reduce number of emails when renewing online
When our members renew online, the default is to send them 4 separate emails.
- one email saying your member renewal has been initiated but not paid yet
- one email showing the invoice
- one email showing the payment receipt
- one email confirming that renewal was completed successfully
People get so many emails already, and this seems like an unnecessary number for what could be a simple transaction. Is there to combine some of these emails? Maybe the first two could be combined into one, and then the second two could be combined into one, so that they only receive two emails when they renew?
Carol Jones
shared this idea
Released in version 5.7 on December 7th, 2015. See more details at http://help.wildapricot.com/display/DOC/Release+5.7
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Ruthi, thanks for commenting.
We're going to change the behavior and do exactly what you described, in November 2015.If members pay renewal online they receive only two emails: confirmation and receipt.
If payment was failed or abandoned, the system sends invoice and renewal pending email, but only after 15 min passed. So member has chance to repeat payment.See more details here: http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8826745
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Ruthi
commented
When someone is doing a transaction online they often pay on the spot, but not always.
If they do, the 'initiated' and 'invoice' emails are superfluous and confusing.
However if they don't pay on the spot they need the information to remind / help them complete the transaction later.
I don't know how technically difficult this would be but would it be possible to send the 'initiated/invoice' email (just one) only when the person exits without paying - don't know exactly what the trigger would have to be.
