Add a plan level between Community and Professional
We have been on the Community Plan and find ourselves outgrowing it. While it is a good problem to have, the jump between Community (500 contacts) and Professional (2000) is huge!
I would like to ask that you consider adding something in between. Maybe 750 or even 1000. Since all other features are the same, this is a big price increase to just have more members/contacts.
Donald Sarles commented
I want to encourage and push for adding a plan as described by Tammy.
The non-profit I work for cannot afford the Professional plan monthly fee. Why is Wild Apricot being so slow to make this happen?
Becky Lawles commented
Any progress on this?
Michelle Hamer commented
Our community team also needs to increase our size from 500 to 1000. This increase is needed to help when we have 2 events per year which exceed our plan size.
Please advise when the team will be re-considering this recommendation.
It would be very helpful to have a billing plan that is in between community and the next level. Many small non-profits cannot afford a 100 percent increase in price because they went from 500 to 501 contacts. Community limits to 500 contacts and the next level, which is double the cost, has limits up to 2000. A level with a limit of 1000 with a price point in between would help many smaller non-profits to budget and afford these increases as they grow.
AdminEvgeny Zaritovskiy (VP Technology of Wild Apricot by Personify, Wild Apricot by Personify) commented
Not in immediate plans so far.
Robin Sapiro commented
While only the original post and 3 comments - there are already 20 votes for this.
However no comments from anyone on the WA team as yet.
I cannot imagine that it would be that difficult or big a code change to count contacts and members separately and to set separate maximums for each for each account.
Nor should it require any code changes to allow for incremental changes to numbers of contacts or members.
Maybe to make it really simple - just change the current contact limits on each of the existing plans to be member limits (ie contact assigned to a membership level) and then just allow unlimited contacts (contact NOT assigned to a membership level).
Quentin Gilbert commented
We too have a need to manage community event attendees (contacts) separate from members, without the price increase. We run a yearly cycling event for the community and would prefer to keep things here rather than using separate event sites.
As the web keeper for the Marquette NROTC alumni group, I handle sending out emails to members and followers. That group totals about 650 contacts at this time with projected growth to perhaps 750. I have to use Mailchimp to send out the emails because of your tier cost to jump from 500 to 2000. I strongly suggest a new tier at 750 or if needed 1000, at an affordable price so that we would not have to use two services to handle this situation. Feel free to contact me via email or at (480) 471-1920 to discuss our needs and your price. Thank you.
Jen H. commented
I absolutely concur. We will never grow in terms of numbers since we are an HOA and membership is by home. If I could have an additional 12 contacts and pay for those - I'd even be willing to pay for a block of 20 then I wouldn't have to have a complicated system.
Robin Sapiro commented
How about implementing a form of 2 tier billing in each plan.
For example Community plan allows for 500 Members - a member is someone who is in a member level and has the ability to sign in on the site and access pages that are restricted to membership levels/groups
In addition also allow say 5000 Contacts - a contact is just an email address (with additional custom fields for selection criteria) that cannot sign in at all - ie has same access to as members of the public.
Also now that all plans (besides free) allow the same number of admins, storage and other features etc, make the billing levels more granular, ie do away with the 'Plans' and allow customers to buy memberships in increments of say 50 or 100 members with the ability to increase the blocks of members at any time and be billed accordingly for the remainder of the billing period.
Also allow 'contacts' to be bought in blocks (at a much lower rate than members, but by default allow 10 contacts for each member purchased
Catherine Davidge commented
We've only recently signed up to Wild Apricot because of it's great potential for us with a membership of around 400, but the price hike has alarmed our treasurer. The benefit of online applications is drawing people in but our fees are very modest and I fear you will price yourself out of the market. You have a very good product, please don't drive people away now your management seems to have changed.
This should have been implemented with the pricing change.
I agree! I volunteer with a small nonprofit and the fee increase hurts a bit. If we could jump up to 1000 contacts for just a little bit more than the community plan, we could get by for several years before we would have to jump up again (or at least we hope we'll grow that much!). It seems nitpicky, but even a few dollars for a nonprofit is a lot.
Lynn Karbowski commented
This is a big jump for us, too. I'm aggressively archiving lapsed members and still hovering close to 500 at all times, because almost doubling the cost of our plan would not fit our budget. I would appreciate an intermediate price tier, also. We already pay one year at a time to get the discount that offers.
Dan H commented
I completely agree. WE received our membership fees each May and cannot afford to pay for 2 years membership in advance. Our committee are also looking at alternative models because of the huge jump. We are a non profit organisation and currently struggle to pay $90 a month. Can you help us to grow and give us a middle ground?
Club Administrator commented
Agree with these comments... the price increase from $70 to $90 was significant for only 500 members. Mandating a price increase of an additional $70 for a tier level that includes another 500 members is not cost justifiable . I expect to reach 500 members by year end 2018. The community plan at $90 per month for 750 members is something I can live with but if the monthly fee will increase to $160, I have a problem with that level of increase. I realize there is a discount if you pay for a year or two in advance but the club is not going pay $1632 in advance which is a 15% discount.
Michael Lofgren commented
My club has same issue for different reasons. We have just over 200 paying members, but want to keep inactive members in the system to receive emails... often inactive members become active again a few years later, but that's less likely if we have to archive them!
Chris Alcott commented
totally agree. an additional $70/mo to have 501 contacts is not very fair. I'm willing to pay my fair share, but there's a huge difference between 501 and 1999 contacts.
Billi Carey commented
We have the same problem with the huge difference between the Community (500) and the Professional (2000) plan. Since we are a Not For Profit we find ourselves in the unhappy position of trying to curtail our membership numbers since we are very close to 500. Member 501 is a very expensive member and it would be difficult to grow to the break even membership number in a short time.