Team AstraAdminTeam Astra (Membership features, Wild Apricot)

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      1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
      Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

      Leoni, could you clarify why you need to disable this option for bundle administrator?
      Are they already have bundle members or they are alone? Is this the temporary situation or not?

      Looks like you can use Lapsed status as a workaround. In this state, Bundle administrator can't add new bundle members. Or, if he/she is alone, use individual membership level.

      Katya, Astra crew
      Membership management @ Wild Apricot

    • 1 vote
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        1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
        Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

        Thanks for the suggestion.

        Could you elaborate more? How do you then process this pdf file and the printed member details?

        Katya, Astra crew
        Membership management @ Wild Apricot

      • 8 votes
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          Collecting comments  ·  13 comments  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
          Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

          Cathleen,

          Just remove the Password from the Password email template (Settings --> 'Password email'), update the content and include the {Contact Password Reset URL} macro into Membership emails (it already there in default content).
          Also, members can use the 'Forgot password' function as well.

          See our help pages for more details.
          https://help.wildapricot.com/display/DOC/Setting+and+Changing+Passwords
          https://help.wildapricot.com/display/DOC/Membership+emails

          Katya, Astra crew
          Membership management @ Wild Apricot

        • 2 votes
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            1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
            Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

            Debbie, thanks for the suggestion.

            Could you clarify your case a little bit? When you say 'remove a person', is it about suspending membership or something else?

            Katya, Astra crew
            Membership management @ Wild Apricot

          • 2 votes
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              1 comment  ·  Wishlist » Website / Content  ·  Flag idea as inappropriate…  ·  Admin →

              Paul, could you elaborate what kind of messages?

              Katya, Astra crew
              Membership management @ WIld Apricot

            • 17 votes
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                10 comments  ·  Wishlist » Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                Team AstraAdminTeam Astra (Membership features, Wild Apricot) supported this idea  · 
              • 4 votes
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                  Collecting comments  ·  3 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                  Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                  Pamela, sorry for the delay with answer.

                  As workarounds for 'Contact us' function creation I can suggest the following:
                  * You can insert the link 'Notify us about changes' right to the 'Contact profile' system page. The link can be displayed as text or as a button. The Member profile page is not public, so the link will not be used by spammers. https://help.wildapricot.com/display/DOC/Inserting+links
                  * Also, we have an instruction how to organize Contact us form on the site https://help.wildapricot.com/display/DOC/Creating+a+Contact+Us+or+feedback+page

                  There is thread on our forum about 'Contact us' function –
                  https://forums.wildapricot.com/forums/308932/suggestions/8828116. Please vote and add your comments there.

                  And as I already commented before, the recipient information must be presented on the form. We will try to fix this issue and add such information to the form.

                  Katya, Astra crew
                  Membership management @ Wild Apricot

                  Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                  Rollie, thanks for your request.

                  The Send message function is available from Member's Public profile. But still, agree that it's confusing to see it on the own profile page. The only situation where it might be necessary is to check how the sending of a message works - send it to yourself.

                  And of course, the information about who will receive this message must be presented on the form. Now, it is not obvious.

                  Katya, Astra crew
                  Membership management @ Wild Apricot

                • 248 votes
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                    Work in progress  ·  95 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                    Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                    Gwyneth,
                    Yes, if we will go to with option 2, we will provide all instructions, as we usually do.

                    Katya, Astra crew
                    Membership management @ Wild Apricot

                  • 2 votes
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                      Collecting comments  ·  2 comments  ·  Wishlist » Usability  ·  Flag idea as inappropriate…  ·  Admin →
                      Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                      Thomas, thanks for sharing.

                      Absolutely agree with your comment about the discount field, thanks for noticing this.

                      For many organizations, the renewal process is a good chance to update profile and collect new or special data from members. But if this is not required the process could look simpler than now.

                      Katya, Astra crew
                      Membership management features @ Wild Apricot

                    • 2 votes
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                        1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                      • 21 votes
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                          Collecting comments  ·  18 comments  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                        • 40 votes
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                            Collecting comments  ·  12 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                            Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                            Walt, agree with you. Bothe threads are about creating bundle or family during application.

                            Katya, Astra crew

                            Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                            Hi John, good point. Thank you for sharing this.

                            I have a question about your meaning of editing profile. Do you mean just edit information (like Name, Phone) or add family/bundle members to their profile?

                            Would appreciate comments from other users. What do you think if pending members will be able to edit their profiles and add bundle members?

                            Looks that both restrictions are unnecessary.

                            Katya.
                            Membership management features @ Wild Apricot

                          • 1 vote
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                              1 comment  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                              Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                              Morgan,

                              You can do this. Create the membership level for such contacts and exclude it from the directory.
                              I understand that this is a workaround but seems that it could help you.

                              Katy, Astra crew
                              Membership features @ Wild Apricot

                            • 6 votes
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                                4 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                Scot,

                                Let me rephrase, for clarification. The system generates renewal invoice for next membership period automatically. If the member didn't pay it and missed the whole period, the system generates the new invoice again, for the new period. And continue to do this each period. So, when the member decides to pay his membership, he/she has to pay all renewal invoices, for all past periods. Right?

                                Katya, Astra crew
                                Membership features @ Wild Apricot

                              • 1 vote
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                                  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                  Stuart, could you elaborate what you mean by 'Member Listing', describe your case in more detail?

                                  Is it about Member Directory on the website or the Members list in the administrative backend? For both, you can define the custom layout. So, probably, you mean something different in your request.

                                  Katya, Astra crew
                                  Membership features @ Wild Apricot

                                • 149 votes
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                                    Collecting comments  ·  63 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                    Sidney, let me rephrase your request, for clarification. You need to see numbers, the summary of membership for past periods.
                                    For example, how many New members were enrolled (or Lapsed) on the level for the last month/year/period. Am I right?

                                    Katya, Astra crew.
                                    Membership features @ WIld Apricot

                                    Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                    Janelle,

                                    Could you specify what kind of reports do you need? New membership, lapsed members?
                                    Probably, the similar request is already presented in our Wishlist forum and I can append your comment and vote to it.

                                    Katya, Astra crew
                                    Membership management features @ Wild Apricot

                                    Team AstraAdminTeam Astra (Membership features, Wild Apricot) supported this idea  · 
                                  • 9 votes
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                                      3 comments  ·  Wishlist » Events  ·  Flag idea as inappropriate…  ·  Admin →

                                      The 'Offline' icon looks unclear, what about 'Cash' icon (attached to the thread)?
                                      There is one concern: there are many offline payment methods, like checks, cash, bank transfers, etc.

                                      Katya, Astra crew
                                      Membership management features @ Wild Apricot

                                    • 1 vote
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                                        1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                        Dave,

                                        As I understand, you want to explicitly indicate to your members in emails that the next renewal payment will be charged automatically, right?
                                        You can include this information in the automatic emails, member activation or renewal confirmed. Does it work for you?

                                        Katya, Astra crew.
                                        Membership management team @ WIld Apricot

                                      • 371 votes
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                                          158 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thanks to all who commented here and participated in our UX test. We analyzed all comments and feedback and started development of this feature.
                                          This thread contains a lot of comments and requests and changes look pretty huge, so we decided to ‘eat the elephant’ bit by bit.
                                          The first step will be implementing membership cards for new / renewed members. Administrators can create the card and publish it in the member profile automatically so that members could download and print it.

                                          Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                          Jason, the first release will include the member's access to their card from the profile page.

                                          Katya, Astra crew

                                          Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                          Dawn, we just start the development and unfortunately don't know when it will be released. Our nearest release will be in a month, without this feature. Probably the next one, in summer.
                                          We will post the update here as soon as it will know.

                                          Katya, Astra crew
                                          Membership management features @ Wild Apricot

                                          Team AstraAdminTeam Astra (Membership features, Wild Apricot) supported this idea  · 
                                        • 4 votes
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                                            1 comment  ·  Wishlist » Emails  ·  Flag idea as inappropriate…  ·  Admin →

                                            Dean, thanks for commenting.

                                            Agree that login function is not easy for members and could avoid them from renewing. We have several ideas how to improve this process and are working on this within this thread https://forums.wildapricot.com/forums/308932/suggestions/8827087

                                            If your members already have unpaid renewal invoices you can add the link to invoice to renewal reminders, the {Invoice_Details_URL} macro. By using this link they can pay it without logging into the profile.

                                            Katya, Astra crew
                                            Membership management features @ Wild Apricot

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