Renaming buttons on the forum for replies and new threads
I have noticed that every time my forum users start a brand-new topic, they do so by adding it as a comment to a previous topic. I'm sure this is because the New Comment button is the only one they see as they are reading through the forum (unless they go back a page, which they don't know to do).
I would really like have a New Topic button on that page, too. I'd also like the "New Comment" button changed to Post Response which I think makes more sense to users.
Appreciate the detailed write-up - we will take a look at this but I am afraid we will not be able to allocate any resources to this particular task anyway for a while.
Rita Joachim commented
(sorry - originally posted on 6/13/11 in General Discussions. I think it's a good solution.)
Yes, that is the case. But by the 3rd and 6th and 15th commenter on a thread, they must delete yards of paragraphs before they can even start their comments. It's extremely distracting and some of our members have said it makes them think twice about posting comments.
However, if instead of "Reply" you use "New Comment" it works the same way as this 'quick reply' in your user support forum. -- a new box opens for us to make a comment and it doesn't quote previous entries in the thread.
The name "New comment", though, doesn't make it clear that that's what you'll get... or maybe, that button's location is dopey. Our members don't recognize what it offers them, maybe it's because they don't notice it 'segregated away' from the comments boxes
Instead of Edit | Delete comment | Reply in each message header, that function should move up into the header so it says:
Edit | Delete | Reply | Quote - where Reply should just give you a new box in the thread, without any quoted text, And Quote could be the new more accurate name for what "Reply" currently gives you.
Now that I've thought that through, I believe it's really a good solution. I hope you can make this change easily and quickly. Thanks. - fb
Evgeny Zaritovskiy commented
Sorry - still in a queue. Not sure when we can change it, we are busy with other important changes now.
We have this problem as well.
I will move your post to Wishlist so that we can get feedback from other users. I know that different forums use different terms so I would appreciate feedback from others on their opinions for best terms.
My members keep adding new comments to existing topics/threads thinking that they are adding a new topic. Just wondering if there is any way the forum buttons could be more user friendly?
Currently, a member is given the option to "reply" or "new comment" Maybe the "new comment" button could change to "comment".
I would appreciate feedback on this from others
Fix “New Comment” and “Reply” in the Discussion Forum.
New Comment is a big prominent button. Reply is a small link.
There is no explanation that if you choose Reply, the original comment will be repeated and your comment placed underneath it but if you choose New Comment, the original item will not be repeated, just your comment will show. That is not at all intuitive.
Please adopt the design of the forum I am using now; it is much better.
1. The 2 choices are side by side.
2. They are the same size and prominence.
3. And one is named “Quote”, which gives the writer a clue that the original matter will be repeated before his answer
I had to post a "how to" for each of the forums because our users are doing the same thing. They are used to "new topic" as the button to start a new topic and "reply" as the button to add a comment to an existing thread.