It is hard for users to intuitively figure out how to cancel or modify their event registrations.
I wrote to Support and received the folowing reply from Doth:
Thank you for taking the time to share this thoughtful feedback about the event registration experience! My name is Doith with WildApricot Support, and I completely understand your concern regarding how difficult it can be for users to intuitively figure out how to cancel or modify their event registrations.
Currently, when a registrant goes to an event page they are already signed up for, the system simply displays "Already registered" instead of a clear action button. Users typically need to click into their existing registration before they can make changes or cancel it. Your suggestion to replace "Already registered" with "Modify/Cancel Registration" is a fantastic idea that would certainly make the available actions much clearer for your attendees.
Unfortunately, the "Already registered" text is a system-generated label, and there is currently no built-in setting to rename that specific wording within the standard event registration workflow. I sincerely apologize that this customization is not currently available.
Because this would be an excellent usability enhancement that could help many organizations, I highly encourage you to share this idea directly with our product developers! You can submit your suggestion to our wishlist forum by searching for this article on our Help Center: Feature requests - WildApricot Help.
We always encourage our members to submit their ideas through our Wishlist Forum. This helps us determine which features organizations find most helpful.
Thank you again for the wonderful suggestion—it is feedback like this that helps us improve the platform for everyone. If you have any other questions or ideas for improving the event experience, please do not hesitate to reach out!
Best regards,
Doith
John Docktor
shared this idea
