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Overriding scheduled emails

Hi WA,

Based on a question I asked a couple of days ago, I'd like to submit a suggestion to you:

FYI - my website is necas.org.

I wanted to send out an email related to our event (NECAS Annual Conference) to those who already registered, so I wrote it, then choose the next day for distribution, January 2. I didn’t know at what time on January 2 it would go out. Perhaps midnight? But your system doesn't indicate the time. When I turned on my computer the next morning, January 2, there was no email in my personal mailbox (as I'm on the distribution list as well), thus concluding the email hadn't gone out yet. No problem, but I thought I would override it, so I logged into our account, went to the same Event page again, and pressed "Send Now". All was good. It went out right away.

Then, at 6pm, the same email appeared in my personal mailbox -- it was distributed a second time - !

My original question to you was: When I press "Send Now", does that not override any set up date that I created already?

Stephen answered that unfort, it doesn't.

So my suggestion is: perhaps adding a feature that if someone presses the "Send Now" button when the email is already scheduled, a box could pop-up asking if they'd like the current email to override the scheduled email?

Hope this helps,
NECAS website Admin

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  • AdminTeam Events (Event Management, Wild Apricot by Personify) commented  ·   ·  Flag as inappropriate

    Hi Randall,

    >I sent to Non-Members, revised the email then sent to Members.
    Actually "Announcements" functionality wasn't initially designed to address this particular scenario. Our email blast functionality is more suitable for it.
    You can also consider to use different announcements (i.e. "Announcement 1" - for contacts, "Announcement 2" - for members)

    But I completely agree with you that current behavior is quite confusing and we need to fix it.

    Thank you for your feedback!

  • Randall Rensch commented  ·   ·  Flag as inappropriate

    Agreed, this happened to us, too. It is not too difficult to take the extra step of cancelling the original schedule, except that I would be worried that the "override" email might disappear. Sometimes we carefully customize them, and losing the custom version would be a tragecy.

    Why would I be concerned that an email could disappear? I figured I'd manually (in the automatic announcement setting, not manual emails from templates) send to our list in segments (members, then non-members). I sent to Non-Members, revised the email then sent to Members. But the Non-Members send was still in queue at the time that I saved the Members version. So when the Non-Members emails went out (not long later), THE NON-MEMBERS GOT THE MEMBERS VERSION! There are way, way too many surprises in this system.

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