Refunds from Wild Apricot
It would be great if I could actually submit a refund through the Wild Apricot system, instead having to post the refund to the member's profile and then going to the gateway to actually process the request.
Adrian
shared this idea
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William Herman
commented
This was on the short list and part of the reason to use affinipay when we migrated 5 years ago. Any news?
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larry.israelite commented
You have stated in the past that there would be a better connection between Wild Apricot and Affinipay. Specifically, when we process a refund in WA it would be transmitted to and completed in Affinipay so we don't have to process the refund in both systems. What is the status?
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Roger Brooks
commented
Since WA can receive payments through PayPal, why can't it also manage refunding through PayPal (or any other payment service Wild Apricot supports)?
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Treasurer BoardMember B
commented
Paypal refunds were automatically recorded to Wild Apricot. WA should figure this out and have refunds automatically record to WA when processed at Affinipay. After all, I thought the upcharge was for outside processors that caused more work. Turns out the WA preferred processor is more work. Manual refunds in WA are time consuming as your system is so slow when waiting for each new screen to appear. PLEASE FIX THIS.
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Pat Cahoon
commented
Automated refunds via Affinipay is shown on your website as "coming soon". When can we expect to see it?
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Will Phillipson
commented
Automating refunds - when a refund is processed in WildApricot, onwards processing that through the payment processor to the original form of payment - so that refunds don't have to be processed manually in the payment processor would be very helpful, reducing overhead and reducing errors (refunding in one place but to the other; refunding the wrong payment in the payment processor, etc.). We have moved to Stripe, and would love refunds to be automated into Stripe!
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Barbara Stroud
commented
Definitely need to integrate refunds through AffiniPay with Wild Apricot. The member can sign up for an event seamlessly (WA w/Affinipay) - it only makes sense (as well as reduces confusion) for the cancellation to be handled identically.
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Teri Wiechart
commented
Integrate refunds through AffiniPay with the account in WildApricot. PayPal did that for us.
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William Herman
commented
This has been a work in progress for 6 months. Any update?
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Diedre
commented
In an event when a contact pays their registration fee, then decides to cancel and ask for a refund, the refund is not automatically processed. This is creating quite a long paper trail for us. PLEASE HURRY!!
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Anonymous
commented
Ditto this is time consuming.
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CPorter
commented
I would like Automatic Refunding to be implemented for Stripe.
