the email tracking code should be at the bottom of the email not top. the preheaders are not showing up, only the tracking codes are.
Hi Scott, have you found a way round this?
I contacted support and received the following response: "I'm afraid there is a known issue that is indeed causing the preheaders to show incorrectly, especially on Outlook. Our development team will resolve this issue in the future, be there is no ETA when this fix will be pushed out, sorry about that."
I have to say I'm not impressed by this. I'm also puzzled by the lack of additional comments on this. Are others just accepting it?
Hi, you mean there is a pre header setting!! I just assumed this was an issue with WA's system and had decided to put up with the dreadful looking tracker heading. How do you set up pre headers?
Here is an example
Interestingly, I had preheader text working, but today I see this tracking code. We were trying to send out an email, but now don't want to because the tracking code shows up as the email preview text.
Yes please, we have members deleting or ignoring our emails due to this. Some understand how these things work but for others when they see the top line as ...com/email tracker/emailtracker.ashx?emailCode=QymVG etc etc they just hit delete.