Team AstraAdminTeam Astra (Membership features, Wild Apricot)

My feedback

  1. 318 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      151 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

      Thanks to all who commented here and participated in our UX test. We analyzed all comments and feedback and started development of this feature.
      This thread contains a lot of comments and requests and changes look pretty huge, so we decided to ‘eat the elephant’ bit by bit.
      The first step will be implementing membership cards for new / renewed members. Administrators can create the card and publish it in the member profile automatically so that members could download and print it.

      Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

      Dawn, we just start the development and unfortunately don't know when it will be released. Our nearest release will be in a month, without this feature. Probably the next one, in summer.
      We will post the update here as soon as it will know.

      Katya, Astra crew
      Membership management features @ Wild Apricot

      Team AstraAdminTeam Astra (Membership features, Wild Apricot) supported this idea  · 
    • 145 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Collecting comments  ·  102 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

        Theresa, thanks for details.
        As I understand, the issue is that members can't sing-up themselves as part of the firm. The system should recognize them somehow that they are part of the firm or they can select the firm manually. Now they can sign up only as individual members or admin adds them to the firm. Am I right?

        Katya,
        Membership management at Wild Apricot.

        Sarah, thanks for so detailed comment.
        Any information valuable for us and will help to adjust functionality.

        The bundle membership itself is a big area, and working on small changes could solve problems one-by-one.
        Some of your notes already correspond to other existing suggestions, smaller than this one. For example, about fields for bundle administrators only (https://forums.wildapricot.com/forums/308932/suggestions/8827555) or adding contacts to bundle (https://forums.wildapricot.com/forums/308932/suggestions/8826889).
        I copied your comments to these requests. But we still appreciate your comments.

        Another one note: "Only the bundle administrator would pay and all of the contacts associated with the bundle would be free. I am not seeing a way to do this." Probably you meant something different, but it's already in our product. Only bundle admin pay for application and renewal membership, not bundle members. See more details here - https://help.wildapricot.com/display/DOC/Bundle%20administrator%20guide

        Katya, Astra crew
        Membership management features @ Wild Apricot

        Team AstraAdminTeam Astra (Membership features, Wild Apricot) supported this idea  · 
      • 14 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          11 comments  ·  Wishlist » Usability  ·  Flag idea as inappropriate…  ·  Admin →

          Development in progress and expecting to release it in Q1 of 2017.
          All pages in admin backend will be available by direct URL, so you can bookmark it.
          Admin and Public modes will not work simultaneously, cases like Preview page or Event details will be considered separately.
          Thanks for your comments and votes.

          Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

          Walt, right. You can open incognito mode and work there as a visitor or log in as a member.

          Katya, Astra crew
          Membership management features.

          Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

          Walt, thanks for commenting. As always, your comments and suggestions are really valuable.

          Agree that our solution does not solve the problem with Admin / Public views. But there are several problems mixed in this thread, so we decided to solve them separately.
          I found another thread about Preview mode - https://forums.wildapricot.com/forums/308932/suggestions/8827936. So we will take it into development queue based on votes.

          Also, I can suggest one more workaround - Incognito or Privacy browser mode, that we usually use for having Admin and Public views simultaneously. This doesn't solve the problem in full but works in some cases.

          Katya, Astra crew
          Membership management features

        • 10 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Collecting comments  ·  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

            From Valerie: "Not having social media as part of the membership form. It is 2016 and not to include the Chamber Members social media’s URL is … well… backwards."

          • 16 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              5 comments  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →

              What about Featured member gadget? https://help.wildapricot.com/display/DOC/Featured%20member%20gadget
              No Search box, all Privacy settings are applied, you can select who is listed and that fields you want to display.
              Also, you can put several gadgets on one page.

              Katya, Astra crew
              Membership management features @ Wild Apricot

            • 57 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Collecting comments  ·  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                There are many supporters of this thread and no comments.

                We really appreciate more details from you about this situation with member's activation.
                Now, in case, then admin record payment for renewal invoice, the Lapsed member becomes Active. So, seems that it works. The question is in what situation it doesn't work? Can you give more details? It will help us to investigate the issue and fix it.
                Thanks.

                Katya, Astra crew
                Membership management features @ Wild Apricot

              • 9 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  5 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                  Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                  Bruce, you can change bundle another way.
                  For example, you need to move the bundle member from AA to BB. You can open bundle administrator's contact details, bundle BB, membership tab and use 'Add member' function. Select bundle member in the dialog.

                  Also, see help page https://help.wildapricot.com/display/DOC/Membership+bundles#Membershipbundles-addingmemberstobundleAddingmemberstoabundle

                  Katya, Astra crew
                  Membership management features @ Wild Apricot

                  Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                  Dale, if you suspend the membership of bundle member it becomes non-member (contact). Why this doesn't work for you? Or you need to delete membership at all, not suspension.

                  Katya, Astra crew
                  Membership management features @ Wild Apricot

                • 5 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                    Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                    As I understand, you meant membership registration, am I right?
                    Now, it is impossible to create several members with the same email, for example from one family, and this is an issue.

                    If so, it could be part of this request http://forums.wildapricot.com/forums/308932/suggestions/8826424

                    Katya, Astra crew
                    Membership management features @ Wild Apricot​

                  • 2 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      4 comments  ·  Wishlist » Website / Content  ·  Flag idea as inappropriate…  ·  Admin →
                      Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                      Comment from our customer Walt Bilofsky:
                      "I suggest that omitting Pending - Level Change from the Directory is a bug, not a design choice.
                      Suppose I am a Silver member. I apply to change level to Gold so I become Pending - Level Change. I am still a member, but all of a sudden I disappear from the Directory. How can this ever be right?"

                      Katya, Astra crew
                      Membership management features @ Wild Apricot

                    • 4 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                        Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                        Could you add more details? Which list you meant - members on Public directory or Contacts / Members list in admin backend?
                        Anyway, in admin backend you can filter members without pending payment by using advanced search. For that case add 'Member status' and 'Current balance' criteria.

                        Katya, Astra crew
                        Membership management features @ Wild Apricot

                      • 64 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          12 comments  ·  Wishlist » Usability  ·  Flag idea as inappropriate…  ·  Admin →

                          John, unfortunately, the issue with navigation between pages is known and hasn't been fixed yet. I merged your request with an existing one.
                          As I understood, the old post wich you mentioned, was about prev-next navigation between items in the list. When you filtered list, you can go through these items, from one item details to another without returns.

                          Katya, Astra crew
                          Membership management features @ Wild Apricot

                          Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                          Diane,

                          Thank you for sharing this issue with us.
                          Agree, that looks not usable and should be fixed. Unfortunately, I can't give you the fixing time.

                          Katya from Astra team @ Wild Apricot

                        • 11 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            Collecting comments  ·  5 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                            (by Sarah Didrikson)
                            "We would also like to see an option where certain fields are only available for the bundle administrator. If the bundle administrator is changed those field values would carry over the new administrator. For an example we have a company description, logo and industry. We would prefer to not have each contact see those fields in their profile."

                          • 3 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              1 comment  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →

                              You can use criteria 'Contact properties – none of selected – Archived' for filtering them out. Does it work for you?

                              Katya, Astra crew
                              Membership management features @ Wild Apricot

                            • 3 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                1 comment  ·  Wishlist » Events  ·  Flag idea as inappropriate…  ·  Admin →

                                You can setup 'Online payments only' for event. So registrants have to pay and then registration will be confirmed.
                                See how to setup: https://help.wildapricot.com/display/DOC/Setting%20up%20events#Settingupevents-Choosingapaymentmethod

                                Katya, Astra crew
                                Membership management features @ Wild Apricot

                              • 3 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  1 comment  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                  Keith, you can suspend membership in such case. More details here - https://help.wildapricot.com/display/DOC/Suspending%20a%20membership
                                  Does it work for you?

                                  Katya, Astra crew
                                  Membership management features @ Wild Apricot

                                • 2 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    5 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                    Denis, thanks for sharing your idea.
                                    I would appreciate comments from other users who have the same 'scheme' of membership.

                                    Katya, Astra crew.
                                    Membership management features @ Wild Apricot

                                  • 6 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      Collecting comments  ·  3 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
                                      Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                      Hi Larry, thanks for sharing.

                                      As I understand, you have a membership level and all members on this level are archived. You need to delete this level and all these members. Am I right?
                                      If so, you can delete membership level without any actions with archived members as you described. If all of them are archived our system allows you to delete such level.

                                      About deleting archived contacts. It makes sense for sure and your solution sounds good.

                                      Katya, Astra crew
                                      Membership management features @ Wild Apricot

                                    • 19 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        22 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

                                        For now, this is not something we’re going to change – not sure if ever.
                                        Workaround to use: create a special “entry” free level to apply to, and close “normal” ones for application. For the entry level, create also a dropdown field where a potential member can choose a level they want to apply to. Add other fields you need to assess the application. When application is successful, your admin is to change membership level to required one and generate membership invoice (membership upgrade invoice). The member will be emailed with the invoice and can pay.

                                      • 2 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          1 comment  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →
                                          Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                          Now, when existing contact or member is logged-in, this form is read-only. So, seems that if this form will be editable, the system will force them to fill required fields and also update their profile before subscribing.


                                          Katya, Astra crew
                                          Membership management features @ Wild Apricot

                                        • 1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            1 comment  ·  Wishlist » Usability  ·  Flag idea as inappropriate…  ·  Admin →
                                            Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  · 

                                            Looks like a bug. Sounds logical to order administrators on this list.
                                            Thanks for sharing.
                                            --
                                            Katya, Astra crew
                                            Membership management features @ Wild Apricot

                                          ← Previous 1 3

                                          Feedback and Knowledge Base

                                          Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7