Cancellation Payment/Credit Processing Enhancement
It would be helpful to have more control over how payments are handled when a paid registration is cancelled. Currently, when an employee cancels a registration after payment has been recorded, the system automatically reflects the payment as an “overpayment.”
For organizations that have cancellation/refund deadlines, a cancelled registration does not always mean the employee is eligible for a refund or credit. Instead of automatically creating an overpayment, it would be helpful if the system prompted the administrator to confirm whether a credit should be issued.
This would help prevent confusion for employees who see an “overpaid” balance on their account when they are not eligible for a refund, while also reducing the administrative work required to manually correct or adjust these balances after each cancellation.
Annette Santullano
shared this idea
