Multiple, separately customizable donation forms or Donation campaigns
My organization runs different campaigns a year targeted towards different groups. We need several versions of the donation form, however WA allows for only one. Plus, some of our campaigns are sponsorships, not donations, while others are underwriting opportunities. We also need the ability for our members and friends to sign up for more than one level of sponsorship at once.
Some of the donation forms would be used on the public site, while another is just for members.
Is this a possibility for future releases? So far I have my organization sold on WA, except for this little snag.
While I'm begging, we have 2 organizations, one that manages the business side and the other our tax-deductible contributions. As such we have 2 different bank accounts and therefore need 2 different payment gateways. We're signed up with authorize.net, however there's only one global set up in WA for online payments. If it were possible to chose a payment method, lets say one for membership and another for donations, that would so cool. I'm sure this is next to impossible because every non-profit I consult with has the same problem when faced with having 2 bank accounts.
For now I'm working with the widgets, which is a good work-around, but my members will need to fill out 2 different profiles and they can't view all the information in their accounts at once.
Thanks so much, love the platform and hope my board votes for it tonight. Wish me luck!
Evgeny Zaritovskiy commented
This is not in the Roadmap yet: our current strategy is to focus on posts with 10 or more authors in comments. Here we have 9. We have a lot of posts where we have more than 10 authors, we're focusing on them now.
Once again I agree that WA really needs this if you are going to continue to market yourself for non-profit organizations. I work with 2 organizations, and one relies so heavily on donations as a big part of their website and income that they are not part of the WA community. They get many donations offline (through checks) and have an online donation form that can be downloaded, with a link that can be inserted into the online donation form. They get almost as many donations through Paypal as through Authorize.net and so need both of those gateways available. Their campaigns vary a lot, and so need to be able to choose or create different fields/forms, depending on the details of the events. All of those things have been requested/discussed since 2009. None have been implemented.
I am sad that there is no movement on any of these items. Unlimited, easily customizable donation forms would go far towards meeting the needs of any organizations that take donations, and would meet a critical need for organizations which rely on donations for a large part of their income.
As a postscript to the comment I just made, please refer to the request post I submitted on this subject on Oct 1, 2012.
This holiday season will be the THIRD YEAR since that post that I will have to spend hours revising our donation format and manually obtaining the names and contact information for the people in whose names gift donations will be made over the holidays.
I'll have to create a comment field in the donation form with special instructions to ask donors to key in the name/address/email/phone details for the names in whom the donation is being made. Without blanks to fill in, I rarely get complete information and have to make follow-up contacts.
And that comment form with instructions makes it really confusing for donors of our other donation types. For example, we like to do end-of-year fund raising campaigns, which occurs at the same time as gift donations. Trying to work all that into our only donation form is a SUPER MESS.
The holiday gift donation and end-of-year campaign are in addition to our three ongoing year-round donation types.
It is still October - is it possible for WA to commit to having at least some of our requests for multiple donation forms completed by early December?
Thanks and very hopeful,
I have posted requests for unlimited separate donation forms in the past, but am weighing in on this again. Our organization has three separate major donation categories. Donations and membership dues are our lifeblood, and donations need to be inviting and easy.
I've had to make cumbersome work-arounds to accommodate our three donation categories, including sending manual thank you emails instead of using the generic automated email - much more manual work on my part.
I was under the impression from WA's comments in 2013 that this would be a feature in 5.1. Please advise! This is THE MOST important issue for our organization. Thanks!
Peter Punzi commented
Has this fallen off the radar? 5 years is a long time to talk about a need that seems critical to most nonprofits. I am frustrated by the way the donation form works as others have been on this thread.
As I said last year, I use a different site for our donations, because I can create forms on that site with as many or as few fields as I need. In addition, we have quite a few donors who prefer to use Paypal, but the majority prefer not to. So I am signed up with Authorize.net on our Wild Apricot site, but have both options on the other site. We receive only slightly less income from the Paypal button than we do from the Authorize.net button on that site, so it is not an option to drop Paypal.
Bill Tidball commented
This is exactly the scenario we are faced with and is well stated. Current version of the solution cause confusion during the member donation process when the association has unrelated uses of the donation forms.
We should be able to select which donation form each field would show up on much the way the membership or contact fields work today based on levels. We have more than one WA client that would benefit from this enhancement. Please consider this enhancement in release 5.1.
The timeline for version 5.1 will only be finalized after we release 5.0 - which will happen this summer.
Glad to know we can expect this to happen. What is the timeframe for version 5.1 to be released?
Becky - we have released many dozens of enhancements since 2009 - but you can find many others from 2009 or even before that are still in our pipeline, this is one of them.
Our main focus for the next ~6 months is to finish the CMS redesign in version 5 so we are putting everything else aside. So the earliest this will be considered is version 5.1 (and this is indeed one of the candidates for it)
I have seen requests going back to 2009 on this subject - it's a very critical issue for non-profit organizations. We can't operate without donations and we need all the flexibility we can get in the software to accommodate donations. Can you advise the status of these enhancements becoming a reality? Thanks!
Evgeny Zaritovskiy commented
Thank you for the details.
As an important addition to this request...
We need the automated "donation confirmation email" to contain an acknowledgment reference to the specific type of donation the donor selected.
When you update the software to allow multiple separate donation forms, please also revise the automated donation confirmation email to refer to to the donation type.
For example, if someone makes a donation to the xyz fund, the letter should state that. If soeone makes a donation to the abc fund the letter should state that. If someone makes a donation in honor of another individual, the letter should state that.
We would also like to be able to have multiple donation forms, each with its own customized fields. Our donations largely fall into one of two categories: an outright donation or a donation for another person. In the case of outright donations we just need the donor's information, but in the case of donations for another person we need additional info for that other person. We'd like to be able to make those fields required when someone was making that type of donation, and we'd like to have them not show up when someone was making an outright donation.
We just ran our first big matching push for our One in a Million campaign and received a little over $140,000. Over $80,000 was in checks, so some kind of "other" field besides credit cards would have really been helpful. This campaign is for the entire public.
The campaign allows for donations in the memory of people/pets as well as restricted donations. There will be 2 to 3 of these matching pushes per year, with other donations allowed at any time, so all fields for this campaign need to be available at all times. We can't turn them on or off.
As I said in my post in April, we also have our memoriam fund.That is very restricted: just in the name of pets who have been euthanized by member veterinarians, and all money goes to scholarships (only) for veterinary students. This money cannot be otherwise restricted by donors. Very different fields needed here: we do this as a service for veterinarian members so it is a members-only campaign, and each person gets a letter from us that says their veterinarian donated in their pet's name. We have a suggested amount per pet, and a minimum that is more than the minimum for the One in a Million campaign. We do not want to delete any of those categories because this is an ongoing service.
We have finally decided that we have to run these campaigns on our other website using different software because of the lack of flexibility in the Wild Apricot donor forms. Otherwise, it is too confusing and does not look professional.
It is important for our organization to have separate donation forms for different fund raising campaigns. On an ongoing basis, we have 3 different standing donation types that all reside on one form with radio buttons for selection. It already looks "cluttered" to the user.
Now our organization is creating a new seasonal donation where people can make a gift donation in someone's name for Christmas. This requires the addition of a special field for the name of the person whose name the donation is being made for. We plan to run this only during the holidays, then re-activate this type of fund raiser at other times of the year for different promotions. With the existing form, this would require adding to and deleting every time we have a different fund raising promotion - and it would make the form even more confusing to the user.
We need unlimited donation forms, so that we can create unique donation campaigns for specific donation types and make them visible or not as we chose to use them. Please make this happen asap! Donations and membership renewals are a non-profit's source of funds - as our software provider we need for you to make the process to be super easy and seamless to the public.
I would also like to have different fields on different forms. Here is an example why:
we just started a campaign where people can agree to give $1 per month for 12 months (we make them prepay the $12 rather than $1 each month). They can donate in multiples of $12, and can do multiple donations, in the name of beloved pets, relatives, favorite staff members, etc.
Some members request that people send us money in lieu of flowers, upon their death. Not good to have a page with multiples of $12 for those people.
Some vets donate money to us when one of their patients die, and we send a letter to clients to let them know what their vet did. Would be nice to have a separate page for them;
We are getting ready for a "dog jog for cancer" campaign, where people will enter to walk their dog for a mile (like an event) but also collect pledges from people who donate money to individuals or teams who compete (which is a fundraiser with donations).
Much better to have unique fields for each of these. (And unique emails also.)
Ann, it's currently not possible to have different fields on different donation forms - so the best workaround is to have one 'donation purpose' field which people would select.
Our organization would like to use the Donation Forms for unique requests for funds from different groups within our organization. For example one group requesting donations to support scholarships for at need students another group requesting donations for a specific charity. Each of these would be on funcitonal pages that are a child of the specific group's own page.
Let me know if this is already possible because it doesn't seem to be right now.
Kyle Mitchell commented
I agree - multiple customizable donation forms for different campaigns would be useful.
Example - we like to name our contribution amounts depending on the campaign to get people to really feel their money goes towards something specific.
* School Gardens Project Campaign ($20 = container garden plot, $50 = plant for every student)
* Energy Campaign ($20 = individual energy savings toolkit, $50 = household energy savings toolkit)
Currently we have to use the same levels for each campaign (bronze, silver, gold, etc.) which is not nearly as attractive sounding.