We decided to send a renewal reminder email blast today because we had volunteers available to assist members and answer questions via website live chat support. Changing the number of days for a reminder to be sent before the due date to today did not trigger the email blast. Apparently that number needs to be entered at least the day before. Planning ahead is one thing, being able to take advantage of a good opportunity is another. Additionally, It would be helpful to have the ability to pick the exact date for a blast to go out rather than count the days before to an exact date. There are days of the week that are not ideal for getting the best response actions.

Our renewal forms are not simple and can be challenging for many of our members who are not internet savvy. It's important to have volunteers on live chat support the day reminders are sent. Scheduling and managing volunteers doesn't always go as planned. We need the extra flexibility for sending reminders.