Waitlist - Emails when Registered
We use automatic waitlist rather than manual. When a spot opens up, the person on the waitlist is registered and they receive the standard registration email. We find that there is confusion with this as there isn't a message saying "good news, a spot opened and we've removed you from the waitlist and you are now registered".
Augmenting the waitlist process to include a unique version of the registration email would eliminate the confusion and make sure that members understand they are officially registered.
John Harper commented
Due to late cancellations, waitlist notification often comes with short notice. The template should have a clear recognition that the notice is a delayed waitlist triggered confirmation. It also should include a very obvious way to decline the registration for the event immediately rather than having to log into the website to manage the registration. "To review your registration details, go to your registration details page" is not explicit enough about accepting or declining or cancelling cancel (when cancellation is permitted). For instance, a mobile response that says "I will come" and if not confirmed within a variable specified time, that registration is automatically cancelled and next wait list participant is emailed.
Colleen Hein commented
Yes, Please! This is so confusing for guests who have know idea what this is about.
Gillian Schair commented
I agree; this would be great.
This would be a great enhancement & eliminate lots of unnecessary confusion & follow up.
This would be a big help to us
Oh yes! This would be a terrific enhancement!