credit card fees to be paid by members
Our members love being able to pay their membership dues by credit card. However, our biggest gripe with the payment systems that apricot supports is that there doesn't appear to be a way to give the credit card processing fee to the member, rather than our company. Since our membership costs are very high ($36,750), these small (~ 3.5%) fees really cost us a lot of money ($1,286.25), and it would be very helpful if we could pass these fees back on to the member.
For example, if there was a way to allow members to manually enter in the amount they want to pay by credit card (including the 3.5% fee), rather than automatically having to pay the full invoice amount (less the 3.5% fee). I know Intuit QuickBooks allows the members to add the fee to their payment, but Apricot doesn't support intuit quickbooks online payments.
Amanduh157
shared this idea
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Andy
commented
The ability to add a surcharge to online payments would be very much appreciated. As mentioned before, the payments systems often charge fees. I would like to be able to add this fee to event and membership fees when payed online.
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Annette
commented
A 3.5% fee would cover Paypal fees. Many organizations, including government organizations (even electric companies) charge online service fees for using a credit card.
It would appears that since others can do this, it could be done with WA as well similar to "tax" page when taxes get added. If a person checked, I will pay online (with a small blurp that a 3.5% payment processing fee will be added), then this amount could be charged to the invoice like taxes would be added.
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Meaghan Davis
commented
include processing fees universally to invoices. A certain percentage.
Like how taxes are included in forms.
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Edward Allison
commented
OK what about PayPal fees? no restriction many companies in Australia also pass on the mastercard fees?
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AdminEvgeny Zaritovskiy
(VP Technology of Wild Apricot by Personify, Wild Apricot by Personify)
commented
Kim: that what people do, but strictly speaking your contract with credit card providers does not allow you do this. You are not allowed to give then preference of payments in cash versus credit card.
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Kim Skimmons
commented
Evgeny: You should be able to give a discount for non-credit-card transactions without violating the merchant contract. So instead of a 3% surcharge for credit card transactions, set the base price higher and allow a 2.9% discount (the equivalent).
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Edward Allison
commented
I would like to be able to add an surcharge like Paypal fees to the members renewal page. ie 12 months is set to $50.00 if you wish to pay by PayPal then the surcharge is automatically added to the total payment coats
Regards
Ed -
AdminEvgeny Zaritovskiy
(VP Technology of Wild Apricot by Personify, Wild Apricot by Personify)
commented
Guillaume - I'm not aware of a workaround.
I also want to mention, that as far as I know, MasterCard and Visa merchant rules do not allow to charge a fee (surcharge) when you use credit card. May I ask you, how do you overcome this requirement when you suggest different price for cash and credits?
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Guillaume
commented
Right now it forces to create 2 Membership levels - one with the fees included and one without. Or is there a better way?
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Amanduh157
commented
Our members pay by credit card, check, or ACH transaction, or bank wire transfer so we cannot build the credit card fee into the membership fee.
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Evgeny Zaritovskiy
commented
Do your members have to pay by credit card only or you also accept check payments? If credit cards only, why don't you add the fee into membership fee itself and add a note that credit card fee is included into the price?
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Phil Anderson
commented
I'm fairly sure you can set a % fee like a credit card surcharge in the tax settings - tax rules. I use this for events but would assume it works for membership renewals?
