display list of recipients in sending state
When I send a message to a group of recipients, all of the recipients go into a "sending" state until the message is delivered. If I click on the "failures" tab, it tells me that the message is still being sent until all have completed. None of the tabs seem to tell me which of recipients have not yet received the message and thus which may be experiencing delays. I suppose I could copy down the original recipient list and do set arithmetic with the successful delivery list, but I'm sort of disinclined to do this manually more than once.
I'd like to be able to list the recipients to which sending has not yet completed, so that if the process takes an inordinate amount of time, and if the message is time-sensitive, I can follow up with those people through other means, such as a telephone call or an alternate contact address.
I understand that it's not possible to know with 100% certainty that someone has not yet received a message. Delivery could possibly still occur even though the server gets (say) an SMTP 452 deferral error due to recipient grey-listing. Still, it would be good to know which ones the system still thinks are outstanding.
And I understand that delays in sending may represent problems that I should (and will) report to technical support for direct resolution. Just the same, having the data available would provide me with more options.
James Carlson
shared this idea
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James Carlson
commented
Understood. Nice to see it getting some attention.
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Evgeny Zaritovskiy
commented
Great. But I cannot promise any release date - this is just one of our long list of things to do...
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James Carlson
commented
Yes, exactly like that. Thanks!
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Evgeny Zaritovskiy
commented
Something like this? This is mockup we created a long time ago, but put into our queue for future updates. Glad you posted this comment here, as any idea that has a direct connection to a customer comment has higher priority for us.
