Include available credits and net balance due in invoices
The macro {AmountOwing} for invoices appears to be a misnomer. The macro does not respect any general credits available on the account, so it is only the amount owing to the specific invoice. In commercial billing it is standard practice for invoices to inform customers of any remaining credits on their account and the net balance due. Please support including available credits and net balance due in invoices.
P.S. It appears that the net balance due is available in the macro {ContactBalanceAmount}. However, including this on an invoice without reference to the credits which cause it to differ from {Amount_Owing} is more confusing than enlightening.
Roger Brooks
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Anonymous
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I have a member with a past due amount on their membership, but the Renewal Invoice notice just went out with the new year fee due, but did not include the Past Due Amount! I can manually generate an Account Statement that shows both open balance invoices, but the last Invoice did not include the past due prior invoice amount. Why not? Other Accounts Receivable invoicing system includes past due amounts. So, with WA the Member sees a new invoice with a single amount and assumes that they no longer owe the past due amount. Members don't "Go" to the Invoices & Payments tab to see if there are other amounts due or credits; they just send the invoice to someone in A/P to generate a check for the amount on the Invoice; or they click Pay Online, which takes them to the Enter Credit Card Details to pay the amount on the Invoice. Nothing in this membership renewal payment process prompts them that they might have an outstanding past due amount or a credit amount to be deducted from the amount on the current Invoice. This is a BAD Invoice system!
