HAVE A DIRECT PHONE NUMBER TO BILLING
YOU SHOULD HAVE A DIRECT PHONE NUMBER FOR BILLING. INSTEAD OF HAVING TO WAIT TO SOMEONE CALLS YOU BACK ( AND THEY NEVER DID)
Cathy Heege
shared this idea
This is something we do explicitly since we have to verify billing person identity. Right now we do this via email, thus phone is unavailable.
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John Hawks
commented
I'd like to chime in to support this request ... we're very happy with our Wild Apricot site - but, for a service we're paying $160/mo. for (almost $2,000/year), it's VERY frustrating that I can call your tech support number weekdays and get immediate answers, but I have to email you with a billing question. This evening, I logged into my account area to discover a strange message saying that our account has been "overdue for some time" and is subject to downgrading - but, when I checked with our accounts, our $160/mo. payments have been paid to you as required with no problems on our end. However, instead of talking with someone in your offices tomorrow morning to find out what the issue is, I've had to send off an email to you and hope our account won't be shut off before someone sees that email. :( We love our Wild Apricot site and the tech support when we need it - but, not being able to talk to a human being about billing issues (especially when our account has been threatened to be shut off, even though we've paid on time each month) makes me VERY nervous. :( I hope you'll expand your service team in 2019 and offer live support for billing questions. Thanks for listening!
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Manny Sarmiento
commented
Your product is wonderful...BUT... we are in 2018... This policy of not having a phone number for billing is NOT a good one! The system of having to submit a ticket (email) for Billing questions is archaic and not in line with the quality of tech support and the product you offer...
My suggestion... have a phone support for billing and you will no disappoint your customers like me!
Sincere Regards, Manny Sarmiento - CEO
Doral Chamber of Commerce, Inc.P.S. Shalamay in Tech Support is AMAZING!
