Customizing the donation confirmation page
Two suggestions for the donation confirmation / receipt page that a person gets after they make an online donation:
1) Make the page include the name of the organization that the person donated to. Currently, the page shows the date and amount of the donation, but not the name of the organization. Donors will want to have that info for their records.
2) Make it possible for administrators to customize this page.
The donation widget only takes amounts from donations - can't include event registrations.
And the confirmation page is the same for the event page (in fact, that's why this is a challenge - there is no 'donation confirmation page', there is a generic payment / confirmation process that applies to all transactions - events, donations, memberships. So its very tricky to customize it, especially for a particular type of transaction)
Thanks for the quick response. One last thing...what if I used the event registration form instead of a donation form? Could I customize that event confirmation page? If not...could I link the registration amount to the donation widget progress bar somehow?
Thanks. Last post, I promise :D
Amy, we are not able to undertake this - we don't provide any services directly as our goal is to apply all our resources to the ongoing product development for everyone. So for us to do this kind of customization will mean delaying doing something else for everyone.
Or will the confirmation page ID be the same for each confirmation? Maybe I can customize the metadata for that particular page ID?
Is there anyone one at WA that can do this for me for a fee? I am desperate. I feel like I mislead my team :(
Amy, thanks for the details. Unfortunately I can't think of a way to customize the confirmation page now. We would need to think this over and then depending on the demand indicated on this thread prioritize against all other requests. Realistically, I don't see this happening this year.
For example...we would like to add some social media links/graphics to get our donors to share (using sharethis) that the made a donation with their fb/twitter friends/followers....so that it may spread the word to potential donors. Sort of a way to do crowdfunding using WA tools. If there is not way for me to do it, is there a way for me to pay someone at WA to put the code in the confirmation page for me? I did a hard sale to my bosses to use WA for this....but I may have jumped the gun if we can't use a customizable confirmation page :( I know I can incorporate this a bit into the confirmation email, but it truly isn't the same.
This is still on the wishlist - it has not received much support yet. We would appreciate more detailed examples - how exactly people want to customize this page/why etc.
Is this available now? I will have some very unhappy bosses if I am not able customize the confirmation page. We REALLY need to include social media links to this!
Nancy Scanlan commented
I think page and email should be somewhat different - the page could include more about what the funds are being used for. The email is more personal and includes more personal information. And I think both email and page should be customizable so that different emails/pages can be set up for different campaigns.
Understood, thanks for posting.
I will rename the thread to focus on page customization.
Quick question - since we already have the customizable donation confirmation email - what if we use exactly the same template and display on the donation confirmation page? Or should page and email be somewhat different?