Event Email Notifications - Default Members vs. All Contacts
When you plan an event and announcement emails, the default is ALL CONTACTS, these include other people who may have registered for one previous event and don't want to be spammed for every other event.
It would be better if the default was ALL MEMBERS and ability to select other types of contacts.
We still use (other) Contacts for future events that would be of interest to them.
Garry Smee
shared this idea
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Steff
commented
It would be advantageous to have an Admin setting that allows you to define which contact groups should be emailed when a New Event Email Announcement is setup. Ideally, this default should persist to an event's Ticket Type Availability option so that both are in sync. (Typically, the Announcement and the Ticket Types will go out to the same member group.) You ensure you email to the correct group; the same groups immediately have access to tickets. At the Announcement or Ticket Type, a user would then make any necessary changes to override the default.
Example: Events have email announcement options. The default contacts is set to "ALL" and it cannot be changed. ALL is too high a level; the risk of sending to a group of users that should be excluded is high. Someone has to remember to select specific contact types each and every time for registration AND event announcements. When you have hundreds of events annually, managed by different persons, that becomes VERY cumbersome. More clicks, more to review, more that can go wrong.
This is error prone because:
1) You cannot make this adjustment in a template; Announcement Email Contact options are only available once the event goes live.
2) Users need to remember, instead they forget and click Send Now.
3) Ticket Types need to also be individually selected each and every time. -
Jessica Jones
commented
Hello, This is still an issue
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Teri Weber
commented
When scheduling or sending event announcements, the default is to send to "All Contacts". This is very problematic for our group as many people miss this box and an e-mail meant for a small group goes to every contact in our system. It would be most helpful if there were NO default and you were required to select who the announcement goes to. This would prevent what has become a very big issue for us with so many interest group leaders sending their event announcements. Thanks.
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Richard Sherry
commented
Yes, the default should be a) All members (NOT all contacts) and, b) we should be able to set this ourselves.
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Jamtin
commented
Absolutely! We had all contacts inadvertently emailed with a personal home address of a committee member due to making this error. Please make this change to prevent these issues again 😊
