Steff
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32 votesSteff supported this idea ·
It would be advantageous to have an Admin setting that allows you to define which contact groups should be emailed when a New Event Email Announcement is setup. Ideally, this default should persist to an event's Ticket Type Availability option so that both are in sync. (Typically, the Announcement and the Ticket Types will go out to the same member group.) You ensure you email to the correct group; the same groups immediately have access to tickets. At the Announcement or Ticket Type, a user would then make any necessary changes to override the default.
Example: Events have email announcement options. The default contacts is set to "ALL" and it cannot be changed. ALL is too high a level; the risk of sending to a group of users that should be excluded is high. Someone has to remember to select specific contact types each and every time for registration AND event announcements. When you have hundreds of events annually, managed by different persons, that becomes VERY cumbersome. More clicks, more to review, more that can go wrong.
This is error prone because:
1) You cannot make this adjustment in a template; Announcement Email Contact options are only available once the event goes live.
2) Users need to remember, instead they forget and click Send Now.
3) Ticket Types need to also be individually selected each and every time.