Any information valuable for us and will help to adjust functionality.

                        The bundle membership itself is a big area, and working on small changes could solve problems one-by-one.
                        Some of your notes already correspond to other existing suggestions, smaller than this one. For example, about fields for bundle administrators only (https://forums.wildapricot.com/forums/308932/suggestions/8827555) or adding contacts to bundle (https://forums.wildapricot.com/forums/308932/suggestions/8826889).
                        I copied your comments to these requests. But we still appreciate your comments.

                        Another one note: "Only the bundle administrator would pay and all of the contacts associated with the bundle would be free. I am not seeing a way to do this." Probably you meant something different, but it's already in our product. Only bundle admin pay for application and renewal membership, not bundle members. See more details here - https://help.wildapricot.com/display/DOC/Bundle%20administrator%20guide

                        Katya, Astra crew
                        Membership management features @ Wild Apricot

                        Team AstraAdminTeam Astra (Membership features, Wild Apricot) supported this idea  · 
                      • 10 votes
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                          Collecting comments  ·  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                          From Valerie: "Not having social media as part of the membership form. It is 2016 and not to include the Chamber Members social media’s URL is … well… backwards."

                        • 18 votes
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                            5 comments  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →

                            What about Featured member gadget? https://help.wildapricot.com/display/DOC/Featured%20member%20gadget
                            No Search box, all Privacy settings are applied, you can select who is listed and that fields you want to display.
                            Also, you can put several gadgets on one page.

                            Katya, Astra crew
                            Membership management features @ Wild Apricot

                          • 57 votes
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                              Collecting comments  ·  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                              There are many supporters of this thread and no comments.

                              We really appreciate more details from you about this situation with member's activation.
                              Now, in case, then admin record payment for renewal invoice, the Lapsed member becomes Active. So, seems that it works. The question is in what situation it doesn't work? Can you give more details? It will help us to investigate the issue and fix it.
                              Thanks.

                              Katya, Astra crew
                              Membership management features @ Wild Apricot

                            • 9 votes
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                                5 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                                Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                Bruce, you can change bundle another way.
                                For example, you need to move the bundle member from AA to BB. You can open bundle administrator's contact details, bundle BB, membership tab and use 'Add member' function. Select bundle member in the dialog.

                                Also, see help page https://help.wildapricot.com/display/DOC/Membership+bundles#Membershipbundles-addingmemberstobundleAddingmemberstoabundle

                                Katya, Astra crew
                                Membership management features @ Wild Apricot

                                Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                Dale, if you suspend the membership of bundle member it becomes non-member (contact). Why this doesn't work for you? Or you need to delete membership at all, not suspension.

                                Katya, Astra crew
                                Membership management features @ Wild Apricot

                              • 6 votes
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                                  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                                  Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                  As I understand, you meant membership registration, am I right?
                                  Now, it is impossible to create several members with the same email, for example from one family, and this is an issue.

                                  If so, it could be part of this request http://forums.wildapricot.com/forums/308932/suggestions/8826424

                                  Katya, Astra crew
                                  Membership management features @ Wild Apricot​

                                • 3 votes
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                                    4 comments  ·  Wishlist » Website / Content  ·  Flag idea as inappropriate…  ·  Admin →
                                    Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                    Comment from our customer Walt Bilofsky:
                                    "I suggest that omitting Pending - Level Change from the Directory is a bug, not a design choice.
                                    Suppose I am a Silver member. I apply to change level to Gold so I become Pending - Level Change. I am still a member, but all of a sudden I disappear from the Directory. How can this ever be right?"

                                    Katya, Astra crew
                                    Membership management features @ Wild Apricot

                                  • 4 votes
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                                      1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                                      Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                      Could you add more details? Which list you meant - members on Public directory or Contacts / Members list in admin backend?
                                      Anyway, in admin backend you can filter members without pending payment by using advanced search. For that case add 'Member status' and 'Current balance' criteria.

                                      Katya, Astra crew
                                      Membership management features @ Wild Apricot

                                    • 64 votes
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                                        12 comments  ·  Wishlist » Usability  ·  Flag idea as inappropriate…  ·  Admin →

                                        John, unfortunately, the issue with navigation between pages is known and hasn't been fixed yet. I merged your request with an existing one.
                                        As I understood, the old post wich you mentioned, was about prev-next navigation between items in the list. When you filtered list, you can go through these items, from one item details to another without returns.

                                        Katya, Astra crew
                                        Membership management features @ Wild Apricot

                                        Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                        Diane,

                                        Thank you for sharing this issue with us.
                                        Agree, that looks not usable and should be fixed. Unfortunately, I can't give you the fixing time.

                                        Katya from Astra team @ Wild Apricot

                                      • 11 votes
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                                          Collecting comments  ·  5 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                          (by Sarah Didrikson)
                                          "We would also like to see an option where certain fields are only available for the bundle administrator. If the bundle administrator is changed those field values would carry over the new administrator. For an example we have a company description, logo and industry. We would prefer to not have each contact see those fields in their profile."

                                        • 3 votes
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                                            1 comment  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →

                                            You can use criteria 'Contact properties – none of selected – Archived' for filtering them out. Does it work for you?

                                            Katya, Astra crew
                                            Membership management features @ Wild Apricot

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