Manually Adjust Amounts Owed
Often times people who register for our events are members and accidentally pay a non-member rate for an event. When changing their registration the system requires you to make an entire new registration and then credits their account with the amount paid. For example someone paid 225 and then their registration was change to 150. But their account was credited 225 instead of 75. This makes zero sense to me.
It would be great if I could manually adjust amounts owed to be correct.
Otherwise you have to go through the impossible process of correcting their account.
Vaughn
shared this idea
I suggest contacting our support, they can explain you how it works in details. It’s about generated invoices, payment and settlements. If you open Financial records for particular members after you change event registration, you will see what I mean.
